0088 - Coaching & Mentoring

Course Description

This course focuses on how to better coach employees to higher performance. Coaching is a process of relationship building and setting goals. How well a coach is related directly to how well a coach is able to foster a great working relationship with employees through understanding them and strategic goal setting.

Objectives

• Define coaching, mentoring and the GROW model.
• Identify and set appropriate goals using the SMART technique of goal setting.
• Identify the steps necessary in defining the current state or reality of your employee’s situation.
• Identify the steps in developing a finalized plan or wrapping it up and getting your employee motivated to accomplish those plans.
• Identify the benefits of building and fostering trust with your employee.
• Identify the steps in giving effective feedback while maintaining trust.
• Identify and overcoming common obstacles.
• Identify when the coaching is at an end and transitioning your employee to other growth opportunities.
• Identify the difference between mentoring and coaching.

Outline

• Defining Coaching and Mentoring
  • What is Coaching?
  • What is Mentoring?
  • Introducing the G.R.O.W. Model
• Setting Goals
  • Goals in the Context of GROW
  • Identifying Appropriate Goal Areas
  • Setting SMART Goals
• Understanding the Realities
  • Getting a Picture of Where You Are
  • Identifying Obstacles
  • Exploring the Past
• Developing Options
  • Identifying Paths
  • Choosing Your Final Approach
  • Structuring a Plan
• Wrapping it All Up
  • Creating the Final Plan
  • Identifying the First Step
  • Getting Motivated
• The Importance of Trust
  • What is Trust?
  • Trust and Coaching
  • Building Trust
• Providing Feedback
  • The Feedback Sandwich
  • Providing Constructive Criticism
  • Encouraging Growth and Development
• Overcoming Roadblocks
  • Common Obstacles
  • Re-evaluating Goals
  • Focusing on Progress
• Reaching the End
  • How to Know When You’ve Achieved Success
  • Transitioning the Coachee
  • Wrapping it All Up
• How Mentoring Differs from Coaching
  • The Basic Differences
  • Blending the Two Models
  • Adapting the GROW Model for Mentoring
  • Focusing on the Relationship