0064 - Strategic Leadership Certificate

Course Description

This leadership training program was developed with input from several local employers. The program comprises a highly interactive series of seven topics that are delivered live online (virtually) at 3-5pm on Wednesdays. It is best to participate using a desktop computer with camera, microphone, and MS Teams installed. Connecting to MS Teams by other means may not provide all of the available features.

• Social Intelligence
  • Increase Your Self Awareness
    • Remove or Limit Self-Deception
    • Ask For Feedback
    • Be Open to Change
    • Reflect On Your Actions
  • The Keys to Empathy
    • Listening and Paying Attention
    • Don’t Judge
    • Shift Your View
    • Don’t Show Fake Emotions
  • Active Listening
    • Attunement
    • Don’t Jump to Conclusions
    • Shift Your Focus
    • Don’t Discount Feelings
  • Insight on Behavior
    • Perception
    • Facts vs. Emotions
    • Online Communication
    • Listen and Watch More
  • Communication
    • Give Respect and Trust
    • Be Consistent
    • Always Keep Your Cool
    • Observing Body Language
  • Social Cues
    • Recognize Social Situations
    • The Eyes Have It
    • Non-Verbal Cues
    • Verbal Cues
    • Spectrum of Cues
    • Review and Reflect
    • Being Adaptable and Flexible
    • Personal Space
  • Conversation Skills
    • Current Events
    • Conversation Topics
    • Cues to Watch For
    • Give People Your Attention
  • Body Language
    • Be Aware of Your Movements
    • It’s Not What You Say – It’s How You Say It
    • Open vs. Closed Body Language
    • Communicate with Power
  • Building Rapport
    • Take the High Road
    • Forget About Yourself
    • Remembering People
    • Ask Good Questions

• Supervising Others
  • Setting Expectations
    • Defining the Requirements
    • Identifying Opportunities for Improvement and Growth
    • Setting Verbal Expectations
    • Putting Expectations in Writing
  • Setting Goals
    • Understanding Cascading Goals
    • The SMART Way
    • The Three P’s
    • Helping Others Set Goals
  • Assigning Work
    • General Principles
    • The Dictatorial Approach
    • The Apple-Picking Approach
    • The Collaborative Approach
  • Degrees of Delegation
    • Level One: Complete Supervision
    • Level Two: Partial Supervision
    • Level Three: Complete Independence
  • Implementing Delegation
    • Deciding to Delegate
    • To Whom Should You Delegate?
    • Providing Instructions
    • Monitoring the Results
    • Troubleshooting Delegation
  • Providing Feedback
    • Characteristics of Good Feedback
    • Feedback Delivery Tools
    • Informal Feedback
    • Formal Feedback
  • Managing Your Time
    • The 80/20 Rule
    • Prioritizing with the Urgent-Important Matrix
    • Using a Productivity Journal
    • Using Routines and Rituals to Simplify Your Workday
  • Resolving Conflict
    • Using a Conflict Resolution Process
    • Maintaining Fairness
    • Seeking Help from Within the Team
    • Seeking Help from Outside the Team
  • Tips for Special Situations
    • What to Do If You’ve Been Promoted from within the Team
    • What To Do If You’re Leading a Brand New Team
    • What to Do if You’re Taking on an Established Team
  • A Survival Guide for the New Supervisor
    • Ask the Right Questions of the Right People
    • Go to Gemba
    • Keep Learning!

• Leadership Core Values
  • Is it Better to be Loved or Feared?
    • The Case for Fear
    • The Case for Love
    • The Case against Either
    • The Middle Ground 23
  • Leadership as Service
    • Top-down Hierarchies
    • A Lateral Perspective
    • Know Your Employees
    • Genuine Empathy and the Power to Lead
  • Leadership by Design
    • Begin with the End in Mind
    • Setting Goals
    • Determining Values
    • A Mission Statement
  • Understanding Motivation
    • Dramatism
    • The Pentad
    • Guilt and Redemption
    • Identification
  • Constructive Criticism
    • What are Your Intentions?
    • A Positive Vision of Success
    • Feedback Sandwich
    • Following up (versus Badgering)
  • The Importance of Tone
    • Lighting a Fire
    • Calming a Storm
    • Adult versus Parent
    • Changing the Script
  • Trusting Your Team
    • Dangers of Micromanaging
    • Delegation and Anxiety
    • Aces in Their Places
    • Celebrating Success
  • Earning the Trust of Your Team
    • Honesty
    • Reliability
    • Availability
    • Openness
  • Building and Reinforcing Your Team
    • Identifying Team Strengths and Weaknesses
    • Identify Team Roles
    • Design Exercises with Specific Goals
    • What to Avoid
  • You are the Boss of You
    • What Kind of Person Would You Follow?
    • Self-Awareness
    • Self-Improvement
    • Keeping Your Balance

• Workplace Relations
  • New Hires
    • Company Core Values
    • Building Relationships
    • Encourage Respect
    • Setting Ground Rules
  • It’s About Interacting and Influence
    • Dealing with Different Personalities
    • Build a Culture of Collaboration
    • Be Nice to Everyone (Not Just Those Who Can Help You)
    • Be a Team Player
  • Dealing with Rumors, Gossip, and Half - Truths
    • Its Effects on Morale
    • Reinforce the Truth with Facts
    • Deal With it Swiftly
    • Do Not Participate
  • Office Personalities
    • Complainer
    • Gossiper
    • Bully
    • Negative Ned / Nancy
    • Information Keeper
    • Know-It-All
    • The Apple - Polisher
    • Nosey Neighbor
  • Getting Support for Your Projects
    • Gain Trust Through Honesty
    • Be Assertive
    • Blow Your Own Horn
    • Make Allies
  • Conflict Resolution
    • The Importance of Forgiveness
    • Neutralizing Emotions
    • The Benefits of a Resolution
    • The Agreement Frame
  • Ethics
    • Benefits of an Ethical Environment
    • Lead by Example
    • Ensuring Ethical Behavior
    • Addressing Unethical Behavior
  • You Are Not an Island
    • Never Burn a Bridge
    • Take the High Road
    • Trust is a Two-Way Street
    • Don’t Hide in Your Office
  • Social Events Outside of Work
    • How to Decline Politely
    • Rules When Attending
    • Meeting New People
    • Conversation Dos and Don’ts

• Leadership and Influence
  • The Evolution of Leadership
    • Defining Leadership
    • Characteristics of a Leader
    • Leadership Principles
    • A Brief History of Leadership
    • Three Theories of Leadership
  • Situational Leadership
    • Situational Leadership: Telling
    • Situational Leadership: Selling
    • Situational Leadership: Participating
    • Situational Leadership: Delegating
  • A Personal Inventory
    • An Introduction to Kouzes and Posner
    • A Personal Inventory
    • Creating an Action Plan
  • Modeling the Way
    • Determining Your Way
    • Being an Inspirational Role Model
    • Influencing Others’ Perspectives
  • Inspiring a Shared Vision
    • Choosing Your Vision
    • Communicating Your Vision
    • Identifying the Benefit for Others
  • Challenging the Process
    • Think Outside the Box
    • Developing Your Inner Innovator
    • Seeing Room for Improvement
    • Lobbying for Change
  • Enabling Others to Act
    • Encouraging Growth in Others
    • Creating Mutual Respect
    • The Importance of Trust
  • Encouraging the Heart
    • Sharing Rewards
    • Celebrating Accomplishments
    • Making Celebration Part of Your Culture
  • Basic Influencing Skills
    • The Art of Persuasion
    • The Principles of Influence
    • Creating an Impact
  • Setting Goals
    • Setting SMART Goals
    • Creating a Long-Term Plan
    • Creating a Support System

• Servant Leadership
  • What is Servant Leadership?
    • A Desire to Serve
    • Share the Power   
    • Putting Others First  
    • Helping Employees Grow 
  • Leadership Practices 
    • Democratic Leadership Style  
    • Laissez-Faire Style  
    • Leading by Example  
    • Path-Goal Theory    
  • Share the Power    
    • Being Empathetic   
    • Learn to Delegate    
    • Their Success is Your Success    
    • Know When to Step In    
  • Characteristics of a Servant Leader    
    • Listening Skills    
    • Persuasive Powers    
    • Recognizes Opportunities    
    • Relates to Employees    
  • Barriers to Servant Leadership    
    • Excessive Criticism    
    • Doing Everything Yourself    
    • Sitting on the Sidelines    
    • Demanding from Employees    
  • Building a Team Community  
    • Identify the Group Needs    
    • Complement Member Skills    
    • Create Group Goals    
    • Encourage Communication  
  • Be a Motivator    
    • Make it Challenging    
    • Provide Resources    
    • Ask for Employee Input    
    • Offer Incentives    
  • Be a Mentor    
    • Establish Goals    
    • Know When to Praise or Criticize    
    • Create a Supportive Environment    
    • Create an Open-Door Policy    
  • Training Future Leaders    
    • Offer Guidance and Advice    
    • Identify Their Skill Sets    
    • Methods of Feedback    
    • Establish Long Term Goals    
  • Self-Reflection  
    • Keep a Journal    
    • Identify Your Strengths and Weaknesses    
    • Identify Your Needs    
    • Creating Your Own Goals

• Trust Building and Resilience
  • Empower Staff
    • Set Expectations
    • Accept Input
    • Delegate
    • Supply Resources
  • Transparent Communication
    • Verbal
    • Non-Verbal
    • Honest Feedback
    • No Gossip
  • Keep Promises
    • Be Organized
    • Stay Motivated
    • Don’t Overcommit and Under Deliver
    • Keep Track
  • Respect
    • Position
    • Opinion
    • Time
    • Strengths/Weaknesses
  • Develop Positive Relationships
    • Get-to-Know Colleagues
    • Manage Boundaries
    • Collaborate with Others
    • Show Appreciation
  • Personality Types
    • The Leader
    • The Analytical
    • The Amiable
    • The Expressive
  • Change: Acceptance and Management
    • Change is Constant
    • Dealing with Evolution
    • The Other Side
    • Integrate the Change
  • Overcoming Adversities
    • Recognize Mistakes
    • Fix Mistakes
    • Evaluate Your Improvements
    • Avoid Same Mistakes in Future
  • Stress Management
    • Exercise
    • Balanced Diet
    • Sleep
    • Work Under Pressure
  • Stay Motivated
    • Keep End Goal in Mind
    • Be Optimistic
    • Like-Minded People
    • Reward Yourself