0054 - Communication Strategies

Course Description

This course will help participants understand the different methods of communication and how to make the most of each of them. 

Objectives

• Understand what communication is
• Identify ways that communication can happen
• Identify barriers to communication and how to overcome them
• Develop their non-verbal and paraverbal communication skills
• Use the STAR method to speak on the spot
• Listen actively and effectively
• Ask good questions
• Use appreciative inquiry as a communication tool
• Adeptly converse and network with others
• Identify and mitigate precipitating factors
• Establish common ground with others
• Use “I” messages

Outline

• The Big Picture
  • What is Communication?
  • How Do We Communicate?
  • Other Factors in Communication

• Understanding Communication Barriers
  • An Overview of Common Barriers
  • Language Barriers
  • Cultural Barriers
  • Differences in Time and Place

• Paraverbal Communication Skills
  • The Power of Pitch
  • The Truth about Tone
  • The Strength of Speed

• Non-Verbal Communication
  • Understanding the Mehrabian Study
  • All About Body Language
  • Interpreting Gestures

• Speaking Like a STAR
  • S = Situation
  • T = Task
  • A = Action
  • R = Result

• Listening Skills
  • Seven Ways to Listen Better Today
  • Understanding Active Listening
  • Sending Good Signals to Others

• Asking Good Questions
  • Open Questions
  • Closed Question
  • Probing Questions

• Appreciative Inquiry
  • The Purpose of AI
  • The Four Stages
  • Examples and Case Studies

• Mastering the Art of Conversation
  • Level One: Discussing General Topics
  • Level Two: Sharing Ideas and Perspectives
  • Level Three: Sharing Personal Experiences

• Advanced Communication Skills
  • Understanding Precipitating Factors
  • Establishing Common Ground
  • Using “I” Messages