0052 - Supervising Others

Course Description

This course will help current, new, and future supervisors, managers, and leaders become more efficient and proficient with information on delegating, managing time, setting goals and expectations, providing feedback, resolving conflict, and administering discipline.

Objectives

• Define requirements for particular tasks
• Set expectations for your staff
• Set SMART goals for yourself
• Help your staff set SMART goals
• Assign work and delegate appropriately
• Provide effective, appropriate feedback to your staff
• Manage your time more efficiently
• Help your team resolve conflicts
• Understand how to manage effectively in particular situations
• Understand what a new supervisor needs to do to get started on the right path

Outline

• Setting Expectations
  • Defining the Requirements
  • Identifying Opportunities for Improvement and Growth
  • Setting Verbal Expectations
  • Putting Expectations in Writing

• Setting Goals
  • Understanding Cascading Goals
  • The SMART Way
  • The Three P’s
  • Helping Others Set Goals

• Assigning Work
  • General Principles
  • The Dictatorial Approach
  • The Apple-Picking Approach
  • The Collaborative Approach

• Degrees of Delegation
  • Level One: Complete Supervision
  • Level Two: Partial Supervision
  • Level Three: Complete Independence

• Implementing Delegation
  • Deciding to Delegate
  • To Whom Should You Delegate?
  • Providing Instructions
  • Monitoring the Results
  • Troubleshooting Delegation

• Providing Feedback
  • Characteristics of Good Feedback
  • Feedback Delivery Tools
  • Informal Feedback
  • Formal Feedback

• Managing Your Time
  • The 80/20 Rule
  • Prioritizing with the Urgent-Important Matrix
  • Using a Productivity Journal
  • Using Routines and Rituals to Simplify Your Workday

• Resolving Conflict
  • Using a Conflict Resolution Process
  • Maintaining Fairness
  • Seeking Help from Within the Team
  • Seeking Help from Outside the Team

• Tips for Special Situations
  • What to Do If You’ve Been Promoted from within the Team
  • What To Do If You’re Leading a Brand New Team
  • What to Do if You’re Taking on an Established Team

• A Survival Guide for the New Supervisor
  • Ask the Right Questions of the Right People
  • Go to Gemba
  • Keep Learning!