0050 - Workplace Relations

Course Description

Working with different personalities, opinions, backgrounds, and values is a challenge in any environment. It is an inevitable fact that when people are working together personalities can and will clash. This course is about creating and maintaining better relationships. It is about communicating and working with peers and colleagues in a way that is mutually beneficial.

Objectives

Understand the purpose and benefits of workplace relations.
Setting boundaries and ground rules for new employees.
Learn to interact and influence among colleagues.
Learn how to manage various personality types in the office.
Determine how to gain support and effectively network.
Recognize how you are a part of a group and how you function.

Outline

New Hires
- Company Core Values
- Building Relationships
- Encourage Respect
- Setting Ground Rules

It’s About Interacting and Influence
- Dealing with Different Personalities
- Build a Culture of Collaboration
- Be Nice to Everyone (Not Just Those Who Can Help You)
- Be a Team Player

Dealing with Rumors, Gossip, and Half - Truths
- Its Effects on Morale
- Reinforce the Truth with Facts
- Deal With it Swiftly
- Do Not Participate

Office Personalities
- Complainer
- Gossiper
- Bully
- Negative Ned / Nancy
- Information Keeper
- Know-It-All
- The Apple - Polisher
- Nosey Neighbor

Getting Support for Your Projects
- Gain Trust Through Honesty
- Be Assertive
- Blow Your Own Horn
- Make Allies

Conflict Resolution
- The Importance of Forgiveness
- Neutralizing Emotions
- The Benefits of a Resolution
- The Agreement Frame

Ethics
- Benefits of an Ethical Environment
- Lead by Example
- Ensuring Ethical Behavior
- Addressing Unethical Behavior

You Are Not an Island
- Never Burn a Bridge
- Take the High Road
- Trust is a Two-Way Street
- Don’t Hide in Your Office

Social Events Outside of Work
- How to Decline Politely
- Rules When Attending
- Meeting New People
- Conversation Dos and Don’ts