0038 - Unconscious Bias

Course Description

There are two categories of bias in studies today: conscious or explicit biases and unconscious or implicit biases. Unconscious bias is usually thought of as social stereotypes that typically focus on others that are not from the same conscious area. Here are some quick facts about unconscious bias:

• Unconscious bias is more common than the conscious or explicit bias.
• Unconscious bias may not concur with the conscious bias of an individual.
• Unconscious bias may be triggered by an event or situation.

Objectives

• Define various types of unconscious biases.
• Identify where these biases come from and how they are engrained in our decision making.
• Successfully confront unconscious biases individually.
• Identify the effects of unconscious biases in the workplace.
• Exhibit how to implement an unconscious bias-based training in the workplace.
• Identify the steps for handling an unconscious bias-based complaint at work.

Outline

• What is Unconscious Bias?
  • Definition
  • How Does it Work?
  • Triggers
  • Impact

• Types of Unconscious Bias
  • Affinity Bias
  • Halo Effect
  • Attribution Bias
  • Confirmation Bias
  • Horns Effect
  • Contrast Effect
  • Beauty Bias
  • Height Bias
  • Conformity Bias
  • Gender Bias
  • Name Bias
  • Ageism Bias

• Effects on Company
  • Recruitment
  • Employee Turnover & Low Morale
  • Decreased Productivity
  • Reputation

• Mitigating Unconscious Bias
  • Set Expectations
  • Get Feedback
  • Encourage Participation
  • Train Employees

• Training
  • What to Include?
  • Who Should Be Trained?
  • How to Conduct?
  • Check for Understanding
  • Promote Inclusion
  • Educate
  • Celebrate Differences
  • Listen to Employees
  • Fortify Anti-Discrimination Policies

• Benefits
  • Workplace Culture
  • Ethical
  • Financial
  • Legal

• Handling Complaints
  • Gather Information
  • Evaluate Credibility of the Complaint
  • Interview Those Involved
  • Take Action Against Offender