# Coastal Pines Technical College

> Curated public course and certificate information for the Coastal Pines Technical College site.

Use the sections below to find primary public catalog pages and their descriptions.

## Courses

Here is a list of the currently available courses.

- [Course 0002: OSHA Forklift Operator](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1013625):   IF YOUR EMPLOYER IS PAYING OR REIMBURSING, THEN PLEASE CLICK HERE TO REGISTER. Invoicing is an option. Just send an email to communityed@coastalpines.edu .   This course is designed for experienced forklift drivers as well as anyone interested in learning to drive a forklift for the first time as a means of improving their employment qualifications. Training covers operation and safety checklists, regulations and safe driving practices. Students will also practice driving a standard forklift and then be required to complete a driving test. Please note that employers are still responsible for their own employee training on any nonstandard forklifts.
- [Course 0005: AHA Basic Life Support (BLS)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1014219): The AHA’s BLS course trains participants to promptly recognize several life-threatening emergencies, give high-quality chest compressions, deliver appropriate ventilations and provide early use of an AED. Reflects science and education from the  American Heart Association Guidelines Update for CPR and Emergency Cardiovascular Care (ECC) . Who should take this course? The AHA’s BLS Course is designed for healthcare professionals and other personnel who need to know how to perform CPR and other basic cardiovascular life support skills in a wide variety of in-facility and prehospital settings. What does this course teach? High-quality CPR for adults, children, and infants The AHA Chain of Survival, specifically the BLS components Important early use of an AED Effective ventilations using a barrier device Importance of teams in multirescuer resuscitation and performance as an effective team member during multirescuer CPR Relief of foreign-body airway obstruction (choking) for adults and infants
- [Course 0006: AHA Heartsaver First Aid CPR AED](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1014225): The AHA’s Heartsaver First Aid CPR AED course trains participants to provide first aid, CPR, and use an automated external defibrillator (AED) in a safe, timely, and effective manner. Reflects science and education from the  American Heart Association Guidelines Update for CPR and Emergency Cardiovascular Care (ECC) . Who should take this course? The AHA’s Heartsaver First Aid CPR AED Course is designed for anyone with little or no medical training who needs a course completion card for their job, regulatory (e.g., OSHA), or other requirements, or anyone who wants to be prepared for an emergency in any setting. What does this course teach? First aid basics Medical emergencies Injury emergencies Environmental emergencies Preventing illness and injury Adult CPR and AED use Opioid-associated life-threatening emergencies Optional modules in Child CPR AED and Infant CPR
- [Course 0007: AHA Heartsaver Pediatric First-aid CPR AED](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1014228): Heartsaver ®  Pediatric First Aid CPR AED Training Be ready to protect the children in your care. This course teaches you how to respond quickly to illnesses and injuries in infants and children until professional help arrives. Training reflects the latest science and guidance from the American Heart Association. Who should take this course? The American Heart Association Heartsaver Pediatric First Aid CPR AED Course is for anyone responsible for the care and safety of children and infants, especially those who may need to respond in an emergency before professional help arrives. Ideal for: Childcare workers Teachers and school staff Camp counselors Coaches, parents, and other caregivers Heartsaver Pediatric First Aid CPR AED Course Options What does this course teach? The Heartsaver Pediatric First Aid CPR AED Course gives you the skills to act quickly in an infant or child emergency. You will learn how to respond to common childhood illnesses and injuries—such as bleeding, burns, allergic reactions, breathing problems, and more—along with serious conditions like shock, seizures, head or spinal injuries, and drowning response and prevention. Training also includes CPR, AED use, and choking relief for infants and children, with an option to add adult modules.
- [Course 0008: AHA Instructor](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1014237): Becoming an American Heart Association instructor  is easy after consulting with an American Heart Association Training Center to find out whether the Training Center (TC) is accepting new instructors. Be accepted by your local AHA Training Center before enrolling in an Instructor Course and have a completed Instructor Candidate Application on file with that Training Center Have current AHA provider status in the discipline for that Instructor Course and be proficient in all the skills of that discipline. Disciplines include ACLS, BLS, PALS, PEARS and Heartsaver. Successfully complete the discipline-specific classroom Instructor Course. Successfully be monitored teaching your first course within six months of completing the discipline-specific classroom Instructor Course. Training Center Coordinators can require additional monitoring. Once you become an Instructor, you will have access to the most current emergency cardiovascular care science, course updates, training resources and tools through the online AHA Instructor Network. You will also be able to post class dates and times to reach more students through our public website.
- [Course 0009: ServSafe Manager](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1014247): IF YOUR EMPLOYER IS PAYING OR REIMBURSING, THEN PLEASE CLICK HERE TO REGISTER. Invoicing is an option. Just send an email to communityed@coastalpines.edu . REGISTRATION DEADLINE IS 8 DAYS PRIOR TO EACH CLASS. Georgia requires at least one food service manager on staff who has successfully completed a food safety training program and passed an ANSI-CFP exam. For all new establishments, there is a 90-day grace period to comply with the mandatory manager certification. During this 90-day period, the manager or person in charge must demonstrate food safety knowledge. ServSafe Certification is effective for 5 years. The ServSafe Food Protection Manager Certification covers the latest FDA Food Code updates and is based on a new job task analysis developed exclusively by industry experts. This course focuses intently on the preventative measures to keep food safe, leading to stronger food safety practices and a better trained workforce. The exam is included and administered at the end of class. ServSafe Account = Please click here to go to ServSafe to create your account prior to class. It will save time and frustration prior to testing. Textbook = You will be contacted by email about two weeks prior to class to coordinate which campus is most convenient for you to pick up your textbook. Prepare = Please note that it is important that you study your textbook prior to class. This is a bootcamp style of training ... a lot of information in a short amount of time.  
- [Course 0011: Driver's Education](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1014259): THIS COURSE IS ONLY FOR THOSE WHO ARE 15-17 YEARS OLD. Steps to Register 1 . Click Here to Apply for Grant Scholarship (Optional) Please wait for your award status notification before proceeding to step #2. Click on “Student Login” and complete the application process. After submitting the application, you should receive an email notifying you of the scholarship award status on the first day of the following month (exceptions may apply for those who apply during the last week of the month). If awarded the scholarship, the GDEC will provide you with a voucher code. The voucher will expire at the end of the month awarded. After submitting the application, you should receive an email notifying you of the scholarship award status on the first day of the following month (exceptions may apply for those who apply during the last week of the month). If awarded the scholarship, the GDEC will provide you with a voucher code. The voucher will expire at the end of the month awarded. 2. Click here for the required Driver's Education Form If you use Adobe Acrobat Reader Save the form to your computer Open the form using Adobe Acrobat Reader Fill in the form Signatures may be added by clicking on the fountain pen icon in the ribbon across the top of the page and using the mouse to draw signatures Save the form Submit the form Email the saved form to the Community Education Team at communityed@coastalpines.edu  ... or Print and drop off the form at the nearest CPTC location and request that it be sent to Krystial Harrell at CPTC Golden Isles ... or Mail the form to Krystial Harrell, c/o CPTC, 3700 Glynco Parkway, Brunswick, GA 31525 If you do NOT use Adobe Acrobat Reader Print the form Fill in the form Add signatures Submit the form Email the saved form to the Community Education Team at communityed@coastalpines.edu  ... or Print and drop off the form at the nearest CPTC location and request that it be sent to Krystial Harrell at CPTC Golden Isles ... or Mail the form to Krystial Harrell, c/o CPTC, 3700 Glynco Parkway, Brunswick, GA 31525 Please wait for a for Driver's Education Form  confirmation before proceeding to step #3 or #4. 3. If you did NOT apply for or receive a grant scholarship, then register and pay for the course on this webpage by selecting "Schedule Options" above. 4. If you DID receive a grant scholarship, then forward scholarship grant approval email to the Community Education Team at communityed@coastalpines.edu along with the start date and location of your course selection from "Schedule Options" above. Do NOT register and pay on this webpage. A representative will respond to your email ASAP. Information "Joshua's Law" requires those who are 16 and 17 years old complete an approved driver education course (https://dds.georgia.gov/joshuas-law-requirements). Coastal Pines Technical College (CPTC) is an authorized provider in the Georgia Driver’s Education Grant Scholarship Program. Full Course (36 Hours) - $450 30 hours of on campus or live online instruction followed by 6 hours of behind-the-wheel training (BTWT) delivered by a certified driving instructor. A valid driving permit is required. This course is eligible for the Georgia Driver’s Education Commission (GDEC) grant scholarship. This course meets requirements for the GDEC and the Georgia Department of Driver Services (DDS). The following criteria must be met: Student must attend all class dates for the entire duration of each class and follow all rules and guidelines. Student must pass the final written exam with a grade of at least 70%. Student must have enough driving experience to pass the six hours of BTWT. Note #1 - The Full Course option may be delivered on campus or live online. If you may choose a live online option, then please note the below: Requires access to internet, audio, and video. Requires a laptop or desktop computer. Phones or tablets may present issues. Requires use of Chrome or Firefox as internet browser. Use of Edge may present issues. Note #2 - Many insurance companies award a reduction on insurance premiums upon successful completion of the Full Course (36 Hours) or at least six hours of behind-the-wheel training. Note #3 - Students who are between 15 and 17 years of age and possess a valid learner’s permit are eligible to apply for the grant scholarship offered by the Governor’s Office of Highway Safety (GOHS). Note #4 - Make up time for on campus or live online portion of training may be purchased for an additional $35 per hour and pending availability of the instructor. For more information, please contact the Community Education Team at communityed@coastalpines.edu . Note #5 - Additional BTWT may be purchased for an additional $50 per hour and pending availability of the instructor. For more information, please contact Community Education Team at communityed@coastalpines.edu . What to Expect with BTWT Prior to BTWT , students should have plenty of practice driving with their parent / guardian and be comfortable with the following skills: Basic driver preparation Steering Accelerating and slowing down smoothly Turning right at intersections Turning left at intersections The Driver’s Education Car - The college will provide a vehicle for students to use during their lessons. The vehicle is a 2015 Kia Optima four-door sedan or 2026 Chevrolet Trax. It is wrapped in “Student Driver” graphics to make other drivers aware that training is in progress. It is also equipped with a two-way camera to monitor the view ahead and the interior of the vehicle. 6-Hours BTWT - Comprises the instructor and one student at a time in two blocks of three hours. The Department of Driver Services requires that parents or guardians invest at least 40 hours of behind-the-wheel driving practice with their teens before taking their road test to get their license. Lesson #1 - The first 15-30 minutes will cover the basics prior to any driving. The next 30-60 minutes will cover slower driving around the parking lot with some practice pulling in and out of parking spaces along with parallel parking. The remaining driving includes light to moderate traffic, stop signs, traffic signals, right and left turns, residential areas, and around town on roads with varying numbers lanes. Lesson #2 - Student should expect more of how Lesson #1 ended along driving on a highway.
- [Course 0012: WorkKeys Testing](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1014269): THIS IS INTENDED ONLY FOR REGISTRATION AND PAYMENT. PLEASE CONTACT OUR TESTING CENTER AT COMMUNITYED@COASTALPINES.EDU OR 912-262-4300 TO SCHEDULE YOUR DATE AND TIME FOR TESTING. ACT WorkKeys® assessments are the cornerstone of ACT workforce solutions. The assessments measure foundational skills required for success in the workplace, and help measure the workplace skills that can affect job performance. WorkKeys assessments are: Relevant—WorkKeys assessments are developed to solve actual workplace problems. Unlike other assessments, they don’t simply give an indication of reading and writing competency. Instead, they measure a range of hard and soft skills relevant to any occupation, at any level, and across industries. Recognized—Successful completion of WorkKeys core assessments can lead to earning an ACT WorkKeys® National Career Readiness Certificate™ (ACT WorkKeys NCRC®)—a credential that verifies the skills found to be most essential across industries and occupations. Tens of thousands of employers recognize the value of the NCRC, and many recommend the credential to candidates. Each assessment offers varying levels of difficulty. The levels build on each other, incorporating the skills assessed at the previous levels. For example, at Level 5, individuals need the skills from Levels 3, 4, and 5. The complexity increases as the quantity and/or density of the information increases. Assessments are web-based and most take one hour. They are offered in both English and Spanish. National Career Readiness Certificate Individuals who successfully complete the three WorkKeys assessments— Applied Math , Graphic Literacy , and Workplace Documents —earn the WorkKeys National Career Readiness Certificate® (WorkKeysNCRC®), a valuable credential for students and job seekers seeking to verify foundational workplace skills. Applied Math Required for the NCRC The Applied Math assessment measures critical thinking, mathematical reasoning, and problem solving techniques for situations that actually occur in today’s workplace. While individuals may use calculators and conversion tables to help with the problems on the assessment, math skills are still needed to think them through. Graphic Literacy Required for the NCRC Workplace graphics come in a variety of formats, but all communicate a level of information. From charts to graphs, diagrams to floor plans, identifying what information is being presented and understanding how to use it are critical to success. The Graphic Literacy assessment measures the skill needed to locate, synthesize, and use information from workplace graphics. Workplace Documents Required for the NCRC Employees need to be able to understand written text to do a job. The Workplace Documents assessment measures the skills people use when they read and use written text such as memos, letters, directions, signs, notices, bulletins, policies, and regulations on the job. Applied Technology The Applied Technology assessment measures basic principles and skills in four areas of technology: electricity, mechanics, fluid dynamics, and thermodynamics. Business Writing The Business Writing assessment measures the skill used when writing an original response to a work-related situation. Workplace Observation The Workplace Observation assessment measures skills in observing, following, understanding, and evaluating processes, demonstrations, and other workplace procedures. Fit It's a simple truth: people tend to seek occupations with characteristics that match their personal preferences. The Fit assessment measures an individual's interests and values and matches them to the work environment. Talent The Talent assessment helps employers find and develop employees by measuring work-related attitudes and behaviors.
- [Course 0014: Statistical Process Control (SPC)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1016015): Statistical Process Control (SPC) A manufactured product is designed to perform a specific function. To accomplish this, a set of specifications is established. As long as the product is in accordance with the design specification, the product will perform as required. A quality product is defined as one which is within specification. SPC uses statistical methods to help companies control their manufacturing processes. The SPC unit provides participants with an overview of the tools used to produce products within specifications. •         State the two main types of process variation and explain the differences •         Identify variable and attribute data types from a selection of quality characteristics •         Complete and interpret a Run Chart •         Identify and interpret an -R Chart •         Identify and interpret X-MR Charts and/or Attribute (C) Charts  
- [Course 0015: Georgia Prescribed Fire Manager Certification Course](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1016531): IF YOUR EMPLOYER IS PAYING OR REIMBURSING, THEN PLEASE CLICK HERE TO REGISTER. Prescribed fire is defined as fire applied in a knowledgeable manner to forest fuels on a specific land area under selected weather conditions to accomplish predetermined, well-defined management objectives. Georgia Forestry Commission instructors will provide instruction on subjects such as fire behavior, fire weather, air quality, smoke management and fire tactics. Handouts will be provided when you arrive to class. This class includes a two-day training session and a written state exam. Applicants for certification must pass this exam with a score of 70 or higher, have two years of experience, and meet a prerequisite of having been the person in charge of five prescribed burns before becoming a certified prescribed burner in Georgia. Please note that the order of meeting these requirements does not matter. Individuals may go through this training, then gain the required experience or gain the required experience, then go through this training. 11.5 hours of CFE’s will be awarded for those registered foresters needing continuing education credits.
- [Course 0017: Medical Billing & Coding (Ed2Go Programs)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1018269): CLICK HERE TO REGISTER Whether you're just starting work or transitioning into a different field, there has never been a better time to enter a career in Medical Billing and Coding. This course will prepare you for success in this rewarding career as you learn about legal, ethical, and regulatory concepts central to this field, including HIPAA compliance, official coding guidelines, and third-party payer requirements. You will also be able to choose a voucher for the professional certification that best aligns with your interests and career goals. More than one million practicing physicians in the United States rely on medical billers and coders to receive payment for their services. Besides medical facilities, positions are available with health insurance companies, specialty pharmacies, medical suppliers, consulting firms, and national medical coding and billing companies, so the opportunities are nearly endless! Medical billers and coders are in high demand. This course offers valuable training in legal, ethical, and regulatory concepts central to this field, including HIPAA compliance, official coding guidelines, and third-party payer requirements. You will also come to understand all phases of the revenue cycle—from patient registration through medical coding, claims submission, reimbursement, and collections. You will also learn common medical terminology to help you converse with others in healthcare easily and with confidence. You will study word parts and the structures and functions of the human body. Also presented are the disorders and medical procedures common to each body system, including musculoskeletal, cardiovascular, respiratory, digestive, nervous, endocrine, integumentary, genitourinary, lymphatic, and immune. After successfully completing the course requirements, you should be well prepared to find your place in this rewarding healthcare career. You will receive a Certificate of Completion from the school through which you enrolled, and you will also be able to choose a voucher for the professional certification that best aligns with your interests and career goals. Certified Professional Coder (CPC) exam offered by the American Academy of Professional Coders (AAPC) Certified Coding Associate (CCA) exam offered by the American Health Information Management Association (AHIMA) Certified Billing and Coding Specialist (CBCS) exam offered by the National Healthcareer Association (NHA) What you will learn Medical Billing and Coding Medical coding terminology is required for medical coding, including the structures and functions of the human body The disorders and medical procedures common to each body system Legal, ethical, and regulatory concepts central to the field, including HIPAA compliance and third-party guidelines for filing insurance claims The main coding manuals: ICD-10-CM, ICD-10-PCS, CPT, and HCPCS Level II How to code diagnoses, services, and procedures for all systems of the body Fundamentals of medical billing & coding and medical terminology Word parts and the structures and functions of the human body How you will benefit Get hands-on, practical experience in medical billing and coding that will help you on the job Receive a certificate of completion and prepare to sit for the professional certification that best aligns with your interest and career goals Receive a voucher for the professional certification exam of your choice Receive access to study materials that align with the exam option you choose Certified Professional Coder (CPC) exam offered by the American Academy of Professional Coders (AAPC) Certified Coding Associate (CCA) exam offered by the American Health Information Management Association (AHIMA) Certified Billing and Coding Specialist (CBCS) exam offered by the National Healthcareer Association (NHA) Syllabus Medical Terminology Introduction to Medical Terminology The Musculoskeletal System The Cardiovascular System The Lymphatic and Immune Systems The Respiratory System The Digestive System The Urinary System The Nervous System The Special Senses The Eyes and Ears The Integumentary System The Endocrine System The Reproductive System Diagnostic Procedures, Nuclear Medicine, Pharmacology Medical Billing and Coding Introduction to Medical Billing and Coding Career Opportunities Personal and Technical Qualifications Employment Settings Telecommunications Professional Certifications Introduction to Health Insurance Health Insurance Terminology Commercial and Government Payers Healthcare Documentation Electronic Health Record Managed Healthcare Types of Reimbursement Managed Care Providers Managed Care Models Consumer-Directed Health Plans Revenue Cycle Management Phases of Revenue Cycle Management Encounter Form, Chargemaster Insurance Claim Cycle New Patient Registration Collection Practices Legal Aspects of Health Insurance and Reimbursement Laws Affecting Healthcare Protected Health Information Health Insurance Portability and Accountability Act (HIPAA) Fraud and Abuse in Medical Billing and Coding Release of Information VI. ICD-10-CM Coding Overview of ICD-10-CM Key Features Organization of the Codebook Index to Diseases and Injuries Tabular List of Diseases and Injuries Coding Conventions Official Guidelines CPT Coding Overview of Healthcare Common Procedure Coding System (HCPCS) Category I, Category II, and Category III Codes Organization of the Codebook Main CPT Sections Evaluation and Management Anesthesia Surgery Radiology Pathology and Laboratory Medicine Code Modifiers HCPCS Level II Coding Overview of HCPCS Level II Organization of the Codebook Durable Medical Equipment ICD-10-PCS Coding Overview of ICD-10-PCS Code Structure Definitions Index Code Tables Coding Steps Pharmacology for Coders Pharmacodynamics and Pharmacokinetics Routes of Administration Drug Classifications Prescription Drugs and Over-the-Counter Drugs Controlled Substances Medication Lists and the Electronic Health Record MIDTERM Clinical Documentation Improvement (CDI) Deficiencies in Documentation Medical Necessity Auditing Coding From Patient Documentation Insurance Claims National Uniform Claim Committee CMS-1500 Claim Form Patient and Insured Information Physician or Supplier Information UB-04 Claim Form Commercial Insurance Individual/Group Health Insurance, Automobile, Disability, Liability, Workers' Compensation Completing Commercial Health Insurance Claims Blue Cross Blue Shield History of BCBS Types of BCBS Plans Participating/Nonparticipating Providers BCBS Billing and Payment Guidelines Medicare Medicare Eligibility Medicare Part A, B, C, and D National Coverage Determinations/Local Coverage Determinations Participating/Nonparticipating Providers Physician Fee Schedule Medicare Billing and Payment Guidelines/NCCI Medicaid, CHIP, TRICARE, Workers' Compensation Medicaid Children's Health Insurance Program (CHIP) TRICARE Workers' Compensation Certification Selecting the Right Certification Study Strategies for the Certification Exam Prior to the Exam Morning of the Exam During the Exam How to Find a Job in Medical Billing and Coding Formulating Your Career Goals What Employers Want Showcasing Your Skills Resume Tips Cover Letter Tips Interview Questions FINAL
- [Course 0018: TEAS Exam for PN Students](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1018762): Registration Steps Use this page to select, register, and pay for your PN TEAS exam Only exams taken in-person at a testing facility may be accepted. Online proctoring is not an option and scores will not be accepted. You may take this exam up to two times within one calendar year. You must wait for at least 30 days between your first and second exams. $20 service fee for transferring, dropping, withdrawing, cancelling, etc. within two days of each scheduled exam. Click here to create your TEAS exam account prior to your scheduled exam day Please select "Coastal Pines Tech College PN TEAS" as your institution Please note that your user name and password will be required to launch your scheduled exam.  Click here to learn more about the TEAS exam TEAS quick tips A four-function drop-down calculator is built into the exam (multiplication, addition, subtraction, and division). Plan to arrive at the testing center at least 15 minutes prior to the exam start time. Students arriving after the exam start time will not be allowed to take the TEAS exam. Plan on 4 hours to complete your TEAS exam.  What to bring on test day Photo ID: To be admitted to your testing session, you will need to present government-issued photo identification, such a driver’s license, passport, or green card.  You will not be admitted to the test if you do not have your ID or if your ID does not meet the following requirements: Government-issued Current photograph Examinee signature Permanent address Please note: a credit card photo, temporary license, or student ID do not meet these criteria. ATI log-in information: If you’re taking an online exam, please bring your ATI log-in information. You will need to create a student account at  www.atitesting.com  prior to test day and have your log-in information with you. Test-takers who do NOT have their ATI username and password will not be able to take the exam. What not to bring on test day Leave the following items at home or in your car, as they are not permitted in the exam room: Additional apparel: This includes, but is not limited to, jackets, coats, hats and sunglasses.  Discretionary allowances are made for religious apparel. All apparel is subject to inspection by the proctor. Personal items: These include, but are not limited to, purses, computer bags, backpacks, and duffel bags. Electronics: These include, but is not limited to, cell phones, smart phones, beepers/pagers, calculators (will be provided), and digital or smart watches. Food or drink: This is only permitted as a documented, medically necessary item. What to expect on test day Testing staff will check your photo ID, admit you to your test room, and direct you to a seat. Physically present proctors in the room are monitoring for odd or disruptive behavior. Do not engage in misconduct or disruption. If you do, you will be dismissed, and your exam will not be scored. You will not be allowed to use calculators that you have brought from home. The proctor will provide you with scratch paper for use during the exam. Scratch paper is not to be used before the exam or during breaks. All paper, in its entirety, must be returned to the proctor at the end of the testing session. After the Mathematics section, you may take a 10-minute break. During the break, DO NOT access any personal items.  If you need to leave your seat at any time other than the scheduled break, raise your hand for the proctor. Time for the exam section will not stop. Lost time cannot be made up.  If, during the exam, you have a technical issue with your computer, or for any reason need the proctor, raise your hand. Test challenges or testing-room complaints should be reported to the proctor before leaving the room on exam day.
- [Course 0020: Servant Leadership](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1019090): Servant leadership is a philosophy that leaders are servants of their human and other resources. It involves focusing on others and building better relationships. Servant leadership emphasizes growth and development of employees and ensuring their success. Leaders succeed when their employees succeed. Objectives Define servant leadership Know the characteristics of servant leadership Recognize the barriers of servant leadership Learn to be a mentor and a motivator Practice self-reflection Outline What is Servant Leadership? A Desire to Serve Share the Power    Putting Others First   Helping Employees Grow  Leadership Practices  Democratic Leadership Style   Laissez-Faire Style   Leading by Example   Path-Goal Theory     Share the Power     Being Empathetic    Learn to Delegate     Their Success is Your Success     Know When to Step In     Characteristics of a Servant Leader     Listening Skills     Persuasive Powers     Recognizes Opportunities     Relates to Employees     Barriers to Servant Leadership     Excessive Criticism     Doing Everything Yourself     Sitting on the Sidelines     Demanding from Employees     Building a Team Community   Identify the Group Needs     Complement Member Skills     Create Group Goals     Encourage Communication   Be a Motivator     Make it Challenging     Provide Resources     Ask for Employee Input     Offer Incentives     Be a Mentor     Establish Goals     Know When to Praise or Criticize     Create a Supportive Environment     Create an Open-Door Policy     Training Future Leaders     Offer Guidance and Advice     Identify Their Skill Sets     Methods of Feedback     Establish Long Term Goals     Self-Reflection   Keep a Journal     Identify Your Strengths and Weaknesses     Identify Your Needs     Creating Your Own Goals
- [Course 0021: MS Excel Level 1](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1019128): This course is intended for students who wish to gain the foundational understanding of Microsoft Office Excel that is necessary to create and work with electronic spreadsheets. Outline Lesson 1: Getting Started with Excel 2021 Topic A: Navigate the Excel User Interface Topic B: Use Excel Commands Topic C: Create and Save a Basic Workbook Topic D: Enter Cell Data Topic E: Use Excel Help Lesson 2: Performing Calculations Topic A: Create Worksheet Formulas Topic B: Insert Functions Topic C: Reuse Formulas and Functions Lesson 3: Modifying a Worksheet Topic A: Insert, Delete, and Adjust Cells, Columns, and Rows Topic B: Search for and Replace Data Topic C: Use Proofing and Research Tools Lesson 4: Formatting a Worksheet Topic A: Apply Text Formats Topic B: Apply Number Formats Topic C: Align Cell Contents Topic D: Apply Styles and Themes Topic E: Apply Basic Conditional Formatting Topic F: Create and Use Templates Lesson 5: Printing Workbooks Topic A: Preview and Print a Workbook Topic B: Set Up the Page Layout Topic C: Configure Headers and Footers Lesson 6: Managing Workbooks Topic A: Manage Worksheets Topic B: Manage Workbook and Worksheet Views Topic C: Manage Workbook Properties
- [Course 0022: MS Excel Level 2](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1019135): This course is designed for students who already have foundational knowledge and skills in Excel and who wish to begin taking advantage of some of the higher-level functionality in Excel to analyze and present data. Outline Lesson 1: Working with Functions Topic A: Work with Ranges Topic B: Use Specialized Functions Topic C: Work with Logical Functions Topic D: Work with Date and Time Functions Topic E: Work with Text Functions Lesson 2: Working with Lists Topic A: Sort Data Topic B: Filter Data Topic C: Query Data with Database Functions Topic D: Outline and Subtotal Data Lesson 3: Analyzing Data Topic A: Create and Modify Tables Topic B: Apply Intermediate Conditional Formatting Topic C: Apply Advanced Conditional Formatting Lesson 4: Visualizing Data with Charts Topic A: Create Charts Topic B: Modify and Format Charts Topic C: Use Advanced Chart Features Lesson 5: Using PivotTables and PivotCharts Topic A: Create a PivotTable Topic B: Analyze PivotTable Data Topic C: Present Data with PivotCharts Topic D: Filter Data by Using Timelines and Slicers
- [Course 0023: MS Excel Level 3](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1019178): This course is intended for students who are experienced MS Excel users and have a desire or need to advance their skills in working with some of the more advanced MS Excel features. Students will likely need to troubleshoot large, complex workbooks, automate repetitive tasks, engage in collaborative partnerships involving workbook data, construct complex MS Excel functions, and use those functions to perform rigorous analysis of extensive, complex datasets. Outline Lesson 1: Working with Multiple Worksheets and Workbooks Topic A: Use Links and External References Topic B: Use 3-D References Topic C: Consolidate Data Lesson 2: Sharing and Protecting Workbooks Topic A: Collaborate on a Workbook Topic B: Protect Worksheets and Workbooks Lesson 3: Automating Workbook Functionality Topic A: Apply Data Validation Topic B: Search for Invalid Data and Formulas with Errors Topic C: Work with Macros Lesson 4: Using Lookup Functions, Dynamic Arrays, and Formula Auditing Topic A: Use Lookup Functions Topic B: Use Dynamic Arrays and Dynamic Array Functions Topic C: Trace Cells Topic D: Watch and Evaluate Formulas Lesson 5: Forecasting Data Topic A: Determine Potential Outcomes Using Data Tables Topic B: Determine Potential Outcomes Using Scenarios Topic C: Use the Goal Seek Feature Topic D: Forecast Data Trends Lesson 6: Creating Sparklines and Mapping Data Topic A: Create Sparklines Topic B: Map Data
- [Course 0024: Self-Leadership](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1019251): As we grow, we learn to become leaders. Being a leader is natural for some, and learned for others. No matter how we have become a leader, it is important to remember we must lead ourselves before we lead others. Take the time to motivate yourself and realize that you can do it. Discover the specifics of how to be a better leader for yourself and for others. Objectives Understand what self-leadership is Motivate yourself Set goals Reward yourself when positive things happen Think positively Outline What Is Self-Leadership? Sources Before Action During After Action Motivators Need for Autonomy Self-Efficacy External Factors Internal Factors Behavior Focus Focusers and Reminders Cues Self-Observation Goal Setting Purpose Reward Punishment Practice Natural Rewards Definition Competence Purpose Life Activities Constructive Thinking Positive Thinking Self-Talk Aware of Personal Beliefs and Assumptions Opportunity Thinking Well-Being Emotional Intelligence Stress Management Optimism Fun and Happiness Fitness Diet Sleep Personal Effectiveness Individuality Personality Locus of Control Self-Monitor Autonomy Personal Application Diversity Personal Problems Workplace Problems Social Responsibility
- [Course 0031: Lean Process & Six Sigma](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1020179): Six Sigma is a data-driven approach for eliminating defects and waste in any business process. You can compare Six Sigma with turning your water faucet and experiencing the flow of clean, clear water. Reliable systems are in place to purify, treat, and pressure the water through the faucet. That is what Six Sigma does to business: it treats the processes in business so that they deliver their intended result. This workshop will provide an introduction to this way of thinking that has changed so many corporations in the world. This workshop will provide participants with an overview of the Six Sigma methodology and some of the tools required to deploy Six Sigma in their own organizations. Objectives Develop a 360 degree view of Six Sigma and how it can be implemented in any organization. Identify the fundamentals of lean manufacturing, lean enterprise, and lean principles. Describe the key dimensions of quality – product features and freedom from deficiencies Develop attributes and value according to the Kano Model Understand how products and services that have the right features and are free from deficiencies can promote customer satisfaction and attract and retain new customers. Describe what is required to regulate a process Give examples of how poor quality affects operating expenses in the areas of appraisal, inspection costs, internal failure costs, and external failure costs Using basic techniques such as DMAIC and how to identify Six Sigma Projects Use specific criteria to evaluate a project Discover root causes of a problem Outline Understanding Lean About Six Sigma About Lean History Behind Lean Toyota Production Systems The Toyota Precepts Liker’s Toyota Way Philosophy Process People and Partners Problem Solving The TPS House The Goals of TPS The First Pillar: Just In Time (JIT) The Second Pillar: Jidoka (Error-Free Production) Kaizen (Continuous Improvement) The Foundation of the House The Five Principles of Lean Business Value Value Stream Flow Pull Seek Perfection The First Improvement Concept (Value) Basic Characteristics Satisfiers Delighters Applying the Kano Model The Second Improvement Concept (Waste) Muda Mura Muri The New Wastes The Third Improvement Concept (Variation) Common Cause Special Cause Tampering Structural The Fourth Improvement Concept (Complexity) What is Complexity? What Causes Complexity? How to Simplify? The Fifth Improvement Concept (Continuous Improvement) The PDSA Cycle (Plan, Do, Study, Act) The DMAIC Method The Improvement Toolkit Gemba Genchi Genbutsu Womack’s Principle Kaizen A Roadmap for Implementation
- [Course 0032: Interpersonal Skills](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1020185): Participants will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name. This workshop provides communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. Participants will learn about the skills needed to initiate conversations and move conversations along. Objectives Understand the difference between hearing and listening Know some ways to improve the verbal skills of asking questions and communicating with power Understand what is ‘non-verbal communication’ and how it can enhance interpersonal relationships Identify the skills needed in starting a conversation Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name Understand how seeing the other side can improve skills in influencing other people Understand how the use of facts and emotions can help bring people to your side Identify ways of sharing one’s opinions constructively Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation Learn tips in making an impact through powerful first impressions Outline Verbal Communication Skills Listening and Hearing: They Aren’t the Same Thing Asking Questions Communicating with Power Non-Verbal Communication Skills Body Language The Signals You Send to Others It’s Not What You Say, It’s How You Say It Making Small Talk and Moving Beyond Starting a Conversation The Four Levels of Conversation Moving the Conversation Along Asking for Examples Using Repetition Using Summary Questions Asking for Clarity and Completeness Remembering Names Creating a Powerful Introduction Using Mnemonics Uh-Oh…I’ve Forgotten Your Name Influencing Skills Seeing the Other Side Building a Bridge Giving In Without Giving Up Bringing People to Your Side A Dash of Emotion Plenty of Facts Bringing It All Together Sharing Your Opinion Using I-Messages Disagreeing Constructively Building Consensus Negotiation Basics Preparation Opening Bargaining Closing Making an Impact Creating a Powerful First Impression Assessing a Situation Being Zealous without Being Offensive
- [Course 0033: MS Word Level 1](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1020192): This course is intended for students who want to learn basic MS Word skills, such as creating, editing, and formatting documents; inserting simple tables and creating lists; and employing a variety of techniques for improving the appearance and accuracy of document content. Objectives Navigate and perform common tasks in Word, such as opening, viewing, editing, saving, and printing documents, and configuring the application. Format text and paragraphs. Perform repetitive operations efficiently using tools such as Find and Replace, Format Painter, and Styles. Enhance lists by sorting, renumbering, and customizing list styles. Create and format tables. Insert graphic objects into a document, including symbols, special characters, illustrations, pictures, and clip art. Format the overall appearance of a page through page borders and colors, watermarks, headers and footers, and page layout. Use Word features to help identify and correct problems with spelling, grammar, readability, and accessibility. Outline Getting Started with Word Navigate in Microsoft Word Create and Save Word Documents Manage Your Workspace Edit Documents Preview and Print Documents Customize the Word Environment Formatting Text and Paragraphs Apply Character Formatting Control Paragraph Layout Align Text Using Tabs Display Text in Bulleted or Numbered Lists Apply Borders and Shading Working More Efficiently Make Repetitive Edits Apply Repetitive Formatting Use Styles to Streamline Repetitive Formatting Tasks Managing Lists Sort a List Format a List Adding Tables Insert a Table Modify a Table Format a Table Convert Text to a Table Inserting Graphic Objects Insert Symbols and Special Characters Add Images to a Document Controlling Page Appearance Apply a Page Border and Color Add Headers and Footers Control Page Layout Add a Watermark Preparing to Publish a Document Check Spelling, Grammar, and Readability Use Research Tools Check Accessibility Save a Document to Other Formats
- [Course 0034: MS Word Level 2](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1020205): Work with features such as formats, styles, and templates to create professional documents with a consistent look and feel. You will add visual interest to your documents by using the tables and charts features. Quick Parts and templates provide efficiency and consistency when adding content, and long complex documents can be simplified and managed in Master Documents. Finally, you will use the mail merge feature to automate sending individual letters to customers. Objectives Organize content using tables and charts. Customize formats using styles and themes. Insert content using Quick Parts. Use templates to automate document formatting. Control the flow of a document. Simplify and manage long documents. Use mail merge to create letters, envelopes, and labels. Outline Organizing Content Using Tables and Charts Sort Table Data Control Cell Layout Perform Calculations in a Table Create a Chart Add an Excel Table to a Word Document (Optional) Customizing Formats Using Styles and Themes Create and Modify Text Styles Create Custom List or Table Styles Apply Document Themes Inserting Content Using Quick Parts Insert Building Blocks Create and Modify Building Blocks Insert Fields Using Quick Parts Using Templates to Automate Document Formatting Create a Document Using a Template Create and Modify a Template Manage Templates with the Template Organizer Controlling the Flow of a Document Control Paragraph Flow Insert Section Breaks Insert Columns Link Text Boxes to Control Text Flow Simplifying and Managing Long Documents Insert Blank and Cover Pages Insert an Index Insert a Table of Contents Insert an Ancillary Table Manage Outlines Create a Master Document Using Mail Merge to Create Letters, Envelopes, and Labels Use Mail Merge Merge Envelopes and Labels
- [Course 0035: Diversity, Equity, & Inclusion](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1020211): Experiencing diversity is a part of living in a civilized society. Difference does not equal a right way and a wrong way, it is variety that can lead to a common goal. Understanding the various forms of diversity makes for a better company and world in general. Objectives Define diversity Understand various forms of diversity Comprehend the importance of diversity training Handle conflicts with regard to diversity Outline Introduction to Diversity, Equity, and Inclusion     Defining Diversity, Equity, and Inclusion     Classifications of Diversity     Components of Inclusion     Role of DEI in Organizations     Equity vs. Equality     Dimensions of Diversity Racial Diversity   Ethnic Diversity     Ability Diversity     Gender Diversity     Age Diversity     Religious Diversity     Sexual Orientation     Cultural Diversity     Socioeconomic Diversity     Parental and Marital Status     Breaking Down Social Biases     Unconscious Bias     Stereotypes     Prejudice     Discrimination     Harassment     Addressing Microaggressions     Defining Microaggressions     The Categories     Types of Microaggressions     The Harmful Effects     Responding to Microaggressions     Communication Strategies     Communication Barriers     Verbal Communication Skills     Nonverbal Communication Skills     Implementing Inclusive Language     Active Listening   Inclusive Leadership     Visible Commitment     Effective Collaboration     Awareness of Bias     Curiosity of Others     Cultural Intelligence     Prioritizing DEI in the Workplace     Inclusive Recruiting and Hiring     Providing Resources and Accessibility     Practice Allyship     Supporting Gender Identity     Regular Check-Ins     Workplace Culture and Policies     Writing a DEI Statement     Zero-Tolerance Policy     Handling Discrimination Complaints     Equal Employment Opportunity     Recognizing Holidays and Celebrations    Encouraging Respect and Belonging     Sensitivity Training     Ensuring Safe Spaces     Applying Emotional Intelligence     Intentional Inclusion     Expressing Appreciation
- [Course 0036: Workplace Civility](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1020320): This course introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed. Objectives Define civility, understand its causes, and enumerate at least three of its behavioral indicators. Understand the costs of incivility, as well as the rewards of civility, within the workplace. Learn practical ways of practicing workplace etiquette. Learn the basic styles of conflict resolution. Learn skills in diagnosing the causes of uncivil behavior. Understand the role of forgiveness and conflict resolution. Understand the different elements of effective communication. Learn facilitative communication skills such as listening and appreciative inquiry. Learn specific interventions that can be utilized when there’s conflict within the workplace. Learn a recommended procedure for systematizing civil behavior within the workplace Outline Introduction What is Uncivil Behavior? Three Reasons Why You Should Be Civil Dealing with Difficult Personalities Cost and Rewards Effective Work Etiquette Greetings Respect Involvement Being Politically Correct Costs and Rewards Incivility and the Costs Civility and Rewards Four Causes of Incivility How to Overcome It Conflict Resolution Collaborating Competing Compromising Accommodating Avoiding Getting to the Cause Examining the Root Cause Creating a Cause-and-Effect Diagram Forgiveness Benefits of Resolution Communication Para-verbal Communication Non-verbal Communication Listening Skills Appreciative Inquiry Negotiation Three Sides to Incivility Mediation Arbitration Creative Problem-Solving Identifying Your Need Completing a Needs Analysis Focus Groups Observations Anonymous Surveys Writing a Civility Policy Designating the Core Group Defining What is Unacceptable Behavior Defining the Consequence Writing the Policy Implementing the Policy The First Steps Training Addressing Complaints Enforcing Violators
- [Course 0037: MS Access Level 1](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1020326): Data is everywhere. Most job roles today involve some form of data management. Virtually everyone is affected in some way by the need to manage data. A relational database application such as Microsoft® Office Access® can help you and your organization with this task. This course is the first part of a three-course series that covers the skills needed to perform database design and development in Access. This course focuses on the design and construction of an Access database —viewing, navigating, searching, and entering data in a database, as well as basic relational database design and creating simple tables, queries, forms, and reports. Objectives Navigate within the Access application environment, create a simple database, and customize Access configuration options. Organize and manage data stored within Access tables. Use queries to join, sort, and filter data from different tables. Use forms to make it easier to view, access, and input data. Create and format custom reports. Outline Getting Started with Access 2019 Launch Access and Open a Database Use Tables to Store Data Use Queries to Combine, Find, Filter, and Sort Data Use Forms to View, Add, and Update Data Use Reports to Present Data Get Help and Configure Options in Microsoft Access Creating Tables Plan an Access Database Start a New Access Database Create a New Table Establish Table Relationships Creating Queries Create Basic Queries Perform Calculations in a Query Sort and Filter Data in a Query Creating Forms Start a New Form Enhance a Form Creating Reports Start a New Report Enhance Report Layout
- [Course 0038: Unconscious Bias](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1020333): There are two categories of bias in studies today: conscious or explicit biases and unconscious or implicit biases. Unconscious bias is usually thought of as social stereotypes that typically focus on others that are not from the same conscious area. Here are some quick facts about unconscious bias: Unconscious bias is more common than the conscious or explicit bias. Unconscious bias may not concur with the conscious bias of an individual. Unconscious bias may be triggered by an event or situation. Objectives Define various types of unconscious biases. Identify where these biases come from and how they are engrained in our decision making. Successfully confront unconscious biases individually. Identify the effects of unconscious biases in the workplace. Exhibit how to implement an unconscious bias-based training in the workplace. Identify the steps for handling an unconscious bias-based complaint at work. Outline What is Unconscious Bias? Definition How Does it Work? Triggers Impact Types of Unconscious Bias Affinity Bias Halo Effect Attribution Bias Confirmation Bias Horns Effect Contrast Effect Beauty Bias Height Bias Conformity Bias Gender Bias Name Bias Ageism Bias Effects on Company Recruitment Employee Turnover & Low Morale Decreased Productivity Reputation Mitigating Unconscious Bias Set Expectations Get Feedback Encourage Participation Train Employees Training What to Include? Who Should Be Trained? How to Conduct? Check for Understanding Promote Inclusion Educate Celebrate Differences Listen to Employees Fortify Anti-Discrimination Policies Benefits Workplace Culture Ethical Financial Legal Handling Complaints Gather Information Evaluate Credibility of the Complaint Interview Those Involved Take Action Against Offender
- [Course 0039: Workplace Respect](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1020340): When you learn to accept the differences between the values and perspectives of others, then all of you grow as a team. It is the responsibility of everyone to be respectful and address conflict in a positive manner. This workshop also addresses skills that help empower participants to recognize behaviors that influence performance. A respectful workplace promotes integrity, professionalism, good communication, and recognition. Objectives: Have a clear understanding of respect and self-respect Choose appropriate emotional responses Develop respectful communication approaches Understand how to build a respectful workplace, and the importance of team contribution Understand policies on respect, and the many benefits Focus on building an inclusive work environment Outline What is Respect?   Defining Respect     Self-Respect     Owed Respect vs. Earned Respect     Measuring Respect     Respect for the Workplace     The Respectful Employee     Common Characteristics     The Importance of Mutual Respect     Earning Respect     Enhancing Professionalism     Being Liked vs. Being Respected    39 Disrespectful Behavior     Why These Behaviors Arise     Discrimination     Bullying     Harassment     What is Not Harassment?     Managing Emotions     Meaning of Emotions     Negative Emotions at Work     Choosing Your Reactions     The Positive Outcome   Respectful Communication Approaches     Self-Awareness     Active Listening     Nonverbal Communication     Verbal Communication     Constructive Disagreement    68 The Inclusive Mindset     The Inclusive Leader     Diversity vs. Inclusion     Types of Workplace Diversity     Creating an Inclusive Workplace     The Power of Words   Employee Recognition     Recognition and Respect     The Halo Effect     Giving Recognition     The Communication Component     Improving Employee Recognition    87 The R’s of Respect     Recognition     Responding     Reporting     Roles and Responsibilities     Rising Above     Building a Respectful Workplace     It Starts with You     Team Contribution     Respecting Space and Boundaries     Workplace Ethics     Policies on Respect     Benefits to the Business     Productivity and Knowledge     Employee Engagement     Job Satisfaction     Stress Reduction     The Welcoming Environment    
- [Course 0040: Organizational Skills](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1020346): Developing good organizational skill is an investment that will provide benefits for years. To be successful means to be organized. These skills will filter through all aspects of participants professional and personal lives. Throughout this workshop, participants will be given the tools necessary in developing better organizational skills that results with improved productivity, better management, and an overall increase in professional growth. Every day people waste numerous amounts of time looking for items. So stop looking for those important items, and start knowing where they are by getting organized. Objectives Examine current habits and routines that are not organized Learn to prioritize your time schedule and daily tasks Determine ways of storing information and supplies Learn to organize personal and work space Learn to resist procrastination Make plans to stay organized in the future Outline Remove the Clutter     Just Do it     You Don’t Have to Keep Everything     Three Boxes: Keep, Donate, and Trash     A Place for Everything and Everything in its Place     Prioritize     Write It Down     Urgent/Important Matrix     Divide Tasks     80/20 Rule     Scheduling Your Time     Have a Master Calendar     Setting Deadlines     Remove or Limit the Time Wasters     Coping With Things Outside of Your Control     To Do Lists     Use a Day Planner     Finish What You Start     Focus on the Important     Do Quick Tasks Immediately     Paper and Paperless Storage     Find a System that Works for You     Make It Consistent     Make it Time Sensitive     Setting up Archives     Organization in Your Work Area     Keeping Items Within Arm’s Reach     Only Have Current Projects on Your Desk     Arranging Your Drawers     Organize to Match Your Workflow     Tools to Fight Procrastination     Eat That Frog!     Remove Distractions     Give Yourself a Reward     Break Up Large Tasks     Organizing Your Inbox     Setting Delivery Rules     Folder and Message Hierarchy     Deal With Email Right Away     Flag and Highlight Important Items     Avoid the Causes of Disorganization     Keeping Everything     Not Being Consistent     Not Following a Schedule     Bad Habits     Discipline is the Key     Stay Within Your Systems     Learn to Say No     Make Organization a Way of Life     Plan for Tomorrow, Today    
- [Course 0041: Teamwork & Team Building](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1020355): This course will help participants understand the different methods of communication and how to make the most of each of them. Objectives Understand what communication is Identify ways that communication can happen Identify barriers to communication and how to overcome them Develop their non-verbal and paraverbal communication skills Use the STAR method to speak on the spot Listen actively and effectively Ask good questions Use appreciative inquiry as a communication tool Adeptly converse and network with others Identify and mitigate precipitating factors Establish common ground with others Use “I” messages Outline The Big Picture What is Communication? How Do We Communicate? Other Factors in Communication Understanding Communication Barriers An Overview of Common Barriers Language Barriers Cultural Barriers Differences in Time and Place Paraverbal Communication Skills The Power of Pitch The Truth about Tone The Strength of Speed Non-Verbal Communication Understanding the Mehrabian Study All About Body Language Interpreting Gestures Speaking Like a STAR S = Situation T = Task A = Action R = Result Listening Skills Seven Ways to Listen Better Today Understanding Active Listening Sending Good Signals to Others Asking Good Questions Open Questions Closed Question Probing Questions Appreciative Inquiry The Purpose of AI The Four Stages Examples and Case Studies Mastering the Art of Conversation Level One: Discussing General Topics Level Two: Sharing Ideas and Perspectives Level Three: Sharing Personal Experiences Advanced Communication Skills Understanding Precipitating Factors Establishing Common Ground Using “I” Messages
- [Course 0042: Time Management](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1020362): Those able to successfully implement time management strategies are able to control their workload rather than spend each day in a frenzy of activity reacting to crisis after crisis - stress declines and personal productivity soars! This course will cover strategies to help participants learn these crucial strategies. Participants will be provided with skills that include personal motivation, delegation skills, organization tools, and crisis management. Objectives Plan and prioritize each day’s activities in a more efficient, productive manner Overcome procrastination quickly and easily Handle crises effectively and quickly Organize your workspace and workflow to make better use of time Delegate more efficiently Use rituals to make your life run smoother Plan meetings more appropriately and effectively Outline Discovering Your Productivity Rhythm Know Your Energy Work-Life Balance Taking Regular Breaks The Multitasking Myth Time Batching Managing Time with Goals SMART Goals Visualizing Your Goals The 4 P’s Creating Your Productivity Journal Maximizing the Power of Your Productivity Journal Prioritizing Your Time The 80/20 Rule The Urgent/Important Matrix Being Assertive Chunk, Block and Tackle Ready, Fire, Aim! Tackling Procrastination Why We Procrastinate Overcoming Procrastination Eat That Frog! S.T.I.N.G Dealing with Workplace Distractions Organizing Your Workspace De-Clutter Managing Workflow Organizing Office Supplies Dealing With Email Using Calendars Delegating Made Easy When to Delegate To Whom Should You Delegate? How Should You Delegate? Keeping Control The Importance of Full Acceptance Setting a Ritual What is a Ritual? Morning Rituals Nightly Rituals Example Rituals Using Rituals to Maximize Time Meeting Management Deciding if a Meeting is Necessary Using the PAT Approach Building the Agenda Keeping Things on Track Making Sure the Meeting Was Worthwhile Dealing with Time Barriers Unexpectedly Long Tasks When Others are Inefficient Life Events Fear of Failure The Power of Positive Thinking The Benefits of Good Time Management Improved Quality of Work Greater Confidence Reduced Stress Increased Career Prospects Team Collaboration
- [Course 0043: Social Intelligence](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1020369): Social Intelligence is about understanding your environment and having a positive influence. Participants will become more confident in their social situations by learning how to express and interrupt social cues. They will create positive connections and increase their influence during social situations. Improving social skills through active listening, understanding body language, and being more empathic will give participants the advantage in their interactions. Objectives Be aware of our own behaviors Learn to be empathetic with others Know tools for active listening Effectively communicate interpersonally Recognize various social cues Determine appropriate conversation topics Know various forms of body language Outline Increase Your Self Awareness Remove or Limit Self-Deception Ask For Feedback Be Open to Change Reflect On Your Actions The Keys to Empathy Listening and Paying Attention Don’t Judge Shift Your View Don’t Show Fake Emotions Active Listening Attunement Don’t Jump to Conclusions Shift Your Focus Don’t Discount Feelings Insight on Behavior Perception Facts vs. Emotions Online Communication Listen and Watch More Communication Give Respect and Trust Be Consistent Always Keep Your Cool Observing Body Language Social Cues Recognize Social Situations The Eyes Have It Non-Verbal Cues Verbal Cues Spectrum of Cues Review and Reflect Being Adaptable and Flexible Personal Space Conversation Skills Current Events Conversation Topics Cues to Watch For Give People Your Attention Body Language Be Aware of Your Movements It’s Not What You Say – It’s How You Say It Open vs. Closed Body Language Communicate with Power Building Rapport Take the High Road Forget About Yourself Remembering People Ask Good Questions
- [Course 0044: NFPA 70E Arc Flash](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1020377): Originally developed at OSHA's request, NFPA 70E responds to the latest information about the effects of arc flash, arc blast, and direct current (dc) hazards, and recent developments in electrical design and Personal Protective Equipment (PPE). The NFPA 70E helps you assess electrical risks on the job, making users more aware of the potential for devastating loss. Every three years, NFPA 70E is updated. In recent years, the standard has become increasingly stringent in response to the increased understanding of electrical accidents in industrial plants and facilities. Because of the severe and often devastating consequences of arc flash incidents—which claim one life every workday—NFPA, along with OSHA, is mandating and enforcing safer electrical work practices. Industrial facilities and plants are often challenged when it comes to making electrical safety policy changes in order to keep up with the new requirements. However, making every effort to comply is essential to avoiding costly fines, as well as protecting a facility’s equipment and its greatest asset: its employees. This four-hour course will help with efficiently and cost-effectively evaluating, updating and maintaining electrical safety programs to ensure compliance and a safe work environment for employees. Definitions What is Arc Flash? How to be Compliant Electrical Safe Work Practices Lockout/Tagout Shock and Arc Flash Assessment Personal Protective Equipment Electrical Safety Subpart S including the new Arc Flash requirements
- [Course 0045: OSHA 10-Hour General Industry](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1020384): IF YOUR EMPLOYER IS PAYING OR REIMBURSING, THEN PLEASE CLICK HERE TO REGISTER. Invoicing is an option. Just send an email to communityed@coastalpines.edu . The 10-hour training program is primarily intended for entry level workers. Training is intended to cover an overview of the hazards a worker may encounter on a job site and emphasizes hazard identification, avoidance, control and prevention. Mandatory Topics (6 Hours) Introduction to OSHA Walking and Working Surfaces, Including Fall Protection Exit Routes, Emergency Action Plans, Fire Prevention Plans, and Fire Protection Electrical Personal Protective Equipment (PPE) Hazard Communication Electives (2 Hours - at least two topics and lasting at least 1/2-hour each) Hazardous Materials Materials Handling Machine Guarding Introduction to Industrial Hygiene Bloodborne Pathogens Ergonomics Safety and Health Programs Fall Protection Optional (2 Hours) Teach other general industry hazards or policies and/or expand on the mandatory or elective topics. The minimum length of any topic is 1/2-hour.
- [Course 0046: Trust Building & Resilience Development](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1020391): Ensuring relationships that are built on trust, and having the tools to be resilient are crucial in creating a workplace that is safe and a solid place for all to work. This workshop will introduce you to your company’s responsibility with regard to promoting honesty, as well as how to deal with the inevitable changes that come along with building a stronger business. Objectives Gain the trust of employees by empowering them. Promote transparent communication. Keep the promises you make. Identify different personality types and how to work with them. Respect all those you work with. Keep stress at bay. Overcome adversities. Accept and manage change. Stay motivated. Outline Empower Staff Set Expectations Accept Input Delegate Supply Resources Transparent Communication Verbal Non-Verbal Honest Feedback No Gossip Keep Promises Be Organized Stay Motivated Don’t Overcommit and Under Deliver Keep Track Respect Position Opinion Time Strengths/Weaknesses Develop Positive Relationships Get-to-Know Colleagues Manage Boundaries Collaborate with Others Show Appreciation Personality Types The Leader The Analytical The Amiable The Expressive Change: Acceptance and Management Change is Constant Dealing with Evolution The Other Side Integrate the Change Overcoming Adversities Recognize Mistakes Fix Mistakes Evaluate Your Improvements Avoid Same Mistakes in Future Stress Management Exercise Balanced Diet Sleep Work Under Pressure Stay Motivated Keep End Goal in Mind Be Optimistic Like-Minded People Reward Yourself
- [Course 0048: Customer Service](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1020405): Each and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their paychecks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers. This course will look at all types of customers and how we can serve them better and improve ourselves in the process. Participants will be provided a strong skill-set including in-person and over the phone techniques, dealing with difficult customers, and generating return business. Objectives: State what customer service means in relation to all your customers, both internal and external Recognize how your attitude affects customer service Identify your customers’ needs Use outstanding customer service to generate return business Build good will through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal with difficult customers Outline: Who We Are and What We Do   Who Are Customers?   What Is Customer Service?     Who Are Customer Service Providers?   Establishing Your Attitude     Appearance Counts!     The Power of a Smile     Staying Energized     Staying Positive   Identifying and Addressing Customer Needs     Understanding the Customer’s Situation   Staying Outside the Box     Meeting Basic Needs     Going the Extra Mile     Generating Return Business     Following Up   Addressing Complaints   Turning Difficult Customers Around   In-Person Customer Service   Dealing with At-Your-Desk Requests   The Advantages and Disadvantages of In-Person Customer Service     Using Body Language to Your Advantage   Giving Customer Service over the Phone   The Advantages and Disadvantages of Telephone Communication   Telephone Etiquette     Tips and Tricks     Ten Tips   Providing Electronic Customer Service     The Advantages and Disadvantages of Electronic Communication   Understanding Netiquette   Tips and Tricks   Eliminate Electronic Ping Pong   Recovering Difficult Customers   De-Escalating Anger   Establishing Common Ground   Setting Your Limits   Managing Your Own Emotions   Understanding When to Escalate     Dealing with Vulgarity     Coping with Insults     Dealing with Legal and Physical Threats   Ten Things You Can Do to WOW Customers Every Time     Ten Tips
- [Course 0049: Emotional Intelligence](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1020413): Emotional intelligence describes the ability to understand one's own feelings, and that of groups, and how these emotions can influence motivation and behavior. What does the phrase “emotional intelligence in the workplace” encompass? There are five main areas of focus that are included in most studies: Self-awareness – of emotions and self-worth, and confidence in one’s abilities. Self-regulation – of emotions, standards of honesty, and adaptability. Motivation – drive to achieve goals, commitment, and initiative. Empathy – high sense of diversity, compassion, and is driven to assist others. Social Skills – skills in conflict management, communication, and leadership. Objectives Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy. Understand, use and manage your emotions. Verbally communicate with others. Successfully communicate with others in a non-verbal manner. Identify the benefits of emotional intelligence. Relate emotional intelligence to the workplace. Balance optimism and pessimism. Effectively impact others. Outline Introduction to Emotional Intelligence Definition History Who Needs It? Goals Benefits Reducing Anxiety and Stress Conflict Resolution Relationship Management Overcoming Obstacles at Work Social Skills Building Rapport Nonverbal Communication Emotional Awareness Empathetic Accuracy Reducing Anxiety and Stress Mindfulness Changing Thoughts Changing Actions Long Term Relaxation Techniques Conflict Resolution Working as a Team Ability to Change Reverence Big Picture Relationship Management Effective Communication Bringing Out the Best Motivating Influencing Overcoming Obstacles at Work Recognizing Failure Admitting Failure Learning from Failure Implementing Changes Building Rapport Observing Asking Questions Listening Finding Common Ground Nonverbal Communication Facial Expressions Body Language Giving Full Attention Space Emotional Awareness and Empathetic Accuracy Why is it Important? Cognitive Emotional Compassionate
- [Course 0050: Workplace Relations](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1020420): Working with different personalities, opinions, backgrounds, and values is a challenge in any environment. It is an inevitable fact that when people are working together personalities can and will clash. This course is about creating and maintaining better relationships. It is about communicating and working with peers and colleagues in a way that is mutually beneficial. Objectives Understand the purpose and benefits of workplace relations. Setting boundaries and ground rules for new employees. Learn to interact and influence among colleagues. Learn how to manage various personality types in the office. Determine how to gain support and effectively network. Recognize how you are a part of a group and how you function. Outline New Hires Company Core Values Building Relationships Encourage Respect Setting Ground Rules It’s About Interacting and Influence Dealing with Different Personalities Build a Culture of Collaboration Be Nice to Everyone (Not Just Those Who Can Help You) Be a Team Player Dealing with Rumors, Gossip, and Half - Truths Its Effects on Morale Reinforce the Truth with Facts Deal With it Swiftly Do Not Participate Office Personalities Complainer Gossiper Bully Negative Ned / Nancy Information Keeper Know-It-All The Apple - Polisher Nosey Neighbor Getting Support for Your Projects Gain Trust Through Honesty Be Assertive Blow Your Own Horn Make Allies Conflict Resolution The Importance of Forgiveness Neutralizing Emotions The Benefits of a Resolution The Agreement Frame Ethics Benefits of an Ethical Environment Lead by Example Ensuring Ethical Behavior Addressing Unethical Behavior You Are Not an Island Never Burn a Bridge Take the High Road Trust is a Two-Way Street Don’t Hide in Your Office Social Events Outside of Work How to Decline Politely Rules When Attending Meeting New People Conversation Dos and Don’ts
- [Course 0051: Leadership & Influence](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1020431): They say that leaders are born, not made. While it is true that some people are born leaders, some leaders are born in the midst of adversity. Objectives Define “leadership” Explain the Great Man Theory Explain the Trait Theory Understand Transformational Leadership Understand the people you lead and how to adapt your leadership styles Explain leading by Directing Explain leading by Participating Explain leading by Delegating Kouzes and Posner Conduct a personal inventory Create an action plan Establish personal goals Outline The Evolution of Leadership Defining Leadership Characteristics of a Leader Leadership Principles A Brief History of Leadership Three Theories of Leadership Situational Leadership Situational Leadership: Telling Situational Leadership: Selling Situational Leadership: Participating Situational Leadership: Delegating A Personal Inventory An Introduction to Kouzes and Posner A Personal Inventory Creating an Action Plan Modeling the Way Determining Your Way Being an Inspirational Role Model Influencing Others’ Perspectives Inspiring a Shared Vision Choosing Your Vision Communicating Your Vision Identifying the Benefit for Others Challenging the Process Think Outside the Box Developing Your Inner Innovator Seeing Room for Improvement Lobbying for Change Enabling Others to Act Encouraging Growth in Others Creating Mutual Respect The Importance of Trust Encouraging the Heart Sharing Rewards Celebrating Accomplishments Making Celebration Part of Your Culture Basic Influencing Skills The Art of Persuasion The Principles of Influence Creating an Impact Setting Goals Setting SMART Goals Creating a Long-Term Plan Creating a Support System
- [Course 0052: Supervising Others](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1020438): This course will help current, new, and future supervisors, managers, and leaders become more efficient and proficient with information on delegating, managing time, setting goals and expectations, providing feedback, resolving conflict, and administering discipline. Objectives Define requirements for particular tasks Set expectations for your staff Set SMART goals for yourself Help your staff set SMART goals Assign work and delegate appropriately Provide effective, appropriate feedback to your staff Manage your time more efficiently Help your team resolve conflicts Understand how to manage effectively in particular situations Understand what a new supervisor needs to do to get started on the right path Outline Setting Expectations Defining the Requirements Identifying Opportunities for Improvement and Growth Setting Verbal Expectations Putting Expectations in Writing Setting Goals Understanding Cascading Goals The SMART Way The Three P’s Helping Others Set Goals Assigning Work General Principles The Dictatorial Approach The Apple-Picking Approach The Collaborative Approach Degrees of Delegation Level One: Complete Supervision Level Two: Partial Supervision Level Three: Complete Independence Implementing Delegation Deciding to Delegate To Whom Should You Delegate? Providing Instructions Monitoring the Results Troubleshooting Delegation Providing Feedback Characteristics of Good Feedback Feedback Delivery Tools Informal Feedback Formal Feedback Managing Your Time The 80/20 Rule Prioritizing with the Urgent-Important Matrix Using a Productivity Journal Using Routines and Rituals to Simplify Your Workday Resolving Conflict Using a Conflict Resolution Process Maintaining Fairness Seeking Help from Within the Team Seeking Help from Outside the Team Tips for Special Situations What to Do If You’ve Been Promoted from within the Team What To Do If You’re Leading a Brand New Team What to Do if You’re Taking on an Established Team A Survival Guide for the New Supervisor Ask the Right Questions of the Right People Go to Gemba Keep Learning!
- [Course 0053: Leadership Core Values](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1020448): Becoming a more likable boss can sometimes be a difficult process to describe. Sometimes it can be as simple as one characteristic that facilitates great communication and great employee relationships. It can simply be that special way that you show confidence in your team. Learn how to further develop your leadership skills and improve yourself by managing and observing the way that people interact. Objectives Understand how to develop leadership qualities Know how to delegate effectively Choose inspirational and engaging tasks for yourself and others Use wisdom and understanding to lead others Identify the roles of your team Learn how to trust others and earn their trust. Outline Is it Better to be Loved or Feared? The Case for Fear The Case for Love The Case against Either The Middle Ground 23 Leadership as Service Top-down Hierarchies A Lateral Perspective Know Your Employees Genuine Empathy and the Power to Lead Leadership by Design Begin with the End in Mind Setting Goals Determining Values A Mission Statement Understanding Motivation Dramatism The Pentad Guilt and Redemption Identification Constructive Criticism What are Your Intentions? A Positive Vision of Success Feedback Sandwich Following up (versus Badgering) The Importance of Tone Lighting a Fire Calming a Storm Adult versus Parent Changing the Script Trusting Your Team Dangers of Micromanaging Delegation and Anxiety Aces in Their Places Celebrating Success Earning the Trust of Your Team Honesty Reliability Availability Openness Building and Reinforcing Your Team Identifying Team Strengths and Weaknesses Identify Team Roles Design Exercises with Specific Goals What to Avoid You are the Boss of You What Kind of Person Would You Follow? Self-Awareness Self-Improvement Keeping Your Balance
- [Course 0054: Communication Strategies](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1020455): This course will help participants understand the different methods of communication and how to make the most of each of them.  Objectives Understand what communication is Identify ways that communication can happen Identify barriers to communication and how to overcome them Develop their non-verbal and paraverbal communication skills Use the STAR method to speak on the spot Listen actively and effectively Ask good questions Use appreciative inquiry as a communication tool Adeptly converse and network with others Identify and mitigate precipitating factors Establish common ground with others Use “I” messages Outline The Big Picture What is Communication? How Do We Communicate? Other Factors in Communication Understanding Communication Barriers An Overview of Common Barriers Language Barriers Cultural Barriers Differences in Time and Place Paraverbal Communication Skills The Power of Pitch The Truth about Tone The Strength of Speed Non-Verbal Communication Understanding the Mehrabian Study All About Body Language Interpreting Gestures Speaking Like a STAR S = Situation T = Task A = Action R = Result Listening Skills Seven Ways to Listen Better Today Understanding Active Listening Sending Good Signals to Others Asking Good Questions Open Questions Closed Question Probing Questions Appreciative Inquiry The Purpose of AI The Four Stages Examples and Case Studies Mastering the Art of Conversation Level One: Discussing General Topics Level Two: Sharing Ideas and Perspectives Level Three: Sharing Personal Experiences Advanced Communication Skills Understanding Precipitating Factors Establishing Common Ground Using “I” Messages
- [Course 0055: Aviation Ground School: Private Pilot](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1020462): Have you always wanted to learn to fly? Does the thought of flying your own airplane excite you? Do you want to have a career in aviation? This course helps prepare students for the FAA Private Pilot Written Exam and comprises aerodynamics, weather, navigation, instruments, preflight planning, regulations, radio communications, and procedures necessary to become a safe private pilot. All reference materials are included and will be provided during classes. Students are strongly encouraged to attend all of the classes but if any classes are missed, then it is the responsibility of the student to self-study the information that is provided in their reference materials. About one-third of the way through classes, there will be a review with Q&A. About two-thirds of the way through classes, there will be another review with Q&A. The final class concludes with an exam. Those who pass the exam will be presented with their endorsement that is required prior to taking the FAA Private Pilot Written Exam. Requirements 16+ years old to fly solo 17+ years old to qualify for your private pilot certificate Read, speak, write, and understand English Perform basic math: adding, subtracting, multiplying, and dividing
- [Course 0060: Certified Clinical Medical Assistant (Ed2Go Programs)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1022348): CLICK HERE TO REGISTER Clinical medical assistants are skilled multitaskers who help maximize the healthcare team's productivity. Medical assistants enable a healthcare facility to operate more efficiently, which increases revenue and provides a positive experience for patients. For physicians, clinical medical assistants help manage the increasing complexities of practice management and patient care. According to the U.S. Bureau of Labor Statistics, the job market for medical assistants will grow 16% through 2031, which is much faster than the average job. In this online medical assistant certification course, you will learn a broad range of skills that make medical assistants versatile and valuable, including medical terminology, medical law and ethics, HIPAA rules, scheduling systems, and the importance of certified clinical medical assistants as healthcare team members. You will also be prepared to perform duties from the front office to the back office. These duties include measuring vital signs, assisting with exams, performing laboratory testing, maintaining equipment and supplies, administering injections, obtaining blood specimens, scheduling appointments, registering patients, and answering and returning phone calls. You will also learn medical terms and their application as part of your medical assistant training. You will start by learning the origins of medical words and how to recognize prefixes and suffixes used in medical terminology. Then you will learn about the body as a whole and how to differentiate cells, tissues, organs, systems, and cavities. Next, you will learn to define and describe the function of each system of the human body. This knowledge will help you take the next step in your medical career or education. The online medical assistant certification course also includes the opportunity to become CPR certified and participate in an unpaid clinical experience. Because employers recognize that certified medical assistants deliver greater value, completing the course will help you to be well-prepared to find your place in this rewarding healthcare career. You will also be able to sit for the Certified Clinical Medical Assistant (CCMA) exam through the National Healthcareer Association (NHA). This CCMA certification course includes a voucher covering the certification exam fee. However, please research your state's requirements by visiting your state's medical board site before enrolling to ensure this course is the right fit for you.  Students intending to work in Washington state may be required to provide or request an official transcript from the school they are enrolled with to qualify for employment as a Medical Assistant – Certified. The course also includes an opportunity to participate in a clinical experience. What you will learn You will learn the necessary skills to function as a vital member of the healthcare team in an ambulatory setting The course will emphasize ethical behavior, therapeutic communication, protecting the privacy of patient information, the importance of a first impression, maintaining a safe office environment, medical terminology, and clinical procedures. Identify the professional traits that a medical assistant must possess Discuss the various administrative and clinical job duties of a medical assistant Recognize the importance of professional certification How you will benefit Summarize the HIPAA Privacy Rule and HIPAA Security Rule Demonstrate basic medical terminology knowledge Discuss government and private insurance Identify the functions of the major body systems Demonstrate how to write a chief complaint and obtain a patient history Discuss the importance of medical and surgical asepsis Explain the information contained in different types of medical records. Identify the three methods used to perform venipuncture Professionalism represents the types of behavior that demonstrate your moral, ethical, and respectful attributes when interacting with patients and coworkers The medical assistant has a critical role in the ambulatory care setting, performing both administrative and clinical tasks under the direction of the provider An increasing number of employers now require that their medical assistants be certified. Certification shows that the medical assistant has met certain educational requirements and has committed to continuing their education going forward Syllabus Medical Terminology Introduction to Medical Terminology The Musculoskeletal System The Cardiovascular System The Lymphatic and Immune Systems The Respiratory System The Digestive System The Urinary System The Nervous System The Special Senses The Eyes and Ears The Integumentary System The Endocrine System The Reproductive System Diagnostic Procedures, Nuclear Medicine, Pharmacology Certified Clinical Medical Assistant Medical Assisting Foundations Professional Behavior Legal and Ethical Issues The Art of Communicating Telecommunications, Telephone Professionalism, and Telephone Techniques Written Communications Medical Office Environment Patient Scheduling Managing Medical Records Introduction to Health Insurance Medical Coding: An Overview Patient Accounts Insurance Claims, Patient Billing, and Collections Daily Financial Practices Managing the Office Pharmacology Pathophysiology Infection Control and Medical Asepsis The Chief Complaint and Patient History Body Measurements and Vital Signs Preparing for Examinations The Complete Physical Examination (CPE) Specialty Examinations and Procedures The Physician's Office Laboratory (POL) Specimen Collection and Processing Introduction to Phlebotomy Diagnostic Testing Minor Office Surgeries Medication Dosage Calculations Administering Medications Emergencies in the Medical Office First Aid Procedures and Mental Health Issues Rehabilitation Nutrition and Special Diets Certification Preparing for Your Career
- [Course 0061: Certified Medical Administrative Assistant with Medical Billing and Coding (Ed2Go Programs)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1022405): CLICK HERE TO REGISTER Did you know that according to the U.S. Bureau of Labor Statistics, the job market for medical assistants will grow at a rate of 16% through 2031, which is much faster than the average job? This online medical administrative assistant certification course will teach you how administrative medical assistants with medical billing and coding knowledge are versatile and valuable healthcare team members who handle a broad range of duties. You will also be prepared for national certification exams. Administrative medical assistants are skilled multitaskers who direct the flow of patients through an office. Effective patient flow allows the practice to operate efficiently, increase revenue, and provide a positive experience for the patient. Their duties include maintaining the reception area, welcoming patients and visitors, scheduling appointments, gathering demographic information, verifying insurance eligibility, obtaining prior authorizations, collecting copayments, and communicating via the phone and patient portal. This online medical assistant course will prepare you for positions working alongside medical providers performing these administrative duties. The course also includes an opportunity to participate in clinical experience. Medical billers and coders are also in high demand—making online medical billing and coding certification programs a worthwhile investment. In addition to providing the knowledge and skills you will need to become a Certified Medical Administrative Assistant (CMAA), the online medical billing and coding program component also offers valuable training in legal, ethical, and regulatory concepts central to this field, including HIPAA compliance, official coding guidelines, and third-party payer requirements. You will understand all phases of the revenue cycle—from patient registration through medical coding, claims submission, reimbursement, and collections. You will also learn medical terminology as you study word parts and the structures and functions of the human body. Also presented are the disorders and medical procedures common to each body system, including musculoskeletal, cardiovascular, respiratory, digestive, nervous, endocrine, integumentary, genitourinary, lymphatic, and immune. Upon completing this course, you should be well prepared to find your place in this rewarding healthcare career. You will be prepared for the CMAA national certification exam offered by the National Healthcareer Association (NHA) and receive a voucher that covers the exam fee. You will also be able to choose a voucher for the professional certification that best aligns with your interests and career goals related to medical billing and coding. These exam vouchers include: Certified Professional Coder (CPC) exam offered by the American Academy of Professional Coders (AAPC) Certified Coding Associate (CCA) exam offered by the American Health Information Management Association (AHIMA) Certified Billing and Coding Specialist (CBCS) exam offered by the National Healthcareer Association (NHA) Certification exams offered by AAPC and NHA are only available online to candidates located in the US. AHIMA only offers in-person exams in both the US and Globally. What you will learn Medical Billing and Coding Medical coding terminology required for medical coding, including the structures and functions of the human body The disorders and medical procedures common to each body system Legal, ethical, and regulatory concepts central to the field, including HIPAA compliance and third-party guidelines for filing insurance claims The main coding manuals: ICD-10-CM, ICD-10-PCS, CPT, and HCPCS Level II How to code diagnoses, services, and procedures for all systems of the body The fundamentals of medical billing & coding and medical terminology Word parts and the structures and functions of the human body What is required to succeed as a Medical Administrative Assistant Multitasking as it relates to scheduling appointments, processing insurance requests, maintaining records, and corresponding with patients The best financial practices for a medical center The fundamentals of medical terminology and ethical best practices The basics of working with medical documents, medical billing, and coding processes Identify the professional traits that a medical assistant must possess Discuss the various administrative job duties of a medical assistant Recognize the importance of professional certification How you will benefit Jump-start your career in the medical field Get hands-on, practical experience in medical billing and coding Learn how to effectively communicate with prospective patients and fellow professionals in the medical industry Understand how to create positive, efficient experiences for patients to make them more comfortable You will be awarded a certificate of completion and will be prepared to sit for the professional certification that best aligns with your interest and career goals You will also be able to choose a voucher for the professional certification to enroll for the exam You'll also receive access to the study materials that align with the exam option you choose Certified Professional Coder (CPC) exam offered by the American Academy of Professional Coders (AAPC) Certified Coding Associate (CCA) exam offered by the American Health Information Management Association (AHIMA) Certified Billing and Coding Specialist (CBCS) exam offered by the National Healthcareer Association (NHA) Professionalism represents the types of behavior that demonstrates your moral, ethical, and respectful attributes when interacting with patients and coworkers The medical assistant has a critical role in the ambulatory care setting, performing administrative tasks under the direction of the provider An increasing number of employers now require that their medical assistants be certified, showing they have met certain educational requirements and are committed to continuing their education moving forward Syllabus Medical Terminology Introduction to Medical Terminology The Musculoskeletal System The Cardiovascular System The Lymphatic and Immune Systems The Respiratory System The Digestive System The Urinary System The Nervous System The Special Senses The Eyes and Ears The Integumentary System The Endocrine System The Reproductive System Diagnostic Procedures, Nuclear Medicine, Pharmacology Certified Medical Administrative Assistant Medical Assisting Foundations Professional Behavior Legal and Ethical Issues The Art of Communicating Telecommunications, Telephone Professionalism, and Telephone Techniques Written Communications Medical Office Environment Patient Scheduling Managing Medical Records Introduction to Health Insurance Medical Coding: An Overview Patient Accounts Insurance Claims, Patient Billing, and Collections Daily Financial Practices Managing the Office Pharmacology Certification Preparing for Your Career Medical Billing and Coding Introduction to Medical Billing and Coding Career Opportunities Personal and Technical Qualifications Employment Settings Telecommunications Professional Certifications Introduction to Health Insurance Health Insurance Terminology Commercial and Government Payers Healthcare Documentation Electronic Health Record Managed Healthcare Types of Reimbursement Managed Care Providers Managed Care Models Consumer-Directed Health Plans Revenue Cycle Management Phases of Revenue Cycle Management Encounter Form, Chargemaster Insurance Claim Cycle New Patient Registration Collection Practices Legal Aspects of Health Insurance and Reimbursement Laws Affecting Healthcare Protected Health Information Health Insurance Portability and Accountability Act (HIPAA) Fraud and Abuse in Medical Billing and Coding Release of Information ICD-10-CM Coding Overview of ICD-10-CM Key Features Organization of the Codebook Index to Diseases and Injuries Tabular List of Diseases and Injuries Coding Conventions Official Guidelines CPT Coding Overview of Healthcare Common Procedure Coding System (HCPCS) Category I, Category II, and Category III Codes Organization of the Codebook Main CPT Sections Evaluation and Management Anesthesia Surgery Radiology Pathology and Laboratory Medicine Code Modifiers HCPCS Level II Coding Overview of HCPCS Level II Organization of the Codebook Durable Medical Equipment ICD-10-PCS Coding Overview of ICD-10-PCS Code Structure Definitions Index Code Tables Coding Steps Pharmacology for Coders Pharmacodynamics and Pharmacokinetics Routes of Administration Drug Classifications Prescription Drugs and Over-the-Counter Drugs Controlled Substances Medication Lists and the Electronic Health Record MIDTERM Clinical Documentation Improvement (CDI) Deficiencies in Documentation Medical Necessity Auditing Coding From Patient Documentation Insurance Claims National Uniform Claim Committee CMS-1500 Claim Form Patient and Insured Information Physician or Supplier Information UB-04 Claim Form Commercial Insurance Individual/Group Health Insurance, Automobile, Disability, Liability, Workers' Compensation Completing Commercial Health Insurance Claims Blue Cross Blue Shield History of BCBS Types of BCBS Plans Participating/Nonparticipating Providers BCBS Billing and Payment Guidelines Medicare Medicare Eligibility Medicare Part A, B, C, and D National Coverage Determinations/Local Coverage Determinations Participating/Nonparticipating Providers Physician Fee Schedule Medicare Billing and Payment Guidelines/NCCI Medicaid, CHIP, TRICARE, Workers' Compensation Medicaid Children's Health Insurance Program (CHIP) TRICARE Workers' Compensation Certification Selecting the Right Certification Study Strategies for the Certification Exam Prior to the Exam Morning of the Exam During the Exam How to Find a Job in Medical Billing and Coding Formulating Your Career Goals What Employers Want Showcasing Your Skills Resume Tips Cover Letter Tips Interview Questions FINAL
- [Course 0062: Digital Court Reporter (Ed2Go Programs)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1022461): CLICK HERE TO REGISTER Our Digital Court Reporter course prepares you to enter the high-demand field of court reporting. Currently, the industry is experiencing a severe shortage of court reporters, with a need for an additional 10,000 nationwide. This well-established shortage presents a substantial opportunity for those seeking a rewarding career with a secure future. Digital reporters can work in the freelance market for a court reporting agency or as full-time government employees at a courthouse. This court reporter certification course thoroughly prepares you for the national certification exams offered by AAERT's (American Association of Electronic Reporters and Transcribers). Upon completion, you will be well-prepared to succeed in both the Certified Electronic Reporter (CER) and Certified Deposition Reporter (CDR) exams. The AAERT certification is the leading certification for courts and businesses throughout the United States and is required by various court systems and agencies for employment. Start your new career as a successful digital court reporter by learning all about proceedings, hardware and software needed to perform your responsibilities, legal system fundamentals, and essential industry terminology. What you will learn Digital court reporting procedure for all types of proceedings, such as depositions, hearings, trials, and more Digital reporting hardware and software, including practice using digital recording software Fundamentals of the United States legal system Professionalism, ethics, and confidentiality best practices Essential legal, medical, and industry terminology How you will benefit Develop the in-demand skills you need to become a successful digital reporter who can work in person in the field or at home Successfully prepare to sit for and pass the AAERT's (American Association of Electronic Reporters and Transcribers) Certified Electronic Reporter (CER) exam The AAERT certification will help improve your marketability when applying for work at freelance agencies or court systems, some of which require the certification by law or because of government contracts Syllabus The Legal System Court System Laws Life Cycle of a Case Proceedings Terminology Historic Terminology Legal Terminology Medical Terminology Business Terminology Hardware Sound Audio Equipment Additional Equipment Your Software and Annotations Software Annotations Annotation Practice On the Job and On the Record Before the Proceeding During the Proceeding After the Proceeding Working with a Legal Videographer Court Work and Large Proceedings Intro to Courtroom Proceedings Types of Court Proceedings Court Annotations Large Proceedings Professionalism in the Legal System Professionalism and Decorum Ethics Maintain Confidentiality Course Wrap up The Transcript AAERT Certification Information Final Test
- [Course 0063: Luscious, Low-Fat, Lightning-Quick Meals (Ed2Go Courses)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1022573): CLICK HERE TO REGISTER Have you ever wished you had a personal chef preparing luscious, low-fat meals for you? This course is the next best thing! You'll learn how to reduce fat in recipes without sacrificing flavor or texture. Explore how to use flavor profiling to expand your culinary horizons. Learn how to prepare casseroles, crock-pot dishes, vegan dishes, oven-fried foods, meat-based meals, and many other entrees that are both nutritious and delicious! You will discover tips for grocery shopping, menu planning, food preparation, and quicker cooking. You will have the chance to try out over 50 exciting and easy lowered-fat recipes. Syllabus Lesson 1 - The Functions of Fat Lesson 2 - 'Tis the Seasoning Lesson 3 - Talking Sauce Lesson 4 - Using Add-In Ingredients Lesson 5 - Making Meals With Meat and Poultry Lesson 6 - Making Meals With Fish and Shellfish Lesson 7 - Marvelous Meatless Meals Lesson 8 - Thinking Like a Dietitian in the Kitchen Lesson 9 - Casseroles, Slow Cooker Cookery, and Oven-Fried Foods Lesson 10 - Cupboard and Freezer Meals Lesson 11 - Surviving Summer Cooking Lesson 12 - Putting It All Together
- [Course 0064: more NEW FAKE COURSE TITLE](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1026177): UPDATED This leadership training program was developed with input from several local employers. The program comprises a highly interactive series of seven topics that are delivered live online (virtually) at 3-5pm on Wednesdays. It is best to participate using a desktop computer with camera, microphone, and  MS Teams  installed. Connecting to MS Teams  by other means may not provide all of the available features. Social Intelligence Increase Your Self Awareness Remove or Limit Self-Deception Ask For Feedback Be Open to Change Reflect On Your Actions The Keys to Empathy Listening and Paying Attention Don’t Judge Shift Your View Don’t Show Fake Emotions Active Listening Attunement Don’t Jump to Conclusions Shift Your Focus Don’t Discount Feelings Insight on Behavior Perception Facts vs. Emotions Online Communication Listen and Watch More Communication Give Respect and Trust Be Consistent Always Keep Your Cool Observing Body Language Social Cues Recognize Social Situations The Eyes Have It Non-Verbal Cues Verbal Cues Spectrum of Cues Review and Reflect Being Adaptable and Flexible Personal Space Conversation Skills Current Events Conversation Topics Cues to Watch For Give People Your Attention Body Language Be Aware of Your Movements It’s Not What You Say – It’s How You Say It Open vs. Closed Body Language Communicate with Power Building Rapport Take the High Road Forget About Yourself Remembering People Ask Good Questions Supervising Others Setting Expectations Defining the Requirements Identifying Opportunities for Improvement and Growth Setting Verbal Expectations Putting Expectations in Writing Setting Goals Understanding Cascading Goals The SMART Way The Three P’s Helping Others Set Goals Assigning Work General Principles The Dictatorial Approach The Apple-Picking Approach The Collaborative Approach Degrees of Delegation Level One: Complete Supervision Level Two: Partial Supervision Level Three: Complete Independence Implementing Delegation Deciding to Delegate To Whom Should You Delegate? Providing Instructions Monitoring the Results Troubleshooting Delegation Providing Feedback Characteristics of Good Feedback Feedback Delivery Tools Informal Feedback Formal Feedback Managing Your Time The 80/20 Rule Prioritizing with the Urgent-Important Matrix Using a Productivity Journal Using Routines and Rituals to Simplify Your Workday Resolving Conflict Using a Conflict Resolution Process Maintaining Fairness Seeking Help from Within the Team Seeking Help from Outside the Team Tips for Special Situations What to Do If You’ve Been Promoted from within the Team What To Do If You’re Leading a Brand New Team What to Do if You’re Taking on an Established Team A Survival Guide for the New Supervisor Ask the Right Questions of the Right People Go to Gemba Keep Learning! Leadership Core Values Is it Better to be Loved or Feared? The Case for Fear The Case for Love The Case against Either The Middle Ground 23 Leadership as Service Top-down Hierarchies A Lateral Perspective Know Your Employees Genuine Empathy and the Power to Lead Leadership by Design Begin with the End in Mind Setting Goals Determining Values A Mission Statement Understanding Motivation Dramatism The Pentad Guilt and Redemption Identification Constructive Criticism What are Your Intentions? A Positive Vision of Success Feedback Sandwich Following up (versus Badgering) The Importance of Tone Lighting a Fire Calming a Storm Adult versus Parent Changing the Script Trusting Your Team Dangers of Micromanaging Delegation and Anxiety Aces in Their Places Celebrating Success Earning the Trust of Your Team Honesty Reliability Availability Openness Building and Reinforcing Your Team Identifying Team Strengths and Weaknesses Identify Team Roles Design Exercises with Specific Goals What to Avoid You are the Boss of You What Kind of Person Would You Follow? Self-Awareness Self-Improvement Keeping Your Balance Workplace Relations New Hires Company Core Values Building Relationships Encourage Respect Setting Ground Rules It’s About Interacting and Influence Dealing with Different Personalities Build a Culture of Collaboration Be Nice to Everyone (Not Just Those Who Can Help You) Be a Team Player Dealing with Rumors, Gossip, and Half - Truths Its Effects on Morale Reinforce the Truth with Facts Deal With it Swiftly Do Not Participate Office Personalities Complainer Gossiper Bully Negative Ned / Nancy Information Keeper Know-It-All The Apple - Polisher Nosey Neighbor Getting Support for Your Projects Gain Trust Through Honesty Be Assertive Blow Your Own Horn Make Allies Conflict Resolution The Importance of Forgiveness Neutralizing Emotions The Benefits of a Resolution The Agreement Frame Ethics Benefits of an Ethical Environment Lead by Example Ensuring Ethical Behavior Addressing Unethical Behavior You Are Not an Island Never Burn a Bridge Take the High Road Trust is a Two-Way Street Don’t Hide in Your Office Social Events Outside of Work How to Decline Politely Rules When Attending Meeting New People Conversation Dos and Don’ts Leadership and Influence The Evolution of Leadership Defining Leadership Characteristics of a Leader Leadership Principles A Brief History of Leadership Three Theories of Leadership Situational Leadership Situational Leadership: Telling Situational Leadership: Selling Situational Leadership: Participating Situational Leadership: Delegating A Personal Inventory An Introduction to Kouzes and Posner A Personal Inventory Creating an Action Plan Modeling the Way Determining Your Way Being an Inspirational Role Model Influencing Others’ Perspectives Inspiring a Shared Vision Choosing Your Vision Communicating Your Vision Identifying the Benefit for Others Challenging the Process Think Outside the Box Developing Your Inner Innovator Seeing Room for Improvement Lobbying for Change Enabling Others to Act Encouraging Growth in Others Creating Mutual Respect The Importance of Trust Encouraging the Heart Sharing Rewards Celebrating Accomplishments Making Celebration Part of Your Culture Basic Influencing Skills The Art of Persuasion The Principles of Influence Creating an Impact Setting Goals Setting SMART Goals Creating a Long-Term Plan Creating a Support System Servant Leadership What is Servant Leadership? A Desire to Serve Share the Power    Putting Others First   Helping Employees Grow  Leadership Practices  Democratic Leadership Style   Laissez-Faire Style   Leading by Example   Path-Goal Theory     Share the Power     Being Empathetic    Learn to Delegate     Their Success is Your Success     Know When to Step In     Characteristics of a Servant Leader     Listening Skills     Persuasive Powers     Recognizes Opportunities     Relates to Employees     Barriers to Servant Leadership     Excessive Criticism     Doing Everything Yourself     Sitting on the Sidelines     Demanding from Employees     Building a Team Community   Identify the Group Needs     Complement Member Skills     Create Group Goals     Encourage Communication   Be a Motivator     Make it Challenging     Provide Resources     Ask for Employee Input     Offer Incentives     Be a Mentor     Establish Goals     Know When to Praise or Criticize     Create a Supportive Environment     Create an Open-Door Policy     Training Future Leaders     Offer Guidance and Advice     Identify Their Skill Sets     Methods of Feedback     Establish Long Term Goals     Self-Reflection   Keep a Journal     Identify Your Strengths and Weaknesses     Identify Your Needs     Creating Your Own Goals Trust Building and Resilience Empower Staff Set Expectations Accept Input Delegate Supply Resources Transparent Communication Verbal Non-Verbal Honest Feedback No Gossip Keep Promises Be Organized Stay Motivated Don’t Overcommit and Under Deliver Keep Track Respect Position Opinion Time Strengths/Weaknesses Develop Positive Relationships Get-to-Know Colleagues Manage Boundaries Collaborate with Others Show Appreciation Personality Types The Leader The Analytical The Amiable The Expressive Change: Acceptance and Management Change is Constant Dealing with Evolution The Other Side Integrate the Change Overcoming Adversities Recognize Mistakes Fix Mistakes Evaluate Your Improvements Avoid Same Mistakes in Future Stress Management Exercise Balanced Diet Sleep Work Under Pressure Stay Motivated Keep End Goal in Mind Be Optimistic Like-Minded People Reward Yourself
- [Course 0065: OSHA Forklift Operator Instructor](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1026199): This training is designed for future forklift operator training instructors. Please note that this training is combined with standard operator training for the purpose of going through standard operator training and instructor observation. After the standard operator students have completed their training, instructor information will be provided and discussed. Topics comprise safety, operation, checklists, safe driving practices, driving test, and instructor tips. Training concludes with the participant delivering portions of the standard forklift operator training to the instructor in order to fulfill the required observation of new instructors. Please also not that this training is scheduled for 8am-5pm but may finish early depending on the number of students going through the standard operator training. Included Forklift Operator Card valid for three (3) years from training completion date Forklift Train the Trainer Card with no expiration date Instructors Manual with forms, quizzes, etc., in a binder for easy duplication An electronic copy of forms PowerPoint Presentation with additional forklift training media A written copy of the basic Forklift Safety Training Program (which meets OSHA approval and all compliance guidelines) will be included in Trainer's Manual Prerequisites Current Forklift Operator Card Minimum of one year of forklift operator experience 18+ years old
- [Course 0066: CPTC Self-Study Online Courses UPDATED](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1026594): UPDATED CPTC Self-Study Online Courses provide employers with a wide variety of professional development for employees. More than 130 courses that are about three hours each and offer interactive opportunities to learn new skills that were previously restricted to an instructor-led classroom environment. Below are just a few of the categories and courses. One month of access to the entire library of courses is only $100 per person.
- [Course 0069: Certified Phlebotomy Technician (Ed2Go Programs)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1036824): CLICK HERE TO REGISTER This course will give you a comprehensive overview of working as a phlebotomist. During this phlebotomist training course, you will learn about drawing blood from patients and blood donors, evaluating patients' ability to withstand the procedure, and helping them feel comfortable. You will learn how to properly explain the blood-drawing procedure to patients and the importance of answering their queries. In this online phlebotomy course, you will also be introduced to performing basic point-of-care testing, such as reading blood glucose levels and preparing blood, urine, and other specimens for testing, along with maintaining medical equipment such as needles, test tubes, and blood vials. The asynchronous, online phlebotomy certification course includes simulation experience through the inclusion of a lab kit for assignments and aligned simulations for practice. You will have access to videos outlining procedures and "how to's" that allow for firsthand practice as expected in real-world scenarios. This CPT certification course will also provide you with comprehensive, all-inclusive training, which will assist you in pursuing a new career as a phlebotomy technician and includes a complimentary voucher to sit for the Certified Phlebotomy Technician (CPT) certification exam through the National Healthcareer Association (NHA) upon eligibility. Syllabus Medical Terminology The Musculoskeletal System The Cardiovascular System The Lymphatic and Immune Systems The Respiratory System The Digestive System The Urinary System The Nervous System The Special Senses: The Eyes and Ears The Integumentary System The Endocrine System The Reproductive System Diagnostic Procedures, Nuclear Medicine, Pharmacology Certified Phlebotomy Technician Introduction to Phlebotomy Anatomy for Phlebotomy Technicians Personal and Patient Safety Infection Control Quality Control Foundations and Preparation for Blood Collection Performing the Blood Collection Post-Collection Procedures Dermal Puncture and Capillary Collection Post-Collection Procedures for Dermal Puncture and Capillary Collection Special Collections Special Considerations Non-Blood Collections and Less Commonly Performed Procedures Lab Procedures, Processing, and Operations Legal and Ethical Matters
- [Course 0070: Sterile Processing Technician (Ed2Go Programs)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1037160): CLICK HERE TO REGISTER Sterile Processing Technicians (SPT), also known as Central Service Technicians, play a critical role in preventing infection by sterilizing, cleaning, processing, assembling, storing, and distributing medical supplies. This online sterile processing technician certification course will train you to work as an SPT and prepares you for the Certified Registered Central Service Technician (CRCST) certification offered by the Healthcare Sterile Processing Association (HSPA). This course also includes a voucher which is prepaid access to sit for the certification exam upon eligibility. With the support of an instructor, you will learn all the necessary steps required to perform the duties and tasks of an SPT. In this sterile processing technician training course, you will learn the details and expectations within the concepts of the role and gain proficiency in understanding the step-by-step requirements of the sterilization process. Syllabus Medical Terminology Introduction to Medical Terminology The Musculoskeletal System The Cardiovascular System The Lymphatic and Immune Systems The Respiratory System The Digestive System The Urinary System The Nervous System The Special Senses The Eyes and Ears The Integumentary System The Endocrine System The Reproductive System Diagnostic Procedures, Nuclear Medicine, Pharmacology Sterile Processing Technician Introduction Infection Control, Standards, and Regulations Decontamination and Workplace Safety Disinfection Process and Complex Instrumentation Tray Assembly Prep and Pack Introduction to Sterilization Introduction to Low-Temperature Sterilization Instrumentation Identification (Part 1) Instrumentation Identification (Part 2) Case Cart Introduction Sterile Storage Managing Inventory Ancillary Department Support Important Components for a Successful Career Wrapping Up and Preparing for Your Exam
- [Course 0071: The Complete Project Manager with CAPM® and PMP® Prep (Ed2Go Programs)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1037188): CLICK HERE TO REGISTER The Complete Project Manager with CAPM® and PMP® Prep  course is designed for seasoned project managers—providing you with a strong grasp of project management from start to finish. You will cover a good foundation of project management concepts and terminology, before deepening your understanding and practical application of project management tools, methods, and processes. Throughout the project management training, you will learn through a life cycle approach—meaning you will work through the project life cycle, from building a business case to closing down the project. By doing so, you will understand how all the concepts interrelate and how decisions made in the early stages of the project form the foundation for executing, controlling, and ultimately closing it. This course bundle consists of the Project Management Essentials with CAPM® Prep and Mastering Project Management with PMP® Prep courses. It is based on the current Guide to the Project Management Body of Knowledge (PMBOK® Guide), which establishes the international standard regarding the project management discipline. This project management course meets or exceeds the requirements for those interested in the Certified Associate in Project Management (CAPM) and PMP certifications. You must schedule and pay for the CAPM and PMP certification exams on your own after course completion. If you are already certified, the contact hours may be applied for the PMP exam education prerequisite or as professional development units (PDUs). Syllabus Project Management Essentials with CAPM® Prep Project Management Essentials Project Management Foundation Project Integration Management Project Scope Management Project Schedule Management Project Costs Management Project Quality Management Project Resource Management Project Communications Management Project Risk Management Project Procurement Management Project Stakeholder Management Agile Frameworks and Methodologies Project Management Extensions Certified Associate in Project Management Final Exam Mastering Project Management with PMP® Prep - update Business Value and Project Governance Business Environment Project Stakeholders Planning Communication, Conflict Management, and Negotiation Risk Management Project Teams (Part One) Project Teams (Part Two) Project Integration Project Budgeting Scope, Project Schedule, and Control Quality and Procurement Change Management Project Artifacts Knowledge Transfer and Project Closure Tips and Tricks for the PMP® Exam and Job Obtainment Assets
- [Course 0072: Accounting with QuickBooks Online Suite (Ed2Go Courses)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1037310): CLICK HERE TO REGISTER Accounting Fundamentals covers all the bases, from writing checks to preparing an income statement and closing out accounts at the end of each fiscal period. Whether you're a sole proprietor looking to manage your business finances or you simply want to gain an understanding of accounting basics for career advancement or for personal use, this course will give you a solid foundation in financial matters. Accounting Fundamentals II will provide you with a solid understanding of corporate accounting practices. You will learn key topics including as special journals, uncollectible accounts receivable, notes and interest, accrued revenue and expenses, dividends, retained earnings and more. This QuickBooks Online will teach you how to manage your business financials with QuickBooks Online. You will learn to use key features of QuickBooks Online and gain hands-on experience creating invoices, receipts, and statements; track payables, inventory, and receivables; generating reports; and more. Whether you're new to QuickBooks or need a quick refresher, this course will empower you to take control of your business's financial accounting. Learn to manage the financial aspects of your small business quickly and efficiently using QuickBooks Online. With this online version, you get all the advantages of computing in the cloud, so that your accounting files will be available to you virtually anytime, anywhere. This course is going to dive a bit deeper into some of the more intermediate-level features of the QuickBooks Online (QBO) program—from tracking product and service items and managing inventory to customizing sales forms. Syllabus Accounting Fundamentals Account Classifications, Account Titles, T Accounts, and the Accounting Equation General Ledger Accounts and the Balance Sheet Journalizing Transactions and Posting to the General Ledger Journalizing and Posting Cash and Charge Purchases and Payments on Account Journalizing and Posting Cash and Charge Sales and Cash Received on Account Payroll and Various Deductions Banking Services and Reports Posting Journal Totals to the General Ledger and Schedule of Accounts Payable and Schedule of Accounts Receivable End-Of-Year Worksheet End-Of-Year Financial Reports Journalizing and Posting Adjusting Entries Journalizing and Posting Closing Entries and Preparing a Post Closing Trial Balance Accounting Fundamentals II Accounts Payable Accounts Receivable Uncollectible Accounts Receivable Plant Assets and Depreciation Notes Payable and Notes Receivable Accrued Income and Accrued Expenses Dividends and Starting the Year-End Worksheet Complete Year-End Worksheet With Adjustments End-Of-Fiscal-Period Financial Reports Adjusting and Closing Entries and Post Closing Trial Balance Preparing a Payroll Preparing Federal Tax Deposits and Year-End Tax Reports Introduction to QuickBooks Online Getting Started Accounting Basics The Chart of Accounts Centers and Lists Bank Accounts Recording Expenses Paying Bills Credit Cards and Loans Recording Income Invoices and Estimates Billable Expenses and Customer Credits Sales Taxes and Reports Intermediate QuickBooks Online Managing Setting, Users, and Accountants Product and Service Items Managing Inventory Customizing Sales Forms and Tracking Classes and Locations Managing Projects and Sales Progress Invoicing and Bad Debts Payroll and Gift Cards Fixed Assets and Loans Business Entities and Owner Transactions Banking Rules and Budgets Multiple Currencies and Vehicle Mileage Adjusting and Reviewing the Books
- [Course 0073: Secrets of Better Photography (Ed2Go Courses)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1037356): CLICK HERE TO REGISTER Secrets of Better Photography will teach you how to take outstanding photos. Whether you use a DSLR, a point-and-shoot camera, or your phone for your photography, you will learn how to get the best results from your camera. This hands-on course will teach you how to choose the right photographic equipment to compose images with style. You can take your camera out of auto mode after learning about lighting, motion, aperture, shutter speed, and ISO settings. You will also explore common photography topics, including portraiture, children's photography, pet photography, and digital editing. Each lesson includes exercises and assignments, so you can apply what you learned to your own camera. By the time you finish, you will see a difference in both your photographer's eye and your photos. Syllabus Lesson 1 - The Subject of Photography Lesson 2 - Camera Equipment Lesson 3 - Your Photographic Eye Lesson 4 - Lighting Lesson 5 - Sharp Shooting Lesson 6 - Aperture and Depth of Field Lesson 7 - Shutter Speed and Motion Lesson 8 - Portraiture Lesson 9 - Children and Pet Photography Lesson 10 - Photographic Challenges Lesson 11 - Photojournalism Lesson 12 - Digital Options
- [Course 0074: Keys to Effective Communication (Ed2Go Courses)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1037413): CLICK HERE TO REGISTER If you often find yourself at a loss for words or lack confidence in your communication abilities, you will appreciate this course. Each lesson works through the step by step process needed to become a great conversationalist. You will learn to use communication to build rapport and create environments of trust, warmth, and respect. Become more confident, create a great first impression, get along well with others, and create more and better personal and professional relationships. Syllabus Lesson 1 - Introduction to the Keys to Effective Communication Lesson 2 - Rapport Lesson 3 - Pacing, Linking and Leading Lesson 4 - Mastering Learning Styles Lesson 5 - Regaining Lost Rapport Lesson 6 - Mastering Motivation Lesson 7 - Group Presentations Lesson 8 - Communication in Leadership and Teamwork Lesson 9 - Communication With Children Lesson 10 - Subconscious Communication Lesson 11 - Managing Stressful Communication and Anger Lesson 12 - Review of the Keys to Effective Communication
- [Course 0075: Speed Spanish (Ed2Go Courses)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1037524): CLICK HERE TO REGISTER In this online Spanish course, you will learn to converse in Spanish using common words and phrases and demonstrate the proper forms of common Spanish nouns and verbs. You will also have the opportunity to discuss Spanish culture and differences in Spanish-speaking countries while learning how to use numbers in Spanish to discuss dates, times, and money. By completing this course, you will gain confidence in your ability to converse with others in Spanish, be prepared to travel to a Spanish-speaking country and communicate effectively, and build in-demand skills that can increase your career opportunities. Syllabus Lesson 1 - ¡Bienvenido! Getting Started with Spanish Lesson 2 - Around the House Lesson 3 - Around the Community Lesson 4 - Connections: Family and Food Lesson 5 - Let's Describe Things! Lesson 6 - The Four Seasons Lesson 7 - On the Move: Travel Tales Lesson 8 - Emotions and Experiences Lesson 9 - To Your Health! Lesson 10 - Expressing Desires Lesson 11 - What Do You Do? Lesson 12 - Surprise!
- [Course 0076: Introduction to Microsoft Excel 2016 (Ed2Go Courses)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1037552): CLICK HERE TO REGISTER If you work with numbers, you need to master Microsoft Excel 2016! This hands-on course will teach you dozens of shortcuts and tricks for setting up fully-formatted worksheets quickly and efficiently. You will also learn the secrets behind writing powerful mathematical formulas and discover how to use the function wizard to quickly and automatically calculate statistics, loan payments, future value, and more. In addition, you will get tips on sorting and analyzing data, designing custom charts and graphs, creating three-dimensional workbooks, building links between files, endowing your worksheets with decision-making capabilities, and automating frequently-repeated tasks with macros and buttons. You will also learn Excel 2016 features, including Quick Analysis, Flash Fill, and new charting capabilities. This is not a tutorial, but an in-depth class. By the time you're done, you will be using this vital Office 2016 application like a pro. Syllabus Lesson 1 - Excel Basics Lesson 2 - Creating a Worksheet Lesson 3 - Time-Savers Lesson 4 - Relative, Absolute, Mixed, and Circular References Lesson 5 - Three Dimensional Workbooks Lesson 6 - Sorting, Subtotaling, and Filtering Lesson 7 - Charting Basics Lesson 8 - Advanced Charting Techniques Lesson 9 - Intro to Excel's Statistical Functions Lesson 10 - Financial Functions Lesson 11 - Worksheet Automation Lesson 12 - Mastering Excel's IF Function
- [Course 0077: Introduction to Microsoft Excel 2019 (Ed2Go Courses)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1037609): CLICK HERE TO REGISTER Do you manage large sets of numbers, names, dates, or other pieces of information? If so, then you need to create worksheets to manage, store, organize, and even analyze this information. Excel, Microsoft's powerful spreadsheet software, is the most widely-used program to handle this task. In fact, most workplaces require that new employees have a basic level of understanding of Microsoft Excel. If you want to learn the 2019 version of Microsoft Excel, this course will introduce you to the program's basic functions and uses. Through hands-on lessons, you will learn numerous shortcuts to quickly and efficiently set up worksheets. You will also learn how to use the function wizard to calculate statistics, future values, and more. In addition, you will get tips on sorting and analyzing data, creating three-dimensional workbooks, and automating frequently-repeated tasks with macros and buttons. By the time you're done, you will know how to use this vital Office 2019 tool. Syllabus Lesson 1 - Excel Basics Lesson 2 - Creating a Worksheet Lesson 3 - Time-Savers Lesson 4 - Relative, Absolute, Mixed, and Circular References Lesson 5 - Three-Dimensional Workbooks Lesson 6 - Sorting, Subtotaling, and Filtering Lesson 7 - Charting Basics Lesson 8 - Advanced Charting Techniques Lesson 9 - Intro to Excel's Statistical Functions Lesson 10 - Financial Functions Lesson 11 - Worksheet Automation Lesson 12 - Mastering Excel's IF Function
- [Course 0082: Critical Thinking](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1039856): Critical Thinking provides participants with the skills to approach problems critically, as well as recognize the power of open-mindedness and altering perspectives, in order to make the best choices. Workshop Objectives Define critical thinking Understand the critical thinking process Identify the role of logic, and reasoning Recognize benefits and barriers to critical thinking Identify characteristics of a critical thinker Evaluate information using critical thinking skills Recognize ways to improve skills Explore and revise perspective, when necessary Comprehend problem solving abilities Outline Understanding Critical Thinking    Defining Critical Thinking    Importance of a Critical Approach    When to Think Critically    The Role of Logic    Applying Reason    Critical Thinking Process     Observation     Analysis     Inference     Communication     Problem Solving     The Benefits    Increases Happiness     Better Decision Making     Improved Communication     Develop the Power of Persuasion     Fosters Team Building     Characteristics of a Critical Thinker     Self-Awareness     Self-Discipline     Curiosity     Creativity     Humility     Improving Your Skills  Practice Active Listening     Ask Questions     Break Down the Problems     Be Mindful of Emotions     Think For Yourself     Visual Mapping     Keep an Open Mind     Get Involved     Participate in Games     Improving Sleep Quality     Evaluating the Information     Avoid Assumptions     Watch out for the Bias     Consider Clarifying Questions     SWOT Analysis     Review All Possibilities     The Barriers     Time and Pressure     Insufficient Knowledge     Close-Minded     Drone Mentality     Groupthink Mentality     Changing Your Perspective    Alter Your Point of View     Be Objective     Thinking in Reverse     Consider the Consequences     Identify Inconsistencies    Putting It All Together     Stages of Development     Think About Your Thinking     Reflect and Learn from Mistakes     Remember Your Goals     Think, But Don’t Overthink   
- [Course 0083: Goal Setting and Getting Things Done](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1039943): Goal Setting and Getting Things Done covers strategies to help participants overcome procrastination. These skills will translate into increased satisfaction in professional and personal lives. Participants will learn about the goal setting characteristics of successful people and how to become happier and more productive individuals. Workshop Objectives Overcome procrastination Manage time effectively Accomplish important tasks Self-motivate Create SMART goals Outline Overcoming Procrastination Eat That Frog!     Just Do It     The 15 Minute Rule     Chop It Up     Remove Distractions     Start Small and Build     Reward Yourself     Set Realistic Deadlines     The Four Ps of Goal Setting    They Need to Be Positive     They Need to Be Personal     They Need to Be Possible     They Need to Be Prioritized     Improving Motivation     Remember Peak Moments     Write Down Your Goals     Use Gamification     Track Your Progress    Wise Time Management     Urgent/Important Matrix     The 80/20 Rule     Utilize a Calendar     Create a Ritual   Tips for Completing Tasks     One Minute Rule     Five Minute Rule     Break Up Large Tasks     Utilize Technology     Increase Your Productivity     Repeat What Works     Get Faster     Remove “Should” from Your Dictionary     Build on Your Successes     “To Do” List Characteristics     Focus on the Important     Chunk, Block, Tackle     Make It a Habit     Plan Ahead     Smart Goals     Specific     Measurable     Attainable     Realistic     Timely     Mistakes Will Happen     Accept It     Bouncing Back     Adapt and Learn     Ask for Help    
- [Course 0086: AHA BLS Skills Check](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1047131): BLS Skills Check does not include the training. It is only for those who have gone through training by some other means but still need to go through the required skills check portion of the training. Please note that BLS Skills Check is by appointment only. Please use this page to register and pay for your BLS Skills Check, then contact Krystial Harrell to schedule your appointment. kharrell@coastalpines.edu Office = 912-262-4326 Cell = 912-293-2247  
- [Course 0087: Nursing Skills Professional Development](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1049927): Nursing Skills Professional Development will comprise up to eight skills that are determined by Appling Healthcare.
- [Course 0088: Coaching & Mentoring](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1050697): This course focuses on how to better coach employees to higher performance. Coaching is a process of relationship building and setting goals. How well a coach is related directly to how well a coach is able to foster a great working relationship with employees through understanding them and strategic goal setting. Objectives Define coaching, mentoring and the GROW model. Identify and set appropriate goals using the SMART technique of goal setting. Identify the steps necessary in defining the current state or reality of your employee’s situation. Identify the steps in developing a finalized plan or wrapping it up and getting your employee motivated to accomplish those plans. Identify the benefits of building and fostering trust with your employee. Identify the steps in giving effective feedback while maintaining trust. Identify and overcoming common obstacles. Identify when the coaching is at an end and transitioning your employee to other growth opportunities. Identify the difference between mentoring and coaching. Outline Defining Coaching and Mentoring What is Coaching? What is Mentoring? Introducing the G.R.O.W. Model Setting Goals Goals in the Context of GROW Identifying Appropriate Goal Areas Setting SMART Goals Understanding the Realities Getting a Picture of Where You Are Identifying Obstacles Exploring the Past Developing Options Identifying Paths Choosing Your Final Approach Structuring a Plan Wrapping it All Up Creating the Final Plan Identifying the First Step Getting Motivated The Importance of Trust What is Trust? Trust and Coaching Building Trust Providing Feedback The Feedback Sandwich Providing Constructive Criticism Encouraging Growth and Development Overcoming Roadblocks Common Obstacles Re-evaluating Goals Focusing on Progress Reaching the End How to Know When You’ve Achieved Success Transitioning the Coachee Wrapping it All Up How Mentoring Differs from Coaching The Basic Differences Blending the Two Models Adapting the GROW Model for Mentoring Focusing on the Relationship
- [Course 0090: UPDATED](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1053684): UPDATED TRAILER SAFETY Basic Trailer Maintenance / Upkeep Practices Tires Jack and Position Basic Upkeep Hitch Pull Park Drop Cargo 20-25 students Split into 3 groups of around 8 students 4 hours of training 1-2 hour of discussion / show and tell 2-3 hours of hands-on 3 groups of 8 students = 15-45 minutes hands-on each
- [Course 0091: Constructive Criticism](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1071157): Constructive criticism is challenging and needs to be handled in a very specific way in order to nullify problematic behaviors and develop well rounded and productive employees. Constructive criticism shows an employee that leadership cares about them and will invest time and effort into their careers. Objectives Understand when feedback should take place Learn how to prepare and plan to deliver constructive criticism Determine the appropriate atmosphere in which it should take place Identify the proper steps to be taken during the session Know how emotions and certain actions can negatively impact the effects of the session Recognize the importance of setting goals and the method used to set them Uncover the best techniques for following up with the employee after the session Outline When Should Feedback Occur? Repeated Events or Behavior     Breaches in Company Policy     When Informal Feedback Has Not Worked     Immediately After the Occurrence     Preparing and Planning Gather Facts on the Issue     Practice Your Tone     Create an Action Plan     Keep Written Records     Choosing a Time and Place  Check the Ego at the Door     Criticize in Private, Praise in Public     It Has to Be Face to Face     Create a Safe Atmosphere     During the Session The Feedback Sandwich     Monitor Body Language     Check for Understanding     Practice Active Listening     Set Goals     Be Collaborative     Ask for a Self-Assessment     Always Keep Emotions in Check     Setting Goals     SMART Goals     The Three P’s     Ask for Their Input     Be as Specific as Possible     Diffusing Anger or Negative Emotions     Choose the Correct Words     Stay on Topic     Empathize     Try to Avoid “You Messages”     What Not to Do     Attacking or Blaming     Not Giving Them a Chance to Speak     Talking Down     Becoming Emotional     After the Session Set a Follow-Up Meeting     Make Yourself Available     Be Very Specific with the Instructions     Provide Support and Resources     Focus on the Future     Measuring Results     Was the Action Plan Followed?     If Improvement is Not Seen, Then What?   
- [Course 0095: Problem Solving](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1073279): This course provides participants with an overview of the entire creative problem solving process, as well as key problem solving tools that they can use every day. Skills such as brainstorming, information gathering, analyzing data, and identifying resources will be covered throughout the course. Objectives Understand problems and the creative problem solving process Identify types of information to gather and key questions to ask in problem solving Identify the importance of defining a problem correctly Identify and use four different problem definition tools Write concrete problem statements Use basic brainstorming tools to generate ideas for solutions Evaluate potential solutions against criteria, including cost/benefit analysis and group voting Perform a final analysis to select a solution Understand the roles that fact and intuition play in selecting a solution Understand the need to refine the shortlist and redefine it Understand how to identify the tasks and resources necessary to implement solutions Evaluate and adapt solutions to reality Outline The Problem Solving Method Information Gathering Problem Definition Preparing for Brainstorming Generating Solutions Analyzing Solutions Selecting a Solution Planning Your Next Steps Recording Lessons Learned
- [Course 2990: Attention Management](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1076254): Attention Management Skills This self-guided online course will help you develop the skills needed to be more efficient at your job, make fewer mistakes, and be more productive overall. Elevate your career and enhance your productivity by mastering the art of attention management. Sign up for our free, self-guided online course and earn a certificate in just a few hours! Improve your interpersonal connections and achieve your goals with ease. Attention Management is a useful skill that allows managers to connect with their employees on an emotional level and to motivate them to reach their personal and professional goals. Your participants will gain valuable insight and strategies into what it takes to be more attentive and vigilant. Course Objectives: Define and understand attention management. Identify different types of attention. Create strategies for goals and SMART goals. Be familiar with methods that focus attention. Put an end to procrastination. Learn how to prioritize time. Increase productivity Increase job satisfaction
- [Course 0096: Veterinary Assistant (Ed2Go Programs)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1076296): CLICK HERE TO REGISTER Are you an animal lover? Have you ever considered a career as a veterinary assistant? If yes, then this veterinary assistant training course is perfect for you. It will equip you with the necessary knowledge and skills to become a productive member of any veterinary team. Throughout this online veterinary assistant program, you will learn every aspect of veterinary assisting, including anatomy and physiology, animal restraint, laboratory procedures, emergency care, small and large animal assisting, exotic species, veterinary dentistry, human-animal bond, pharmacy procedures, and more. You will also learn how to interact professionally with clients and gain the expertise you need to educate them about key topics in pet care, such as nutrition, vaccinations, and administering medication. This veterinary assistant course concludes with a lesson to prepare you for the job market, in which you will see how to create an effective resume, advance your expertise, and develop strong interview skills. You will truly learn everything you need to know to be successful in your new career. What you will learn Summarize the roles, responsibilities, and applicable laws and ethics as they pertain to the veterinary healthcare team Discuss the fundamentals of animal anatomy and physiology, restraint techniques, and basic examination tasks relevant to veterinary assisting, using proper terminology Explain how to perform veterinary assistant pharmacy tasks within the law's scope and discuss vaccinations, infectious diseases, transmission, and prevention. Describe how to respond appropriately to veterinary medical emergencies, surgeries, and various laboratory procedures Explain how to perform the veterinary assistant's responsibilities related to veterinary dentistry How you will benefit This program prepares you to assist veterinarians and veterinary technicians in providing patient care Completing this comprehensive course along with your training can help you gain a new job or achieve a promotion within 120 days of completion In addition to hard skills, this program also helps you develop the soft skills required to work effectively with clients and the entire veterinary team Employers seek individuals who are passionate about animals and possess the communication and teamwork skills necessary to excel in the field Syllabus Veterinary Assistant The Veterinary Health-Care Team Veterinary Team Culture and Communication Introduction to Veterinary Medical Terminology Veterinary Anatomy, Physiology, and Terminology (Part I) Small-Animal Behavior and Restraint Veterinary Anatomy, Physiology, and Terminology (Part 2) Veterinary Receptionist Duties and Responsibilities Veterinary Inventory Management Pharmacy Procedures Hospital Safety and Infection Control Physical Exam and Patient History Small-Animal Vaccines and Infectious Diseases Small-Animal Nutrition Small-Animal Nursing Procedures The Human-Animal Bond and Euthanasia Laboratory Procedures for Veterinary Assistants Diagnostic Imaging for Veterinary Assistants Small-Animal Surgical Assisting Hospitalized Patient Care The Role of the Assistant During Emergencies Veterinary Dental Assisting Assisting with Exotic Species Assisting with Large-Animal Species Personal and Professional Development Beginning Your Career as a Vet Assistant Land the Job
- [Course 0103: Entry-Level Driver Training (ELDT) for Class A (Ed2Go Programs)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1092588): CLICK HERE TO REGISTER Operating heavier vehicles with a combination of truck and trailer, such as a tractor-trailer, can be an in-demand and high-paying profession, especially with the right training and license. The Federal Motor Carrier Safety Administration (FMCSA) has established minimum training standards for individuals applying for their Class A commercial driver's license (CDL) for the first time. These individuals are subject to the entry-level driver training (ELDT) requirements and must complete a prescribed program of instruction. This Class A CDL training course is designed to meet all theory (knowledge) requirements listed in The Code of Federal Regulations (CFR) 49 CFR Part 380, Special Training Requirements. It includes sections covering basic operation, safe operating procedures, advanced operating practices, vehicle systems and reporting malfunctions, and non-driving activities—all essential to obtaining your Class A driver's license. This CDL course was created in collaboration with an approved training provider listed on FMCSA's Training Provider Registry (TPR). After successfully completing the course, you will be better equipped to obtain your Class A CDL by fulfilling the FMCSA training standards. Our system will automatically upload your ELDT records to the U.S. Department of Transportation's (DOT) TPR once you pass the final exam. Once you fulfill other federal training requirements, such as behind-the-wheel training, you can take your state's CDL test. Once you successfully pass the CDL test, you will be issued a state CDL and may be eligible to work for companies that operate Class A trucks in commerce. Note: This course is excluded from ed2go standard refund and transfer policies. Once access to the course is provided, no refunds or transfers will be allowed. What you will learn Basic Operation: Teaches the interaction between driver-trainees and the CMV, the Federal Motor Carrier Safety Regulations (FMCSRs), introduction to the basic CMV instruments and controls, basic operating characteristics of a CMV, vehicle inspections, controlling the motion of CMVs under various road and traffic conditions, employing shifting and backing techniques, and coupling-uncoupling CMVs Safe Operating Procedures: Teaches driver-trainees the practices required for the safe operation of the combination vehicle on the highway under various road, weather, and traffic conditions Advanced Operating Practices: Teaches driver-trainees about the advanced skills necessary to recognize potential hazards and handle a CMV when faced with a hazard Vehicle Systems and Reporting Malfunctions: Teaches driver-trainees the vehicle and its systems and subsystems, vehicle inspection, operation, and maintenance, and the impact of those factors upon highway safety and operational efficiency Non-Driving Activities: Teaches driver-trainees the activities that do not involve actually operating the CMV, such as cargo handling, environmental issues, driver hours of service, post-crash procedures, drugs and alcohol, and trip planning How you will benefit Satisfies ELDT requirements for obtaining the Class A CDL for individuals who obtain a Commercial Learner's Permit (CLP) on or after February 7, 2022 Prepares the student to take the state-administered CDL skills test Enables the driver to operate specialized CMVs upon issuance of the CDL Upon completion of this course, the results will be submitted to the FMCSA Training Provider Registry Enrolled students are invited to attend our exclusive annual virtual National Apprenticeship Week events, featuring live webinars, workshops, and employer interactions Details Additionally, once enrolled in an ELDT course, you will receive access to the following free and optional CDL Permit Prep courses: CDL Permit Prep: Air Brakes CDL Permit Prep: Combination Vehicles CDL Permit Prep: Hazardous Materials CDL Permit Preps: Doubles & Triples CDL Permit Prep: Tankers CDL Permit Prep: General Knowledge The prep courses for the required CDL written exams taken through your local DMV are based on the CDL Class chosen and your state's requirements. Each state has different requirements for the CDL Class A, B, or Hazardous Materials, so obtaining the manual for your specific area is recommended. These can be found online, or a book may be picked up at your local DMV. Syllabus Basic Operation Orientation Control Systems/Dashboard Pre- and Post-Trip Inspections Basic Control Shifting/Operating Transmissions Backing and Docking Coupling and Uncoupling Safe Operating Procedures Visual Search Communication Distracted Driving Speed Management Space Management Night Operation Extreme Driving Conditions Advanced Operating Practices Hazard Perception Skid Control/Recovery, Jackknifing, and Other Emergencies Railroad-Highway Grade Crossings Vehicle Systems and Reporting Malfunctions Identification and Diagnosis of Malfunctions Roadside Inspections Maintenance Non-Driving Activities Handling and Documenting Cargo Environmental Compliance Issues Hours of Service Requirements Fatigue and Wellness Awareness Post-Crash Procedures External Communications Whistleblower/Coercion Trip Planning Drugs/Alcohol Medical Requirements
- [Course 0104: Explore a Career in Medical Coding (Ed2Go Courses)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1092890): CLICK HERE TO REGISTER This is your chance to find out what it's really like to be a medical coder. In this course, you'll learn exactly what medical coders do on a daily basis. You'll learn to use the CPT manual and the ICD-10-CM to find medical codes for any disease, condition, treatment, or surgical procedure, which will give you a leg up on other people who are new to this career. The knowledge you gain here will help you work almost anywhere in the medial field—doctors' offices, clinics, public health facilities, hospitals, labs, nursing homes, insurance agencies, or even the comfort of your own home. As you explore a career in medical coding, you'll also explore each of the main systems of the human body—integumentary (skin), musculoskeletal, respiratory, cardiovascular, gastrointestinal, endocrine, and male and female genitourinary—outlining the medical terminology, conditions, diseases, injuries, treatments, and procedures you will see most often in each of these systems. Along the way, you will see numerous real-world examples and coding exercises to help you begin using your coding tools in conjunction with your analytical skills to come up with just the right choices to describe any medical situation. As you explore a career in medical coding, you'll get all the hands-on experience and knowledge you need to begin your career with confidence. Check it out, because this might just be a great career choice for you! Syllabus Lesson 1 - Medical Coding Basics Lesson 2 - Coding in the Real World Lesson 3 - Getting to Know Your CPT Manual Lesson 4 - Getting to Know Your ICD-10-CM Lesson 5 - Coding the Integumentary System Lesson 6 - Coding the Musculoskeletal System Lesson 7 - Coding the Respiratory System Lesson 8 - Coding the Cardiovascular System Lesson 9 - Coding the Digestive and Endocrine Systems Lesson 10 - Coding the Male and Female Genitourinary Systems Lesson 11 - Evaluation and Management (E/M) Codes Lesson 12 - Surgical Packages and Modifiers
- [Course 0105: Introduction to Lightroom Classic CC](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1092958): Do you have a lot of images to manage? Adobe Photoshop Lightroom is a fantastic tool for digital photographers at any skill level who need to manipulate and organize photos and images. This course will teach you how to use Lightroom Classic CC, Adobe's easy-to-use software that prepares, edits, and organizes photos quickly and effectively. Through hands-on exercises, you will learn to use Lightroom Classic CC like a pro and perfect your digital photos! Note: Adobe offers two versions of Lightroom CC (Lightroom CC and Lightroom Classic CC). This course is written for Lightroom Classic CC only. Syllabus Lesson 1 - Meet Lightroom! Lesson 2 - Learn About Libraries Lesson 3 - Quick Fixes Lesson 4 - Shapes and Sizes Lesson 5 - The Right Light Lesson 6 - The Right Color Lesson 7 - Sharp and Clear! Lesson 8 - To Sync or Not to Sync? Lesson 9 - Exporting Lesson 10 - Printing Lesson 11 - Rating and Collecting Lesson 12 - Slideshows
- [Course 0111: Manufacturing & Industrial Maintenance Self-Study Online Courses](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1104669): Self-study online training for industrial maintenance and manufacturing is a great way for experienced employees to add new skills. These self-study online courses meet the challenge for flexible technical training through an intuitive, easy-to-use web portal. Each course may have 1-30+ modules that are 30-60 minutes each. The exception is Industry 4.0 Fundamentals with modules that are 15-30 minutes each. Graphics, videos, simulations, etc. create interactive opportunities to learn new technical skills previously restricted to the classroom. You may purchase a 180-Day (6 months) all-access subscription for $300 per person. Click on this link for more detailed information =  https://coastalpines.edu/economic-development/manufacturing-self-study-a . eAssessments are online assessments that may be semi-customized to use during the hiring process or for incumbent employees to evaluate job-specific knowledge and skills. Resulting reports may be used to develop training prescriptions for each individual employee. Estimated cost is $125 per employee. Manufacturing Self-Study Online Courses (A) Virtual Trainers Industry 4.0 Fundamentals Automation Electronics Electrical Fluid Power Green Technology Lean Manufacturing Machining Manufacturing Process Materials Mechanical Process Control Quality Assurance Safety Thermal Workplace Effectiveness
- [Course 0112: Pest Manager Training](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1117334): Come and learn while you earn recertification credits - GA. SC and FL Commercial Pesticide Applicator, ISA Arborist CEUs, Georgia HPC Structural and Society of American Foresters CFEs! Attendees can earn recertification credits good in many different categories at the  Pest Manager Training  planned for Thursday, December 19 at the  Coastal Pines Technical College  at 3700 Glynco Parkway in Brunswick, GA in Room 1165. You can earn: Georgia Commercial Pesticide Credits - 5 in Categories 21, 24, 27; 4 in Category 23; 3 in Category Cat 41; 2 in Category 22, 25. 26; 1 in Category 36 2 Private Applicator Credits (Category 10) 2 Georgia Structural HPC Credits 4 International Society of Arboriculture CEUs 5 CFEs from the Society of American Foresters - 4 Cat 1 & 1 Cat 2 Florida Pesticide Applicator CEUs requested South Carolina Pesticide Applicator Credits - 2 Cat 3, 2 Core & 1 Cat 8 Cost is only $99 until Wednesday, December 11 and $105 after. Find a full agenda here Register one of several ways: 1. Register online using link on this page. 2.  Find an agenda and mail in registration form here 3. Call (478) 972-9981 or email  wchance3@gmail.com Register early, seating is limited! Cancellations made through Saturday, December 14 will receive a refund less a $25 handling fee. There are no refunds after this date but you may transfer your registration to another person.
- [Course 0116: Basic Diesel Boat Motor Maintenance](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1129068): Basic Diesel Boat Motor Maintenance Inspecting and changing oil Inspecting and changing oil filter Inspecting and adding coolant Inspecting, cleaning, and changing air cleaner Inspecting fuel injection Inspecting batteries Inspecting and changing fuel filter Inspecting and changing belts Inspecting and cleaning sea water strainer Other, if needed
- [Course 0118: Real Estate 75-Hour Georgia Salesperson Pre-Licensing Course](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1136358): CLICK HERE TO REGISTER This course is designed to provide you with the 75 hours of instruction required to be eligible for a Georgia real estate license. It prepares you for the Georgia state licensing exam as well as provides the practical business knowledge and foundation necessary to be a successful real estate agent in Georgia.
- [Course 0119: Massage Therapy CE = Kinesiology Taping: The Cardinal Rules](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1138508): CLICK HERE TO REGISTER Kinesiology Taping: The Cardinal Rules will explain what Kinesiology taping is and who came up with it. You will also learn why you would tape your clients, the benefits and contraindication of K-Taping. Who should receive this treatment and when to apply the tape, also how to explain to your client why they cannot not receive this service. You will learn the basic and most important rules of taping, including different types of tape, how to cut the tape, how to apply the kinesiology tape to your clients and how to market this service to your current client and new clientele. * For this class students will need a set of sheets. Please wear comfortable clothing. This is an interactive class and you will be using the kinesiology tape to work on each other. Tape will be provided for the students to use during class. ?*For this course student will need a set of sheets, two hand towels.  ? * Tape and Scissors will be provided for the students to use during class. 8 CE, NCBTMB Approved
- [Course 0120: Massage Therapy CE = Dive Deep Into Cupping](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1138538): CLICK HERE TO REGISTER This course Dive Deep into Cupping is designed to educate Licensed Massage Therapist on assigning and taking corrective actions to improve clients posture through out their body. Students will learn during this course the positive effects cupping therapy has on the bodies blood flow, lymphatic system and the nervous system. Utilizing integrative techniques with Cupping tools and massage therapy has a great effect when used properly and students will learn when to do cupping on their client and when it would not be ideal to use cupping. This course will give students a deeper knowledge to effectively and efficiently work with their clients.  *  Prerequisite for this course is "Intro To Cupping" * Students shall bring cups from Intro To Cupping (If cups are not present a new set will be able for purchase for $19.99) * For this course student will need a set of sheets, two hand towels and oil or lotion.  ** Please bring your cupping set from Intro To Cupping. 8 CE, NCBTMB approved
- [Course 0122: Photography Suite (Ed2Go Courses)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1154223): Photography Suite Course Details Discover Digital Photography You'll explore a broad overview of the basics of digital photography, including equipment, software, and practical uses. We'll discuss different types of digital cameras, from phones and tablets to digital SLRs, all of which offer a wide array of photographic options. We'll also help you decide what type of equipment fits your needs and provide you with hands-on exercises that let you explore the areas that interest you. A discussion of digital photography wouldn't be complete without digital editing options. We'll explore a number of software packages, and you'll learn how to compose your shots when you know you have digital editing available to you. You'll also find out about your digital storage options—on the camera, the computer, and even beyond into cloud storage and online backups. Mastering Your Digital SLR Camera Get control of your digital SLR camera! In this course, you'll break through the technology barrier and learn how to use your DSLR to take beautiful photos. You'll start out by learning about the many features and controls of your DSLR and look at the lenses you need for the kind of photography you enjoy. Next, we'll explore exposure controls. You'll learn about metering, exposure compensation, managing aperture, shutter speed, and ISO. You'll find out how to use these features to get the right exposure for every shot. We'll then turn our attention to flash photography, managing camera controls, photo files, and even working in manual mode. With these skills, you'll be able to take your photography to the next level. Finally, the course explores high dynamic range photos and how to master those difficult and tricky exposure situations. Photographing People with Your Digital Camera Photographing people can be fun, exciting – and complicated! This course will make taking beautiful pictures of adults, children, and babies simple. Don't be nervous if you're new to digital photography, because we'll start with the basic principles you need to know in order to become a people photographer. You'll discover the best way to shoot faces, fix common close-up problems, and use digital photo editing techniques to retouch your photos and make other improvements. Next, we'll move onto portrait and formal group shots, where you'll learn how to organize people, which angles to use, and which to avoid. You'll become proficient in action photography, and you'll also learn several fun and creative ways to photograph children and babies. You'll even gain expertise in filling your photographs with imagery, setting moods, and creating themes. This course will have you well on your way to becoming a skilled people photographer.
- [Course 0123: Photographing Nature with Your Digital Camera (Ed2Go Courses)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1154276): Nature photography can be a fun, relaxing, and exciting hobby! In this course, you'll learn about the many aspects of outdoor photography as well as how to master your digital camera's controls and features. With the knowledge you gain in this course, you'll be taking exceptional nature photos in no time. You'll explore composition and lighting issues and find out how to take beautiful photos of landscapes, flowers, trees, and water. Along the way, you'll delve into your camera's shutter speed and aperture controls so that you'll be able to capture the photos you really want. You will discover how to use your computer to process your photos and digitally correct the most common problems. You'll see how your photos can become works of art rather than just snapshots of nature. By the end of this course, you'll have become the nature photographer you always wanted to be! Outline The Joy of Nature Photography In this first lesson, you'll explore what makes nature photography an exciting and joyful hobby. You'll do fun exercises that help you focus on the details in the world around you. You'll delve into the concepts of composition, form, shape, and contrast. Finally, you'll go on a digital journey to one of the coolest places in the world! Light and Composition Nothing could be more important to a photographer than light, right? So, in this lesson, you'll to explore how to work with different kinds of sunlight, use fill flash, and photograph the sun. The lesson will talk about using the rule of thirds to compose attractive photos, and you'll also take a look at three cool natural forms that make great patterns to photograph. Light + composition + natural forms = the next step in your development as a nature photographer! Landscape Photography Landscapes are a pleasure to photograph, so you'll explore how to make landscape photos that are a pleasure to look at, too! In this lesson, you'll figure out how to manage aperture settings and depth of field to get the most from your landscapes, and then you'll realize the benefits of focal points and vantage points. You'll also receive some tips to help you spice up landscapes that are flat or lack obvious details. Photographing Flowers and Trees Nature is full of interesting subjects to photograph, and flowers and trees are two of the best, so get ready to experiment photographically with a variety of textures, patterns, and colors! You'll start this lesson with the basics of photographing flowers, and then move on to explore advanced techniques the pros use. You'll also gain an appreciation for the ways trees can communicate feeling and practice photographing them in a way that evokes the specific feeling of a season or place. You'll discover the joys of trying unexpected perspectives as you take your photos. Photographing Water Water is a fun subject to photograph, but it does present some challenges that you'll tackle in this lesson. You'll learn how to use your camera to compose photographs of large bodies of water (like oceans and lakes), and then receive some fun tips for taking effective shots of streams and rivers. You'll also get better acquainted with your shutter-speed settings and practice controlling them to blur or freeze action to create interesting effects. Telephoto Photography Telephoto equipment can help you get close to subjects that are far away or too dangerous to approach, thus giving you access to an otherwise inaccessible natural world. That's why, in this lesson, you'll investigate the ways telephoto equipment can enhance your experience of nature photography. You'll find out how your camera and lenses handle magnification and gain an understanding of how to work effectively with a telephoto lens. Then, you'll turn your attention to composing telephoto shots, and you'll practice photographing clouds, the moon, and the stars. Whether you're already working with a telephoto lens, want to buy one, or prefer to stick with the zoom lens on your consumer camera, this lesson will help you gain confidence in the telephoto realm. Large Animal Photography Large animal photography, as you might expect, can be a lot of fun and very exciting! In this lesson, you'll explore how to get the best photographs of large animals, whether domesticated or in the wild. You'll photograph single animals, groups, and animals in zoos and other captive areas. You'll also learn how to get pets to cooperate for a photo shoot! Small Animal Photography In this lesson, you'll delve into strategies for photographing small animals in the wild, including reptiles and other sneaky creatures. The lesson will discuss common composition, angle, and lighting issues you're going to be wrestling with. You'll learn tricks for photographing small animals at zoos, including animals in terrariums and aquariums. You'll also receive tips for photographing your small pet, including how to keep your pet's attention and what to do to avoid getting an ugly yellow color cast in your photos when shooting pet portraits indoors. Photographing Birds In this lesson, you'll learn about the challenges of photographing birds and the techniques for overcoming those challenges. Birds in flight, for example, can be tough to handle, because you have to be fast on the draw with your camera's settings and manage backlighting to prevent exposure problems. You'll learn to deal with these issues and get started setting up a bird photo studio in your own backyard, which you can use to practice all of your bird photography skills year-round. Macro Photography In this lesson, you'll delve into macro photography, which you'll use to document some of the smallest creatures in the natural world. You'll sort through your equipment options, ranging from inexpensive attachments to more expensive options like macro lenses. You'll also investigate the particular challenges of exposure, shutter speed, and depth of field. Finally, you'll take a look at a collection of macro photos and learn what works and what doesn't. Post-Processing Photo-editing software gives you the opportunity to correct common photography problems and enhance photos creatively. Need to fix a blemish, crop a photo, or adjust the color? In this lesson, you'll find out how to make these quick fixes. Then, you'll turn your attention to more advanced functions, like using layers and masks to make complex edits. You'll finish up by exploring some of the just-for-fun options of photo-editing software, like special-effects filters and using layers to add text. If you're not already working with photo-editing software, you'll receive a link to a free program you can download in order to explore the techniques taught in the lesson. Abstract Nature Photography This lesson will wrap things up with a fun exploration of the creative possibilities of abstract nature photos. You'll expand your understanding of subjects and composition and see how abstract photos work to achieve a specific effect or feeling. The discussion will end with a tour through a gallery of abstract photos, and you'll see a final entry in a photo journal from Tulum, Mexico—a favorite spot for photographers.
- [Course 0124: Introduction to Interior Design (Ed2Go Courses)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1154323): Learn to transform plain living spaces into beautiful and functional rooms. This course will teach you how to design every aspect of a room while taking into account color theory, industry trends, special arrangements, floor plans, design ideas, and interior design basics. Are you a creative person with an eye for design? If so, this course will show you how to transform plain living spaces into beautiful and functional rooms. Interior design takes training as well as talent, and these lessons will give you the know-how you need to design a room from floor to ceiling. You'll delve into color theory, industry trends, spatial arrangements, floor plans, traditional and modern interior design ideas, and other basics. In addition, you'll explore a range of careers in interior design and get insider tips for entering this exciting field. Because interior design is constantly evolving, you'll also learn about some of the latest trends affecting the industry. You'll investigate "green" sustainable design, and you'll find out how to modify your designs for people with special needs. As you master design skills step-by-step, you'll complete your first project: a fully developed room design complete with spatial layout, lighting, and finish selections. Your new knowledge and hands-on practice will give you the confidence you need to start creating beautiful residential interiors for yourself and others. Outline The Vast World of Interior Design Colors of the World Plans, Elevations, and Details—Oh My! Plan That Space! Living in a Material World The Fabrics of Our Lives Lights, Camera, Action! Design for All It's Not Easy Being Green Taking Care of Business
- [Course 0126: Explore a Career in Medical Transcription (Ed2Go Courses)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1187426): CLICK HERE TO REGISTER Take your first step toward becoming a medical transcriptionist, otherwise known as a healthcare documentation specialist! In this medical transcriptionist training, you will learn the traditional transcription of the most common medical reports used in both inpatient and outpatient settings and the skills needed for voice recognition (VR) editing and scribing. During your training, you will review grammar you might have forgotten since high school and apply it to the reports. You will have the opportunity to work with real dictation using the same tools medical transcriptionists use. In this medical transcriptionist course, we will also look at how you can further your education to take advantage of the new job markets available to transcriptionists, voice recognition editors, and scribes so you can position yourself for the future in this exciting field. By the end of the course, you will know the basics of the major reports and key clinical points of major disease processes. Outline Introduction to Medical Transcription/Healthcare Documentation Tools of the Trade Understanding Medical Records Listening Carefully Grammar, Sentence Structure, and Punctuation Style Medical Terminology and Spelling Report Formatting and Word Processing Checking Your Work Classification Systems, and Discharge and Death Summaries Infections, Blood, and Cells The Nuts and Bolts of Working as an MT
- [Course 0127: Writeriffic: Creativity Training for Writers](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1187473): CLICK HERE TO REGISTER Who doesn't know the fear of the blank page? How can you transform your visions into the written word? Is it really possible to become a terrific writer? You'll find the answer to these and more of your questions in Writeriffic. In this high-energy course, you will learn a number of invaluable tricks from the published writer's toolbox. Whether you're at work now or hoping to write a novel, a nonfiction book, a memoir, short stories or articles, Writeriffic liberates the imaginative, inventive bolts of genius that are inside everyone. If you've ever dreamed of hearing your writer's voice and writing what's in your heart and head, this course will make it happen! Outline The Nature of Creativity, Creativity and Self-Discipline, and Finding One's Voice The Nature of Creativity, Creativity and Self-Discipline, and Finding One's Voice (Continued) Creating a Workspace, Molding a Creative Life, Feeling the Fear of Starting, Knowing Your Reader Creating a Workspace, Molding a Creative Life, Feeling the Fear of Starting, Knowing Your Reader (Continued) Types of Creative Writing Opportunities, Clipping Files, Market Guidebooks, the Bubble Method Types of Creative Writing Opportunities, Clipping Files, Market Guidebooks, the Bubble Method (Continued) Grammar, Self Editing, Production Tips and Finding Time to Write Grammar, Self Editing, Production Tips and Finding Time to Write (Continued) Overcoming Obstacles and Building Confidence, Fearing Ourselves, Naming Characters and Selecting Titles Overcoming Obstacles and Building Confidence, Fearing Ourselves, Naming Characters and Selecting Titles (Continued) Evaluating and Sharing Your Work, Attending Writing Conferences, Treating Yourself Well, Keeping Your Dreams Alive Evaluating and Sharing Your Work, Attending Writing Conferences, Treating Yourself Well, Keeping Your Dreams Alive (Continued)
- [Course 0128: SBDC QuickBooks Online](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1190359): QuickBooks Online is your gateway to accessible financials anytime, anywhere. QuickBooks Online allows users to access data anytime from anywhere. Developed specifically for beginners and prospective users, this course provides a practical hands-on approach to learning the features and the functions available to users using case studies in a computer lab environment. Participants will be able to access the QuickBooks Online version to learn how to setup a new company file, create product and service items, manage chart of accounts, add customer and vendor profiles, process daily transactions, electronically download bank transactions and also view reports. Learner Outcomes • Obtain a better understanding of accounting principles • Effectively setup a new company account • Understand QuickBooks Online menus and navigation • Accurately execute transactions and reconcile • Save time with tips and tricks
- [Course 2996: Time Management](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1192973): Time Management This self-guided online course will provide you with appropriate strategies to increase both personal and professional productivity, as well as learn to work smarter. Exceptional time management skills have a powerful effect on shaping an organized, successful business. The practice of time management requires focus and conscious planning to help win back control of your busy day and conquer financial goals. Challenges are often presented in the workplace, which can affect our ability to make optimal use of our time. However, with the help of prioritization, goal-setting, and appropriate organization of the mind and space around us, we can overcome time management barriers. Course Objectives: Plan and prioritize each day’s activities in a more efficient, productive manner Overcome procrastination quickly and easily Handle crises effectively and quickly Organize your workspace and workflow to make better use of time Delegate more efficiently Use rituals to make your life run smoother Plan meetings more appropriately and effectively
- [Course 2997: Ten Soft Skills You Need](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1192975): Ten Soft Skills You Need  Enhance your career and workplace interactions with our free, self-guided online course, Ten Soft Skills You Need . In just a few hours, you'll gain new perspectives on how people interact, improving nearly every aspect of your professional life. Complete the course and earn a certificate to showcase your enhanced communication, confidence, and problem-solving skills. The meaning of Soft Skills can sometimes be difficult to describe. It can be that unique attribute or characteristic that facilitates great communication. It can be the special way that you show confidence in a challenging situation. These and other events can become more easily managed with this free online course. With our Ten Soft Skills You Need self-guided course you will begin to see how important it is to develop a core set of soft skills. By managing and looking at the way people interact and seeing things in a new light, you will improve almost every aspect of your career. Course Objectives: Recognize why soft skills are important to success in the workplace Understand the 10 key soft skills everyone should have Use soft skills to relate more effectively to others in the workplace Understand how to use soft skills to communicate, problem-solve, and resolve conflict Apply soft skills to specific situations
- [Course 2991: Business Etiquette](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1192977): Business Etiquette: Building Your Professional Presence Enhance your business etiquette in just 2 hours with our free online course. Earn a certificate of completion as you learn essential skills such as making effective introductions, creating memorable impressions, and mastering professional handshake techniques. Understand the nuances of using business cards, remembering names, and engaging in various levels of conversation. Gain insights into proper table manners, dress codes, and the significance of colors in professional attire. This course is designed to improve your networking skills and elevate your professional image, providing you with practical tips that can be immediately applied in any business setting. Course Objectives: Define etiquette and provide an example of how etiquette can be of value to a company or organization. Understand the guidelines on how to make effective introductions. Identify the 3 C’s of a good impression. Understand how to use a business card effectively. Identify and practice at least one way to remember names. Identify the 3 steps in giving a handshake. Enumerate the four levels of conversation and provide an example for each. Understand place settings, napkin etiquette and basic table manners. Understand the meaning of colors in dressing for success. Differentiate among the dressy casual, semi-formal, formal and black-tie dress code.
- [Course 2992: Customer Service](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1192979): Customer Service Elevate your customer service skills with our free, self-guided online course in Customer Service. In just a few hours, you'll learn essential techniques for serving customers better, handling difficult situations, and generating return business. Complete the course and earn a certificate to enhance your professional toolkit! We all serve customers, whether we realize it or not. Maybe you're a cashier, providing a friendly checkout experience. Perhaps you're a receptionist, greeting visitors and answering their inquiries. Or maybe you work in maintenance, keeping facilities clean and safe for everyone. The Customer Service course will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business. Course Objectives: State what customer service means in relation to all your customers, both internal and external Recognize how your attitude affects customer service Identify your customers’ needs Use outstanding customer service to generate return business Build good will through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal with difficult customers
- [Course 2993: Developing Emotional Intelligence](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1192981): Developing Emotional Intelligence Elevate your personal and professional success with our free, self-guided online course in Developing Emotional Intelligence. In just a few hours, you'll learn to recognize and manage your emotions, navigate challenging situations, and communicate empathetically. Complete the course and earn a certificate to boost your emotional intelligence and build positive relationships in any organization. Taking control over the emotions that shape our lives can have powerful effects. Emotional intelligence (EI) is the ability to recognize and manage our emotions, behaviors, and impulses, as well as apply this knowledge to the world around us. It encourages self-awareness, internal motivation, and the exploration of diverse perspectives. Through effective and authentic communication, emotional intelligence will create positive relationships within any organization. Emotional intelligence is a skill that can be developed, in which these skills will help you to maximize your personal and professional success. The Developing Emotional Intelligence course will provide participants with the tools to gain control over emotions, navigate challenging situations, and communicate empathetically. With emotional intelligence, you can build a happy and prosperous life. Course Objectives: Define emotional intelligence and emotions Identify the components of emotional intelligence Identify tools to gain control over emotions Determine effective verbal and nonverbal communication skills Successfully execute conflict resolution and manage relationships with others Identify the benefits of being emotionally aware Recognize ways to apply emotional intelligence in the workplace Determine ways to make a great impression on others
- [Course 2994: Goal Setting and Getting Things Done](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1192983): Goal Setting and Getting Things Done Unlock your potential with our free, self-guided online course, Goal Setting and Getting Things Done. In just a few hours, you’ll learn effective strategies to overcome procrastination and manage your time better. Complete the course and earn a certificate to boost your productivity and satisfaction in both your personal and professional life. Goal Setting is one of the most basic and essential skills to develop. What makes a good goal? We touch on goal characteristics, time management, making a to do list, and what to do when setbacks occur. This workshop will provide the knowledge and skills for your participants to complete more tasks and get things done. Our Goal Setting and Getting Things Done self-guided online course will cover strategies to help you nts overcome procrastination. These skills will translate into increased satisfaction in their professional and personal lives. Your participants will learn about the goal setting characteristics of successful people and how they too can become happier and more productive individuals.   Course Objectives: Overcome procrastination Manage time effectively Accomplish important tasks  Self-motivate Create SMART goals
- [Course 2995: Job Search Skills](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1192985): Job Search Skills Take control of your career with our free, self-guided online course, Job Search Skills. In just a few hours, you'll gain the confidence and tools to build a standout resume, network effectively, and ace your interviews. Complete the course and earn a certificate to kickstart your job search journey! Searching for a job can be intimidating. How do you know what job you're best suited for? How do you build a winning resume and cover letter? Where can you find job leads? How do you network without feeling nervous? What happens when you land an interview? And most importantly, where do you find help when you need it? The Job Search Skills course will give you the answers to all these questions, plus a plan to get you to a new job within a month. After completing this program, you'll be more than ready to start your search for your perfect job. Identifying the purpose for working and the assessment of skills can help determine the types of jobs your participants should apply for. Course Objectives: Define your objectives and purpose in your search for employment. Help you establish SMART goals in the job-hunting process. Assist you in developing a first month plan of action for your job search. Craft an effective resume. Form an attractive cover letter. Develop and present a portfolio of your prior work. Learn networking skills in finding leads for jobs. Efficiently get interviews and thrive in the interview process.
- [Course 2998: Telework and Telecommuting](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1192987): Telecommuting Skills for High Performance Discover the skills needed to excel in a remote work environment with our practical, self-guided Telework and Telecommuting course. Covering essential topics such as self-management, time management, organizing and planning, and effective communication, this course helps you overcome the unique challenges of telework. Learn to manage your time, set up an efficient home office, and maintain clear communication. Improve your performance and well-being while enjoying the benefits of flexible schedules and no commute, leading to increased productivity and a better work-life balance. Course Objectives: Know the skills required for working outside the office Learn keys to proper self-management Learn ways to manage time efficiently Know different methods of organization and planning Identify various forms of communication and their proper use Address and resolve challenges that teleworkers can face
- [Course 2999: Workplace Diversity](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1192989): Workplace Diversity, Equity, and Inclusion The world is diverse; it is made up of people who have different backgrounds, traditions, and beliefs. Diversity, equity, and inclusion (DEI) creates a culture where every individual is acknowledged and supported, regardless of their differing background. It helps us to recognize the value in diverse voices, as well as other individual differences, such as gender, race, religion, ethnicity, or sexual orientation. Ultimately, a diverse workplace will lead to better innovation and success. Through inclusive language and leadership, everyone is encouraged to evolve both personally and professionally. Many organizations are working towards fostering a workplace culture that is committed to DEI practices and ensuring that every voice is heard. The Diversity, Equity, and Inclusion course will provide participants with the tools to recognize social biases, respond to microaggressions, as well as provide resources to create a safe and welcoming work environment. With strong team commitment and courage, we can create a sense of belonging for everyone . Workshop Objectives: Define diversity, equity, and inclusion Explore the dimensions of diversity Recognize common social biases and discover ways to overcome microaggressions Determine effective communication strategies Identify the components of inclusive leadership Recognize ways to prioritize DEI in the workplace Identify workplace policies and best efforts to foster an inclusive culture Successfully encourage respect and belonging
- [Course 0131: Computer Skills for the Workplace (Ed2Go Courses)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1217296): CLICK HERE TO REGISTER This course is designed to provide the fundamental computer competencies you need to survive and prosper in today's fast-changing workplace. You will learn how to implement the powers of modern office software to work faster and more efficiently. This course will also focus on practical applications for software most common to the workplace. By the time you finish, you will have learned why employers consider technological literacy so critical to the success of any organization. Outline Overview: The Workplace Technology Solution Outlook: Email and Scheduling Word: Creating and Formatting Documents Word: More Advanced Formatting Excel: Spreadsheet Basics Excel: Formatting, Charts, and Printing Access: Database Basics PowerPoint: Creating and Editing a Presentation Integrating Microsoft Office Programs Using the Internet Transferring and Protecting Data Putting Your Skills to Work
- [Course 2002: Administrative Dental Assistant (Ed2Go Programs)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1217433): CLICK HERE TO REGISTER As an Administrative Dental Assistant, you will perform as a professional dental staff member and work on behalf of the patient as well as the dentist. This exciting Administrative Dental Assistant Online course can help you gain entrance into the Dental Assistant career path. You will learn about patient care, as well as how to assist with administrative dental duties. Advance and discover career possibilities after acquiring the skills essential for an entry-level administrative dental assistant position. A dental assistant's duties typically involve managing medical records, accounts receivable, and reimbursement, as well as billing patients and insurance, scheduling patients, and performing procedural and diagnostic coding. You'll also learn important foundational skills such as dental terminology and anatomy, as well as written and oral communication skills. This course provides comprehensive instruction with DENTRIX G4 software, which includes sample practice opportunities. You can also use this software to engage in activities and tasks that you would perform in an actual dental practice and use it to demonstrate your skills. Textbooks are included in the cost of the course. Outline The Dental Profession Orientation to the Dental Profession: Dental Basics Interpersonal and Communication Skills Communication Skills and Telephone Techniques Written Correspondence Patient Relations Dental Healthcare Team Communication Records Management Patient Clinical Records Information Management Scheduling and Recall Systems Dental Patient Scheduling Recall Systems Dental Insurance Processing Financial Management Financial Arrangements and Collection Procedures Bookkeeping Procedures: Accounts Receivable Bookkeeping Procedures: Accounts Payable Office Equipment and Inventory Inventory Management Office Equipment Computers in the Dental Office Employment Strategies
- [Course GES7007: Entry-Level Driver Training (ELDT) for Hazardous Materials](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1217525): CLICK HERE TO REGISTER Truck drivers with their CDLs are in-demand in the trucking industry, and being able to transport hazardous materials is a specialized driver credential that can result in more opportunities and higher driver pay. This course was created in collaboration with an approved training provider listed on Federal Motor Carrier Safety Administration (FMCSA)'s Training Provider Registry (TPR). This CDL hazmat test course is designed for commercial motor vehicle drivers seeking a hazardous materials (H) endorsement to their Commercial Driver's License (CDL). The hazmat endorsement is required to become a hazmat driver so that you can haul certain types of specialized freight and open new career opportunities as a driver. If you seek an endorsement such as this, you must complete this curriculum to take the state-administered knowledge test for the H endorsement. The hazmat theory course must be completed to take the state Hazmat Endorsement Knowledge Exam, which is usually administered at the state motor vehicle office. Upon completion of this hazmat endorsement training course, our system will automatically upload your ELDT records to the U.S. Department of Transportation's (DOT) TPR, and you can take your state's hazmat knowledge test. Students who successfully take the knowledge test can be issued the H endorsement. Note: There are no refunds or transfers for this course. This course is excluded from ed2go standard refund and transfer policies. Once access to the course is provided, no refunds or transfers will be allowed. This course includes the required ELDT theory exams for each of the units.; it does NOT include the behind-the-wheel training, cost of the CDL test, or other state exam charges. Satisfies ELDT requirements for obtaining the hazmat (H) CDL endorsement Prepares the student to take their state administered hazmat knowledge test Enables the driver to haul specialized hazmat freight upon issuance of the endorsement Enrolled students are invited to attend our exclusive annual virtual National Apprenticeship Week events, featuring live webinars, workshops, and employer interactions Additionally, once enrolled in an ELDT course, you will receive access to the following free and optional CDL Permit Prep courses: CDL Permit Prep: Air Brakes CDL Permit Prep: Combination Vehicles CDL Permit Prep: Hazardous Materials CDL Permit Preps: Doubles & Triples CDL Permit Prep: Tankers CDL Permit Prep: General Knowledge The prep courses for the required CDL written exams taken through your local DMV are based on the CDL Class chosen and your state's requirements. Each state has different requirements for the CDL Class A, B, or Hazardous Materials, so obtaining the manual for your specific area is recommended. These can be found online, or a book may be picked up at your local DMV. Outline Basic Introductory HM Requirements Operational HM Requirements Reporting HM Crashes and Releases Tunnels and Railroad (RR)-Highway Grade Crossing Requirements Loading and Unloading HM HM on Passenger Vehicles Bulk Packages Operating Emergency Equipment Emergency Response Procedures Engine and Fueling Tire Check Routes and Route Planning Hazardous Materials Safety Permits (HMSP)
- [Course GES1033: Registered Behavior Technician Training (Ed2Go Programs)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1217577): As a Registered Behavior Technician (RBT®), you can seek professional opportunities in a variety of growing industries not limited to psychiatric technicians and aids, behavioral disorders and mental health, and education. This RBT training course includes Applied Behavioral Analysis (ABA) and provides you with the required 40-hour training needed prior to scheduling an Initial Competency Assessment with your supervisor. Within the course you have access to a Board-Certified Behavior Analyst (BCBA®) who will provide feedback on in-course assignments designed to specifically prepare you for the 40-hour training requirement for the RBT certification through Behavioral Analyst Certification Board (BACB®). With the support of a BCBA instructor, you will learn the steps required to administer behavioral intervention plans, record and prepare data for the behavior analyst, and follow ethical decision-making and protocol, as described by the board. You will learn the common functions of behavior, how to use motivators and reinforcers, conduct preference assessments, protocols for crisis prevention, and reduce or increase target behaviors by following a behavior intervention plan. This RBT course includes a voucher that can be used for the BACB RBT certification exam only when all BACB RBT application requirements are met. This course does not include any application fees, background checks, or completion of the initial competency assessment. As of 1/1/24, BACB requires that all initial competency assessments should be completed by employer. Please ensure that you are familiar with BACB policies and application requirements when pursuing a career as a certified Registered Behavior Technician. Outline Introduction to Applied Behavior Analysis Measurement in Applied Behavior Analysis (ABA) Assessment in Applied Behavior Analysis (ABA) Skill Acquisition: Principles of Learning Skill Acquisition: Instructional Methods Behavior Reduction: Proactive Procedures Behavior Reduction: Reactive Procedures Crisis Prevention and Management Documenting and Reporting Professional and Ethical Conduct Ethics in ABA Final Exam
- [Course 0134: Certified Medical Administrative Assistant + Medical Terminology (Ed2Go Programs)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1251181):     This online Certified Medical Administrative Assistant + Medical Terminology course will teach you medical terminology and how to become a valuable member of the healthcare team as an administrative medical assistant who handles a broad range of duties and is a skilled multitasker who directs the flow of patients through an office. Adequate patient flow allows the practice to operate efficiently, increase revenue, and provide a positive experience for the patient. Their duties include maintaining the reception area, welcoming patients and visitors, scheduling appointments, gathering demographic information, verifying insurance eligibility, obtaining prior authorizations, collecting copayments, and communicating via the phone and patient portal. This online medical administrative assistant course will prepare you for positions working alongside medical providers performing these administrative duties. The medical terminology course introduces key concepts of medical language and human anatomy, emphasizing the interconnectedness of body systems in health and disease. The curriculum covers topics such as the musculoskeletal, cardiovascular, respiratory, nervous, and immune systems, along with mental health and special senses, with exams at the midterm and final stages. Students with prior knowledge can optionally test out by achieving a minimum score of 80%, replacing course content if desired. It is important to understand that this course feature only applies to the online Medical Terminology course, the standalone course, or advanced career training course bundles that include Medical Terminology. Upon completing this course, you will be prepared for the Certified Medical Administrative Assistant (CMAA) national certification exam offered by the National Healthcareer Association (NHA). This online medical administrative assistant certification course includes a voucher that covers the fee for the exam. Outline Medical Terminology Getting Started How to Take This Course Test-Out Exam 1: Lessons 1–Midterm Exam Introduction to Medical Terminology and the Human Body in Health and Disease The Musculoskeletal System The Cardiovascular System The Lymphatic and Immune Systems The Respiratory System The Digestive System The Urinary System Midterm Test-Out Exam 2: Lessons 8–Final Exam The Nervous System Special Senses: The Eyes and Ears The Integumentary System The Endocrine System Mental Health Male and Female Reproductive Systems Diagnostic Procedures, Nuclear Medicine, and Complementary Medicine Final Exam Certified Medical Administrative Assistant Medical Assisting Foundations Professional Behavior Legal and Ethical Issues The Art of Communicating Telecommunications, Telephone Professionalism, and Telephone Techniques Written Communications Medical Office Environment Patient Scheduling Managing Medical Records Introduction to Health Insurance Medical Coding: An Overview Patient Accounts Insurance Claims, Patient Billing, and Collections Daily Financial Practices Managing the Office Pharmacology Certification Preparing for Your Career
- [Course GES117: Pharmacy Technician (Ed2Go Programs)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1251225): CLICK HERE TO REGISTER This online pharmacy technician certification course will prepare aspiring pharmacy technicians to effectively assist the pharmacist in the packing and distribution of medication. You will receive didactic and hands-on pharmacy technician training to develop the skills necessary for successful employment in the field. This pharmacy technician training program will empower you to pursue entry-level pharmacy tech positions by teaching you medical and pharmaceutical terminology, basic anatomy related to the pharmacology of medications, and pharmaceutical calculations. Through this pharmacy technician certification course, you will obtain hands-on practice in retail pharmacy procedures through an online lab module. You will learn what information is necessary to process prescriptions and physician orders and apply that knowledge to fill mock prescriptions. The curriculum in this pharmacy technician certification course also includes the ethics of pharmacy practice and education about prescription medications, patient care and interaction, and charges and reimbursement. Upon completion of this pharmacy technician training course, you will be prepared to sit for the Pharmacy Technician Certification Exam (PTCE) offered by the Pharmacy Technician Certification Board (PTCB). This course includes a voucher which covers the fee for the exam. As a part of completing your pharmacy tech course online, you will also have the option to perform a hands-on, 130-hour Clinical Experience. Clinical Experiences are based on individual state board requirements. Outline Medical Terminology Getting Started How to Take This Course Test-Out Exam 1: Lessons 1–Midterm Exam Introduction to Medical Terminology and the Human Body in Health and Disease The Musculoskeletal System The Cardiovascular System The Lymphatic and Immune Systems The Respiratory System The Digestive System The Urinary System Midterm Test-Out Exam 2: Lessons 8–Final Exam The Nervous System Special Senses: The Eyes and Ears The Integumentary System The Endocrine System Mental Health Male and Female Reproductive Systems Diagnostic Procedures, Nuclear Medicine, and Complementary Medicine Final Exam Pharmacy Technician Pharmacy Practice Then and Now The Pharmacy Technician Pharmacy Laws and Regulations Pharmacy Ethics Controlled Substances Workplace Safety Prescription and Medication Order Requirements Sterile and Non-Sterile Compounding Pharmaceutical Calculations, Part 1 and Part 2 Pharmacology Considerations in Special Populations Pharmacology and the Nervous System Pharmacology and the Cardiovascular System Pharmacology and the Genitourinary System Pharmacology and the Musculoskeletal System Pharmacology and the Respiratory System Pharmacology and the Gastrointestinal System Pharmacology and the Endocrine System Oncology Infectious Disease Wellness, Health Promotion, and Disease Prevention Career Development
- [Course T9270: Using Social Media in Business (Ed2Go Courses)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1251321): One of the biggest challenges for business owners is finding new customers. Over the past decade, some business owners have leveraged social media to do just that. Whether you are a social media novice or a seasoned veteran, this course will give you a solid foundation in social media marketing and how to use social media for business No matter your goals, social media is a game changer for businesses in today's globally connected environment. So, whether you are looking for a new way to market your business or simply want to better understand social media, this social media in business course will empower you for future success. Outline Lesson 1 - Developing a Social Media Foundation Lesson 2 - Creating Your Social Media Strategy Lesson 3 - Building Your Social Media Organization Lesson 4 - Crafting High-Quality Content Lesson 5 - Facebook Lesson 6 - Instagram Lesson 7 - LinkedIn Lesson 8 - Google Business Profile Lesson 9 - Other Social Media Platforms to Know Lesson 10 - Social Media Automation & AI Lesson 11 - Social Media and Your Team Lesson 12 - Measuring Your Social Media Performance
- [Course T9238: Personal Finance (Ed2Go Courses)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1251375): Do you have clear financial goals? Are you confident you will be able to retire someday? How can be sure you are making the right investments? Do you know how to change your credit report to reduce your expenses and increase your financial security? Do you know how to keep good financial records? This course will prepare you for a lifetime of worthwhile personal financial planning. The tools you will learn are useful, realistic, and easy to work into your regular routine. They will help you gain control over the financial impact of the choices you make. You will learn to create and use a budget, borrow and invest wisely, make intelligent decisions about insurance, and plan for your financial future. You will develop a retirement savings plan, and you will be better prepared to make large purchases and plan for taxes. You will learn the essentials of household bookkeeping, recordkeeping requirements, and much, much more. Outlinle Lesson 1 - Your Financial Situation Lesson 2 - The Daily Grind: Earnings, Bills, and Taxes Lesson 3 - Your Credit Lesson 4 - The Art of Borrowing Lesson 5 - Creating and Living With a Budget Lesson 6 - Investing in Mutual Funds Lesson 7 - Investing in Stocks Lesson 8 - Other Types of Investing Lesson 9 - Insurance Considerations Lesson 10 - Planning for Your Retirement Lesson 11 - Life's Big Expenses Lesson 12 - Estate Planning
- [Course 0136: Lifeguard Training](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1265517): The American Red Cross lifeguard training and certification program is the first step to get hired as a certified Red Cross lifeguard. Our detailed training includes both testing of hands-on skills as well as a written test. Upon successful completion of the Lifeguarding course, you will receive a Lifeguarding/First Aid/CPR/AED certification, which is valid for two years and is accepted nationwide. Please note that this course begins with 6 hours of self-study online, followed by 9 hours of classroom training, then concludes with 12.5 hours of pool training. Prerequisites for lifeguard training include: Students must be at least 15 years old by the last day of class. Students must pass a pre-course swimming skills test prior to taking lifeguarding courses. This includes a 300-yard swim using front crawl or breaststroke, a 2-minute tread using legs only and the ability to retrieve a 10-lb dive weight from 7 ft deep, surface and swim 20 yds with the weight, using legs only and exit the pool without using a ladder within 100 seconds.
- [Course GES443: Human Resources Manager (Ed2Go Programs)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1273294): The Human Resources Manager series will provide you with the essential knowledge you need to manage and lead others. By the end of the course, you will also have mastered the skills you need to prepare to take the Professional in Human Resources (PHR) certification exam. The Human Resources Professional course will prepare you for a career in human resources. This course explores the foundational aspects of HR, including human resource laws, hiring disciplines, and labor relations. You will learn industry-recognized practices that align with the Human Resource Certification Institute (HRCI) and the Society for Human Resource Management (SHRM). By the time you finish the course, you will be equipped to start your career in this growing field. Additionally, you will be prepared to take the HRCI's Professional in Human Resources (PHR) certification exam. The PHR certification recognizes that an individual holds the knowledge and experience needed to excel in human resource management. You will also learn information useful for other certification exams, including SHRM's Certified Professional (SHRM-CP) exam and the HRCI's Associate Professional in Human Resources (aPHR) exam. The Management Training Online course is perfect for anyone who wants to learn the basics of business and management, including business owners and entrepreneurs. The Management Training Online course consists of 12 separate modules designed to provide you with the vital information you need for success in the business world. You'll gain an understanding of financial and accounting terms, effective negotiation strategies, the marketing process, employment law, compliance and regulatory requirements, and licensing, permits, and taxes. You'll also learn about the seven management disciplines that are essential to success. What you will learn Comprehensive knowledge needed to sit for the PHR Certification Exam A broad overview of human resources practices Skills for handling recruitment, performance appraisals, and training processes Strategic decision making for compensation and job evaluation Foundational knowledge of U.S. laws and regulations regarding employment practices, including financial and accounting terms OSHA rules governing employee health and safety Important topics in running operations in accord with legal requirements How taxes affect you, whether your business is a sole proprietorship, partnership, or corporation Process of negotiating, how to evaluate negotiation styles, and successful negotiation strategies for most environments How you will benefit Learn how to contribute to company strategy planning so that you can be a more valuable member of the team Prepare for PHR certification and set yourself apart Open the door to new career opportunities and higher salaries after obtaining your PHR certification, including jobs such as: HR generalist, Recruiter, HR Representative, HR Assistant, HR Specialist, HR Manager, Compensation and Benefits Manager, and more Develop communication skills that will allow you to thrive in a professional environment Explore your abilities as a leader and learn how to masterfully manage people and projects Set yourself apart from competitors by receiving management training Syllabus Human Resources Professional Getting Started Pretest Introduction to Human Resources HR's Role in Strategy Affirmative Action Diversity Considerations Making HR Decisions Retention Recruiting Hiring Training Programs Creating a High-Performance Workplace Midterm Appraising and Improving Employees' Performance Remote Work Workplace Communication, Motivation, and Digital Media Compensation and Benefits Employee Health and Safety The Legal Environment Employee Rights and Discipline Investigations Managing Labor Relations Global Human Resources Preparing for the for the aPHR, PHR, and SHRM-CP Exams Final Exam Resources Management Training Financial and Accounting Management Introduction and Overview Importance of Financial Statements The Balance Sheet The Income Statement Statement of Cash Flows Financial Ratios Conclusion Marketing Management Introduction and Overview Marketing Goals The Marketing Plan The Marketing Mix The Marketing Budget Marketing Implementation Technology and Marketing Summary Strategic Management in Operations Introduction and Overview Definitions and Business Models Categories of Strategies Strategic Planning Models Creating Strategic Alternatives Implementation Conclusion Legal Issues in Operations Introduction Sources of Law Agency and Employment Law Torts Law Sales and Products Liability Intellectual Property Ethics Summary Legal Aspects of Contracts Introduction and Overview What is a Contract? Elements of a Contract Duties and Obligations What is the Deal? Legal Representation Good Faith and Conclusion Tax Issues Introduction Methods of Accounting Income and Expenses Depreciation Property Dispositions Types of Entities and Tax Returns Summary Organizational Development and Change Introduction and Overview The Culture of an Organization Types of Culture Organizational Change The Human Side of Change and Resistance Summary Negotiating Strategies Introduction Steps in Negotiating Tools in Negotiating Types of Negotiations Personality Types Preparing for Negotiations BATNA and Summary Business Best Practices Introduction and Overview Definitions Questions for Discussion Benchmarking Resources Understanding the Process Conclusion Organization Leadership and Decision Making Introduction and Overview What Is a Leader? Sources of Power in Leadership Leadership Theories Transformational Leaders Decision Making and Empowerment Accountability Summary Project Management for Executives Modern Project Management Project Management Context Project Management Life Cycle Successful Project Managers Project Management Methodology Project Management Processes and Practices Seven Management Disciplines Introduction and Overview Strategy Management Human Resource Management Technology Management Production and Operations Management Sales and Marketing Management Financial Management Risk Management Summary
- [Course 0139: Dental Assisting](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1273992): This program prepares learners for entry-level positions as a chair-side dental assistant. This program covers the history of dentistry, introduction to the dental office, the legal aspects of dentistry, introduction to oral anatomy, dental operatory, introduction to tooth structure (primary and permanent teeth), the oral cavity; and other areas. The purpose of this program is to familiarize learners with all areas of administrative and clinical dental assisting focusing on the responsibilities required to function as an assistant in a dental practice.  Objectives Describe the process for gathering and assessing patient health information Explain the foundations of and procedures used in clinical dentistry Summarize the use of radiology in dentistry and issues associated with it Describe the primary materials, instruments, and equipment used in dentistry including basic care and maintenance of instruments Outline how dental assistants assist with various dental procedures and types of dentistry Summarize the essential administrative and communication skills required of dental assistants Explain the anatomy, physiology, and pathology concepts associated with dentistry Explain infection control, safety, and emergency procedures and regulations in the dental environment Explain pediatric and orthodontic procedures and tools Activities General Anatomy and Physiology, Head and Neck Anatomy, Face and Oral Cavity Oral Embryology and Histology Tooth Morphology & Tooth Identification and Dentition Hand Washing & Donning and Removing PPE Disclosing Dental Plaque Introduction to Tooth Brushing and Flossing Instruction in Oral Nutrition Using ChooseMyPlate Dental Office Identification Vital Sign Dental Instrument Identification Muscle Strengthening Exercises Handling and Transferring Instruments Placing the High-Volume Evacuator Tips and Saliva Ejectors Placing and Removing a Dental Dam Radiographs Mixing ZOE Cement Obtaining an Alginate Impression Preparing the Tofflemire Matrix System Placing and Removing Retainer, Matrix Band, and Wedge for a Class II Restoration Endodontic Instruments Periodontal Procedure Instruments Oral Surgery Instruments Surgical Scrub & Donning Surgical Gloves Performing Coronal Polishing (Simulation) Orthodontics Instruments First Aid  
- [Course 0140: OSHA 30-Hour General Industry](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1284326): IF YOUR EMPLOYER IS PAYING OR REIMBURSING, THEN PLEASE CLICK HERE TO REGISTER. Invoicing is an option. Just send an email to communityed@coastalpines.edu . The 30-hour training program is intended to provide workers with some safety responsibility a greater depth and variety of training. Training is intended to cover an overview of the hazards a worker may encounter on a job site and emphasizes hazard identification, avoidance, control and prevention. Mandatory (12 hours) Introduction to OSHA Managing Safety and Health Walking and Working Surfaces, Including Fall Protection Exit Routes, Emergency Action Plans, Fire Prevention Plans, and Fire Protection Electrical Personal Protective Equipment (PPE) Hazard Communication Elective (10 Hours - At least five of the following topics and lasting at least 1/2-hour each) Hazardous Materials (Flammable and Combustible Liquids, Spray Finishing, Compressed Gases, Dipping and Coating Operations) Permit-Required Confined Spaces Lockout / Tagout Machine Guarding Welding, Cutting, and Brazing Introduction to Industrial Hygiene Bloodborne Pathogens Ergonomics Fall Protection Safety and Health Programs Powered Industrial Vehicles Optional (8 Hours) Teach other general industry hazards or policies and/or expand on the mandatory or elective topics. The minimum length of any topic is one-half hour.
- [Course 0141: Introduction to Computers](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1285617): This course is for those who have little or no experience with personal computers and who want to learn the basics. Learn about the main components of a typical computer system and the basic elements of Windows. Learn how to navigate in Windows Explorer, organize files and folders, search for items on their computers, and personalize Windows. Also learn how to safely email and browse the internet. Basic Computer Components Passwords and Account Settings The Start Menu Working with the Taskbar Working with Apps Email Email Attachments Email Safety Searching for Files Storing Files Internet Basic Navigation Favorites Threats While Surfing Using Social Media Sites Safely
- [Course GES7010: HVAC/R Technician (Ed2Go Programs)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1289778): This online HVAC/R training course will prepare you for an entry-level career in the HVAC/R industry by providing hands-on guidance for service, repair, and solutions. During this HVAC/R certification program, you will learn from in-depth materials to understand HVAC/R service and repair, environmental challenges and solutions, and service call simulations that bring concepts to life. From safety, tools, and equipment best practices to commercial and residential appliance fundamentals—this HVAC/R technician course is designed to help you succeed in your new career. You will thoroughly understand key HVAC/R topics, including heat, temperature and pressure, refrigeration and refrigerants, safety practices, tools and equipment, leak detection, system evacuation, refrigeration oil management, system charging, automatic controls, electric motors, and much more. Reinforce your learning by engaging in over 200 course simulations and challenges to test your knowledge and skills. This HVAC/R technician course also emphasizes the importance of soft skills such as communication, decision-making, time management, problem-solving, and accepting responsibility. At the completion of your HVAC/R training, you will be ready to pass all 17 HVAC Excellence Employment Ready Certificates, the EPA 608, and the NATE Ready to Work Certificate. A voucher package is included with your HVAC/R certification enrollment, which includes the HVAC Excellence Employment Ready Certificate exam and the EPA 608 Certification exam. Please research your state's requirements prior to enrollment to ensure this HVAC technician course is the right fit for you. HVAC/R Certification Exams This HVAC/R certified technician program will provide the necessary information to pass the following entry-level certificate exams: HVAC Excellence ESCO Group: 17 Employment Ready Certificates NATE: Ready to Work Certificate EPA 608: Section 608 Universal Technician Certification Upon completion of this HVAC/R training, you will also receive a voucher package for the HVAC Excellence Employment Ready Certificate exam* that includes: 1 Employment Ready Certificate for Electrical 1 Employment Ready Certificate for Air Conditioning 1 EPA 608 Voucher *Proctor fees may apply What you will learn Watch our  HVAC/R certified technician program video  overview to see how real-world scenarios and simulations will be applied in your learnings Explain the concepts of heat transfer, BTU, temperature, heat content, sensible heat, latent heat, pressure, gas laws, and work, and describe how they apply to air conditioning and refrigeration systems Describe the four basic components that make up the vapor-compression refrigeration cycle Identify the four major system components and explain their functions in the refrigeration system Properly install an air-conditioning system and put it into operation Troubleshoot mechanical and electrical problems in an air-conditioning and heat pump systems How you will benefit Become prepared to sit for the NATE Ready to Work Certificate exams Become prepared to sit for the HVAC Excellence Employment Ready Certificate Exams Become prepared to sit for the EPA 608 Refrigerant Handling Certification Exam Use real-world simulations included in this program to get hands-on HVAC/R training Discover soft skills simulations included in the course that will help sharpen your customer service skills Attend exclusive annual virtual National Apprenticeship Week events featuring live webinars, workshops, and employer interactions Syllabus Introduction Heat, Temperature, and Pressure Matter and Energy Refrigeration and Refrigerants Safety, Tools and Equipment, and Shop Practices General Safety Practices Tools and Equipment Fasteners Tubing and Piping Leak Detection, System Evacuation, and System Cleanup Refrigeration and Oil Chemistry and Management – Recovery, Recycling, and Reclaiming, and Retrofitting System Charging Calibrating Instruments Simulation: Safety Quiz Simulation: Soft Skills Quiz Automatic Controls Basic Electricity and Magnetism Introduction to Automatic Controls Automatic Control Components and Applications Troubleshooting Basic Controls Advanced Automatic Controls-Direct Digital Controls (DDCs) and Pneumatics Electric Motors Types of Electric Motors Application of Motors Motor Controls Troubleshooting Electric Motors Commercial Refrigeration, Part 1 Evaporators and the Refrigeration System Condensers Compressors Commercial Refrigeration, Part 2 Expansion Devices Special Refrigeration Systems Commercial Ice Machines Commercial Refrigeration, Part 3 Special Refrigeration Applications Troubleshooting and Typical Operating Conditions for Commercial Refrigeration Air-Conditioning (Heating and Humidification) Electric Heat Gas Heat Oil Heat Hydronic Heat Indoor Air Quality Air-Conditioning (Cooling) Comfort and Psychometrics Refrigeration Applied to Air-Conditioning Air Distribution and Balance Installation Residential Energy Auditing Typical Conditions Troubleshooting All-Weather Systems Heat Gains and Heat Losses in Structures Air Source Heat Pumps Geothermal Heat Pumps Domestic Appliances Domestic Refrigerators and Freezers Room Air Conditioners Commercial Air-Conditioning and Chilled-Water Systems High-Pressure, Low-Pressure, and Absorption Chilled-Water Systems Cooling Towers and Pumps Operation, Maintenance, and Troubleshooting of Chilled-Water Air-Conditioning Systems Commercial, Packaged Rooftop, Variable Refrigerant Flow, and Variable Air Volume Systems Simulation Challenge Mode: HVAC Simulation Challenge Mode: Electricity for HVAC Soft Skills and the HVACR Technician Communication Decision-Making Time Management Problem Solving Accepting Responsibility
- [Course T9239: Discover Digital Photography (Ed2Go Courses)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1290007): Discover Digital Photography is designed for the novice photographer with no previous experience with digital cameras. This course will teach you all about digital cameras, from DSLRs to smart phone cameras and what different equipment is used for. You will learn about different display methods for your camera, including sizing, print options, online storage, and how social media factors into digital photography. If you have old slides, negatives, or prints, this course will also teach you how to scan those "old school" photo assets. After completing the course, you will understand how the process of composing photos has changed with the evolving capabilities of digital photography. Syllabus What Is Digital Photography? Learn About Cameras Shopping for Digital Equipment Storing Digital Images Phone and Tablet Photography The Digital Darkroom Digital Photography Online Digital Printing A Changing Society Scanning and Restoring Photos Traveling With Digital Equipment Composing Digitally
- [Course 0144: TEAS Exam for RN Students](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1301271): Registration Steps Use this page to select, register, and pay for your RN TEAS exam Only exams taken in-person at a testing facility may be accepted. Online proctoring is not an option and scores will not be accepted. You may take this exam up to two times within one calendar year. You must wait for at least 30 days between your first and second exams. $20 service fee for transferring, dropping, withdrawing, cancelling, etc. within two days of each scheduled exam. Click here to create your TEAS exam account prior to your scheduled exam day Please select "Coastal Pines Tech College RN TEAS" as your institution Please note that your user name and password will be required to launch your scheduled exam.  Click here to learn more about the TEAS exam TEAS quick tips A four-function drop-down calculator is built into the exam (multiplication, addition, subtraction, and division). Plan to arrive at the testing center at least 15 minutes prior to the exam start time. Students arriving after the exam start time will not be allowed to take the TEAS exam. Plan on 4 hours to complete your TEAS exam.  What to bring on test day Photo ID: To be admitted to your testing session, you will need to present government-issued photo identification, such a driver’s license, passport, or green card.  You will not be admitted to the test if you do not have your ID or if your ID does not meet the following requirements: Government-issued Current photograph Examinee signature Permanent address Please note: a credit card photo, temporary license, or student ID do not meet these criteria. ATI log-in information: If you’re taking an online exam, please bring your ATI log-in information. You will need to create a student account at  www.atitesting.com  prior to test day and have your log-in information with you. Test-takers who do NOT have their ATI username and password will not be able to take the exam. What not to bring on test day Leave the following items at home or in your car, as they are not permitted in the exam room: Additional apparel: This includes, but is not limited to, jackets, coats, hats and sunglasses.  Discretionary allowances are made for religious apparel. All apparel is subject to inspection by the proctor. Personal items: These include, but are not limited to, purses, computer bags, backpacks, and duffel bags. Electronics: These include, but is not limited to, cell phones, smart phones, beepers/pagers, calculators (will be provided), and digital or smart watches. Food or drink: This is only permitted as a documented, medically necessary item. What to expect on test day Testing staff will check your photo ID, admit you to your test room, and direct you to a seat. Physically present proctors in the room are monitoring for odd or disruptive behavior. Do not engage in misconduct or disruption. If you do, you will be dismissed, and your exam will not be scored. You will not be allowed to use calculators that you have brought from home. The proctor will provide you with scratch paper for use during the exam. Scratch paper is not to be used before the exam or during breaks. All paper, in its entirety, must be returned to the proctor at the end of the testing session. After the Mathematics section, you may take a 10-minute break. During the break, DO NOT access any personal items.  If you need to leave your seat at any time other than the scheduled break, raise your hand for the proctor. Time for the exam section will not stop. Lost time cannot be made up.  If, during the exam, you have a technical issue with your computer, or for any reason need the proctor, raise your hand. Test challenges or testing-room complaints should be reported to the proctor before leaving the room on exam day.
- [Course 0145: Business Ethics](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1315438): A company's ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization. Implementing an ethical program will foster a successful company culture and increase profitability. Developing a Business Ethics program takes time and effort, but doing so will do more than improve business; it will change lives. A company's ethics will have influence all levels of business, and will influence all who interact with the company, including customers, employees, suppliers, competitors, etc. All of these groups will have an effect on the way a company's ethics are developed. It is a two-way street; the influence goes both ways, which makes understanding the importance of ethics within a business very important. Objectives Define and understand ethics Understand the benefits of ethics Create strategies to implement ethics at work Recognize social and business responsibility Identify ethical and unethical behavior Learn how to make ethical decisions and lead with integrity Outline What is Ethics? What Is Business Ethics? Ethical Obligations 10 Benefits of Managing Ethics Implementing Ethics in the Workplace Benefits Downside Guidelines for Managing Ethics in the Workplace Roles and Responsibilities Employer/Employee Rights Privacy Policies Harassment Issues Technology Business & Social Responsibilities Identifying Types of Responsibilities Handling Conflicting Social and Business Responsibilities Ethical Decisions The Basics Balancing Personal and Organizational Ethics Common Dilemmas Making Ethical Decisions Overcoming Obstacles Whistle Blowing Criteria and Risk The Process When You Should “Blow the Whistle” Managerial Ethics Ethical Management Identifying the Characteristics Ensuring Ethical Behavior Unethical Behavior Recognize & Identify Preventing Addressing Interventions Ethics in Business Organization Basics Addressing the Needs Ethical Principles Ethical Safeguards Developing a Code of Ethics Performing an Internal Ethics Audit Upholding the Ethics Program
- [Course 0147: Discover Sign Language (Ed2Go Courses)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1330334): CLICK HERE TO REGISTER Discover the graceful and expressive language of sign language and learn to communicate with anyone, anywhere, just by using your hands! With this American Sign Language (ASL) course, you can unlock this rewarding ability and master communicating with Deaf people. Throughout your online sign language training course, you will learn to fingerspell the alphabet, sign colors, numbers, objects, and family members. You will acquire a wide range of useful, everyday vocabulary that will enable you to engage in meaningful conversations with members of the Deaf community. Using video demonstrations, you will understand how to form correct signs and incorporate facial expressions to communicate beautifully in sign language. Explore the history and usage of American Sign Language (ASL) and how to navigate the culture and social customs of the Deaf community. By the end of this sign language course, you will be confident and ready to participate in a conversation using the power of sign language. Outline Lesson 1 - Introduction to Sign Language Lesson 2 - Fingerspelling Lesson 3 - Introducing Yourself Lesson 4 - Getting to Know You Lesson 5 - Continuing the Conversation Lesson 6 - Talking About Family Lesson 7 - Extended Family and Beyond Lesson 8 - A Sign for the Times Lesson 9 - More Time on Your Hands Lesson 10 - Feelings and Traits Lesson 11 - Clothing and Hairstyle Lesson 12 - Food and Animals
- [Course 0148: Fundamentals of Supervision and Management (Ed2Go Courses)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1330363): CLICK HERE TO REGISTER If you have recently been promoted to a supervisory or management position or want to learn how to become a more effective manager, this course will help you master the basics of business by learning the language of management. You will learn how to make a successful transition from employee to manager and you will learn how to manage your time so that you can deal with the constant demands of a managerial job. You will learn the skills required to delegate responsibility and motivate your employees. A large part of a manager's job involves getting things done through other people, and this course will help you understand how to influence and direct other people's performance. Finally, you will learn how to solve problems and resolve conflicts so you can accomplish your job more effectively. Outline Lesson 1 - Introduction to Managerial Work Lesson 2 - Making the Transition Into Management Lesson 3 - The Tasks of a Manager Lesson 4 - Managing Tasks, Performance, and Time Lesson 5 - Introduction to Motivation Lesson 6 - The Best-Known Researchers in Motivation Lesson 7 - Motivation Theories Lesson 8 - Understanding the Theories of Motivation Lesson 9 - Introduction to Conflict Resolution and Problem-Solving Lesson 10 - Models of Conflict Resolution and Problem-Solving Lesson 11 - Working Through Problems Lesson 12 - Implementing Solutions to Problems and Conflicts
- [Course 0149: Accounting Fundamentals (Ed2Go Courses)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1330394): CLICK HERE TO REGISTER In this comprehensive course, you will learn the basics of double-entry bookkeeping, as well as how to analyze and record financial transactions. You will get hands-on experience with handling accounts receivable, accounts payable, payroll procedures, sales taxes, and various common banking activities. Accounting Fundamentals covers all the bases, from writing checks to preparing an income statement and closing out accounts at the end of each fiscal period. Whether you're a sole proprietor looking to manage your business finances or you simply want to gain an understanding of accounting basics for career advancement or for personal use, this course will give you a solid foundation in financial matters. Outline Lesson 1 - Account Classifications, Account Titles, T Accounts, and the Accounting Equation Lesson 2 - General Ledger Accounts and the Balance Sheet Lesson 3 - Journalizing Transactions and Posting to the General Ledger Lesson 4 - Journalizing and Posting Cash and Charge Purchases and Payments on Account Lesson 5 - Journalizing and Posting Cash and Charge Sales and Cash Received on Account Lesson 6 - Payroll and Various Deductions Lesson 7 - Banking Services and Reports Lesson 8 - Posting Journal Totals to the General Ledger and Schedule of Accounts Payable and Schedule of Accounts Receivable Lesson 9 - End-Of-Year Worksheet Lesson 10 - End-Of-Year Financial Reports Lesson 11 - Journalizing and Posting Adjusting Entries Lesson 12 - Journalizing and Posting Closing Entries and Preparing a Post Closing Trial Balance
- [Course 0150: Human Resources Professional with Payroll Practice and Management (Ed2Go Programs)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1344910): CLICK HERE TO REGISTER This human resources professional with payroll practice and management course provides a comprehensive overview of key HR concepts and essential practices for today's workforce. The curriculum covers important topics like affirmative action, diversity considerations, as well as effective retention strategies, recruiting, and hiring practices. You will also learn how to improve employee performance, manage remote work dynamics, and enhance workplace communication and motivation. You will then delve into all critical areas of payroll administration and the intersection of HR and payroll. This includes key laws, like the Fair Labor Standards Act (FLSA), as well as information on federal employment taxes, payroll forms and different types of fringe benefits. You will learn how to calculate gross wages and understand paycheck calculations, including taxes and deductions. By completing this HR and payroll course bundle, you will become prepared for the HRCI's Professional in Human Resources (PHR) certification exam and the Fundamental Payroll Certification (FPC) exam offered by the PayrollOrg. You will also learn useful information for other certification exams, including SHRM's Certified Professional (SHRM-CP) exam and the HRCI's Associate Professional in Human Resources (aPHR) exam. What you will learn Discover the comprehensive knowledge needed to sit for the FPC and the PHR, aPHR, or SHRM-CP certification exams Get a broad overview of human resources practices Obtain skills for handling recruitment, performance appraisals, and training processes Learn strategic decision-making for compensation and job evaluation Gain foundational knowledge of U.S. laws and regulations regarding employment practices Understand OSHA rules governing employee health and safety Review strategies for implementing retention initiatives Understand the Fair Labor Standards Act of 1938, as well as the Internal Revenue Code Master the mathematics associated with calculating wages and taxes Learn the fringe benefits and compensation offerings that could be given by an employer How you will benefit Prepare for the FPC and the PHR, aPHR, or SHRM-CP certification exams Learn how to contribute to company strategy planning so you can be a more valuable member of the team Open the door to new career opportunities and higher salaries after obtaining your aPHR, PHR, or SHRM-CP certification, including jobs such as: HR generalist, recruiter, HR representative, HR assistant, HR specialist, HR manager, compensation and benefits manager, and more Set yourself up for a successful career as a payroll specialist, bookkeeper, payroll manager, or payroll accountant Know how to effectively communicate and manage a group of employees within a payroll department Master the federal taxation laws that pertain to payroll to become better equipped to handle clients' needs Outline Human Resources Professional Getting Started Pretest Introduction to Human Resources HR's Role in Strategy Affirmative Action Diversity Considerations Making HR Decisions Retention Recruiting Hiring Training Programs Creating a High-Performance Workplace Midterm Appraising and Improving Employees' Performance Remote Work Workplace Communication, Motivation, and Digital Media Compensation and Benefits Employee Health and Safety The Legal Environment Employee Rights and Discipline Investigations Managing Labor Relations Global Human Resources Preparing for the for the aPHR, PHR, and SHRM-CP Exams Final Exam Resources Payroll Practice and Management Introduction to Payroll Determining Worker Status The Fair Labor Standards Act (FLSA) Federal Employment Taxes Payroll Forms Fringe Benefits – Tax-Preferred and Other Related Health Benefits Fringe Benefits – Deferred Comp, Retirement Plans, and Stock Options Other Employee Benefits Calculating Gross Wages Calculating Gross Pay – Additional Topics Paycheck Calculation – Taxes Paycheck Calculation – Voluntary and Involuntary Deductions Gross to Net Paycheck Calculation Compliance – Laws and Reporting Global Payroll Payroll Process and Systems, and Audits Paying the Employee Payroll Administration and Management Basic Accounting Exploring Payroll Careers Exam Preparation Payroll Project
- [Course 0151: Accounting Fundamentals Series (Ed2Go Courses)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1345317): CLICK HERE TO REGISTER Accounting Fundamentals In this course, you'll learn the basics of double-entry bookkeeping, as well as how to analyze and record financial transactions. You'll get hands-on experience with handling accounts receivable, accounts payable, payroll procedures, sales taxes, and various common banking activities. We'll cover all the bases, from writing checks to preparing an income statement and closing out accounts at the end of each fiscal period. Accounting Fundamentals II This course will build on the knowledge you gained in Accounting Fundamentals, to provide you with a solid understanding of corporate accounting practices. You'll explore such topics as special journals, uncollectible accounts receivable, plant assets, depreciation, notes and interest, accrued revenue and expenses, dividends, retained earnings, and various financial reports for corporations. Outline Accounting Fundamentals Account Classifications, Account Titles, T Accounts, and the Accounting Equation General Ledger Accounts and the Balance Sheet Journalizing Transactions and Posting to the General Ledger Journalizing and Posting Cash and Charge Purchases and Payments on Account Journalizing and Posting Cash and Charge Sales and Cash Received on Account Payroll and Various Deductions Banking Services and Reports Posting Journal Totals to the General Ledger and Schedule of Accounts Payable and Schedule of Accounts Receivable End-Of-Year Worksheet End-Of-Year Financial Reports Journalizing and Posting Adjusting Entries Journalizing and Posting Closing Entries and Preparing a Post Closing Trial Balance Accounting Fundamentals II Accounts Payable Accounts Receivable Uncollectible Accounts Receivable Plant Assets and Depreciation Notes Payable and Notes Receivable Accrued Income and Accrued Expenses Dividends and Starting the Year-End Worksheet Complete Year-End Worksheet With Adjustments End-Of-Fiscal-Period Financial Reports Adjusting and Closing Entries and Post Closing Trial Balance Preparing a Payroll Preparing Federal Tax Deposits and Year-End Tax Reports
- [Course 0152: Leadership (Ed2Go Courses)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1345346): CLICK HERE TO REGISTER Leadership skills can help you gain the respect and admiration of others, while also allowing you to enjoy success in your career and more control over your destiny. Contrary to popular belief, leadership skills can be learned and developed. Even if you don't hold a leadership position, this course will teach you how to use the principles of great leaders to achieve success in almost every aspect of your daily life. Outline Leadership Qualities and Models Leadership Responsibilities Value-Centered Leadership Leadership Self-Assessment Leadership Skills: Team Building Leadership Skills: Communication Leadership Skills: Coaching or Mentoring Leadership Application (Personal): Behavioral Styles Leadership Application (Personal): Influence and Collaboration Leadership Application (Professional): Providing Strategic Vision Leadership Application (Professional): Creating/Changing Culture Leadership Application (Professional): Facilitating Creative Thinking
- [Course 0153: Travel Writing (Ed2Go Courses)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1362899): CLICK HERE TO REGISTER Learn how to develop the skills of a travel writer. Learn how to translate what is seen, heard, tasted, touched, smelled and felt (intuitively and physically) into publishable articles and books. Understand the writing styles and methods needed to sell material in today's competitive market. Learn about popular styles and types of travel writing that are the friendliest to new writers. Other topics of the workshop include; how to write query letters, how to produce articles, essays and books, trends in types of articles and books, grammar and writing skills refreshers, and marketing information. By the end of the course, you will have the ability to write for the travel market. So pack your sense of adventure, organize your determination and put your keyboard in a comfortable position. If you have a desire to write and yearn to travel, you are a perfect candidate to become a travel writer. Outline Overview of the Travel Market Keeping a Travel Writer's Journal Writing Travel Articles Writing Travel Books Making Plans for Travel Writing Techniques Outline Methods That Work Every Time Working Like a Travel Writer Submitting Like a Pro Research and Online Techniques Photos and Travel Writing Recycling Your Material  
- [Course 0154: Accounting Fundamentals II (Ed2Go Courses)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1363029): CLICK HERE TO REGISTER This course will provide you with a solid understanding of corporate accounting practices. In Accounting Fundamentals II, you will explore topics such as special journals, uncollectible accounts receivable, plant assets, depreciation, notes and interest, accrued revenue and expenses, dividends, retained earnings, and various financial reports for corporations. If you're interested in increasing your financial awareness and accountability while also gaining a marketable skill, this is the course for you. Outline Accounts Payable Accounts Receivable Uncollectible Accounts Receivable Plant Assets and Depreciation Notes Payable and Notes Receivable Accrued Income and Accrued Expenses Dividends and Starting the Year-End Worksheet Complete Year-End Worksheet With Adjustments End-Of-Fiscal-Period Financial Reports Adjusting and Closing Entries and Post Closing Trial Balance Preparing a Payroll Preparing Federal Tax Deposits and Year-End Tax Reports
- [Course 0155: Classroom Management Processes (Ed2Go Courses)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1363058): CLICK HERE TO REGISTER This teacher professional development course provides specific methods for improving your classroom management by offering six strategies that help to reduce student disruptions and promote learning. Learn how to implement routines, procedures, transitions, pacing, attention-getters, and silent signals. Also learn how to analyze areas in your own management plans that may need improvement and then build a plan using the provided course strategies to improve your classroom processes. The action plan you design, and the resources you receive within the classroom will help ensure that you can successfully implement these classroom management strategies to ensure a more efficient classroom. Outline Overview of Efficient Classroom Processes Strategy 1: Structured Daily Routines Strategy 2: Daily Procedures Strategy 3: Smooth Transitions Strategy 4: Pacing Strategy 5: Attention Getters Strategy 6: Silent Signals Building Your Strategy Focus Plan Putting it All Together Applying What you Have Learned
- [Course 0156: Introduction to QuickBooks Online (Ed2Go Courses)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1363094):   Learn how to manage your business finances with QuickBooks Online. This powerful accounting software has helped millions of small business owners oversee their finances. Now that the cloud-based version is outpacing the desktop version, there's no better time to refresh your QuickBooks knowledge. Learn to use key features of QuickBooks Online and gain hands-on experience creating invoices, receipts, and statements; track payables, inventory, and receivables; generating reports; and more. Whether you're new to QuickBooks or need a quick refresher, this course will empower you to take control of your business's financial accounting, all with the ease and convenience of an online platform. Outline Getting Started Accounting Basics The Chart of Accounts Centers and Lists Bank Accounts Recording Expenses Paying Bills Credit Cards and Loans Recording Income Invoices and Estimates Billable Expenses and Customer Credits Sales Taxes and Reports
- [Course 2007: Clinical Dental Assistant (Ed2Go Programs)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1363192): CLICK HERE TO REGISTER This comprehensive online clinical dental assistant program helps equip you for career success—with no previous experience necessary! You will learn essential aspects of professional dental assisting, including invaluable real-world perspectives from experienced dental assistants and essential information about anatomy and physiology, preventive dentistry, patient care and communication, radiology, pharmacology, anesthesia, assisting in specialty practices, employment strategies, and much more. You will also explore the basics of maintaining computerized clinical dental records using Dentrix Practice Management software. After completing this dental assistant certification training, you will have the opportunity to apply for a clinical experience, through which you will get real-life clinical assistant experience. You will also be ready to pursue certification as a clinical dental assistant, including the radiology, infection control, and anatomy and physiology portions of the Dental Assisting National Board examinations – NELDA or CDA. Once you have gained clinical experience and in-person hours, you will be prepared for the general assisting exam and achieve your dental assistant certification. Clinical Dental Assistant Experience Students have the option to directly seek employment after the completion of this clinical dental assistant course or take advantage of the opportunity to participate in ed2go's optional clinical experience program. The application for the clinical experience program is within the course. You must be 80% complete within the course before you are eligible to reach out to the clinical experience coordinator for program information. As a Clinical Dental Assistant program student, you have up to 6 months after course completion to apply, but please note clinical experiences are not guaranteed. If you meet all the educational, pre-screening checks, and industry qualifications, including a completed application package, you will be considered for placement based on host site availability. NATIONAL ENTRY LEVEL DENTAL ASSISTANT, NELDA, CERTIFIED DENTAL ASSISTANT, CDA, AND DANB are trademarks of the Dental Assisting National Board, Inc (DANB). This clinical dental assistant course is not reviewed or endorsed by DANB. Voucher Information Upon successful completion of this clinical dental assistant course, you will receive vouchers to sit for the Anatomy, Morphology, and Physiology (AMP), Infection Control (ICE), and Radiation Health and Safety (RHS) portions of the Dental Assisting National Board examinations. The exams meet 3 of 3 exam requirements for the NELDA certification and 2 of 3 exam requirements for the CDA. If you already have 3,500 hours of clinical experience and wish to pursue the CDA certification, you will need to acquire the General Chairside Assisting exam. The General Chairside Assisting exam is not included in this voucher package. Included vouchers are prepaid access to sit for the exams upon eligibility. What you will learn Describe the roles for each member of the dental team and twelve dental specialties Define the legal and ethical practice of dental assisting, including HIPAA Explain deciduous and permanent dentition along with their functions in dental anatomy and pathology Describe the chain of infection, transmission routes, and infection control for the dental practice, along with OSHA regulations Summarize the role of the dental assistant in pharmacology, nutrition, and interaction with a variety of patients in normal daily activities and emergency situations Describe the use, care, and preparation of dental instruments for patient care Outline the necessary components of a patient record prior to dental charting Use charting techniques to identify dental restorations and disease to create a treatment plan to prevent future disease progression Set up equipment for anesthesia and sedation. Describe patient clinical methods and techniques to prevent dental disease Identify the process of exposing high-quality radiographs in both traditional and digital formats Describe dental materials, their uses in dental treatment, and skills needed to use them efficiently Define the dental assistant's role in pediatric dentistry, orthodontics, endodontics, prosthodontics, and cosmetic dentistry Explain the communication and business needs to maintain a dental business office State transferable hard and soft skills in order to complete a résumé for a dental assistant position How you will benefit Real-world perspectives from experienced dental assistants Essential information about anatomy and physiology, preventive dentistry, patient care, and communication, radiology, pharmacology, anesthesia, assisting in specialty practices, employment strategies, and much more Explore the basics of maintaining computerized clinical dental records using Dentrix Practice Management software Obtain your clinical dental assistant certification through the Dental Assisting National Board Outline The Dental Profession Communication Skills Ethics for the Dental Assistant Basic Dental Sciences Dental Anatomy Oral Pathology Infection Control Hazardous Materials Caring for Exceptional Patients Pharmacology for the Dental Assistant Emergency Management Oral Health and Nutrition The Dental Office Dental Instruments Introduction to Chairside Assisting New Patients and Charting Introduction to Dentrix Learning Software (Optional) Anesthesia and Sedation Preventative Care Radiation Health Safety Extraoral and Digital Radiology Dental Emergency Procedures and Amalgam Restorations Composite Procedures and Laboratory Materials Pediatric Dentistry and Orthodontics Dental Specialties Dental Implants and Fixed Prosthetics Computerized Restorative Systems and Removable Prosthodontics Cosmetic Dentistry Dental Practice Management Your Dental Career
- [Course 0158: CompTIA A+ Certification Training (Ed2Go Programs)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1363223): CLICK HERE TO REGISTER Prepare to pass the CompTIA A+ certification exams to boost your resume and demonstrate your IT competence with a globally recognized credential! Obtaining your CompTIA A+ certification will open doors to entry-level IT jobs such as technical support specialists, help desk technicians, or field service technicians. Our comprehensive CompTIA A+ course offers a thorough overview of the basic concepts around multiple operating systems, enabling you to efficiently maintain and troubleshoot various operating systems. The CompTIA A+ certification is vendor-neutral and adaptable to different technology platforms, providing a solid foundation to pursue specialized certifications. You will become equipped with the skills to effectively diagnose and troubleshoot common software, hardware, and connectivity issues. With this employer-desired expertise, you will be an indispensable asset in any organization as you ensure smooth system operations and handle any technical challenges that arise. This CompTIA A+ certification training also covers network fundamentals, providing you with a solid foundation in networking concepts, protocols, and troubleshooting techniques. This knowledge will enable you to effectively manage network infrastructure, enhance connectivity, and contribute to efficient communication within organizations. Furthermore, you will gain practical experience in assembling and disassembling multiple computer parts, honing your skills in computer hardware. The in-depth CompTIA A+ training enables you to become proficient in building and maintaining computer systems, giving you a competitive edge in the job market. Upon successful completion of the lessons and exercises in this bundled CompTIA A+ certification program, you will be well-prepared to take CompTIA's A+ certification exams. You will receive an exam voucher for each certification exam, which covers the cost to sit for the certifying exams upon eligibility. What you will learn Explore a comprehensive video overview of the  CompTIA A+  course Master fundamental concepts of multiple operating systems to maintain and support them effectively Develop troubleshooting skills for software, hardware, and connectivity issues Acquire knowledge of network fundamentals, protocols, and troubleshooting techniques Gain in-depth experience in assembling and disassembling computer parts to expand your IT expertise How you will benefit Enhance and ensure your preparation for the CompTIA A+ certification exams Engage with a variety of interactive learning materials, assignments, and assessments that will deepen your understanding and help with exam preparation Boost your employability by jump-starting your IT career with a highly respected and recognized certification that demonstrates your proficiency in essential IT skills Outline CompTIA A+ Certification Training Taking a Computer Apart and Putting It Back Together All About Cases and Motherboards Supporting Processors and Upgrading Memory Power Supplies and Troubleshooting Computer Problems Supporting Hard Drives and Other Storage Devices Supporting Input/Output Devices Networking Fundamentals Network Infrastructure and Cloud Computing Supporting Mobile Devices Supporting Printers The Complex World of IT Professionals Installing Windows Maintaining Windows Troubleshooting Windows After Startup Troubleshooting Windows Startup Security Strategies Securing and Sharing Windows Resources Mobile Device Security Network Security and Troubleshooting Supporting macOS Linux and Scripting Preparing for a Certification Exam
- [Course 0159: Certified Residential Interior Designer (Ed2Go Programs)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1363252):   Elevate your design aspirations and transform spaces with our Certified Residential Interior Designer course. Ideal for aspiring and experienced designers, this interior design class empowers you to expand your knowledge, advance your career prospects, and enhance your industry standing. Throughout this interior design certification course, you will explore the elements of interior design in great depth and investigate ways to combine these elements to meet your clients' needs and preferences. From key design elements and principles to the history of styles and furnishings from different eras to reviewing materials, finishes, color, and textiles, you will leave this interior design course with a strong fundamental overview of interior design essentials. Beyond your interior design training, you will learn how to build a successful design business, cultivate your client base, and interact with clients in various scenarios appropriately. This program will help you hone your craft through its enriching, practical coursework intended to help you fine-tune your skills and give you real-life scenarios to discover your personal branding and style. This interior design certification course requires you to complete a final project where you will have the opportunity to design a family room that meets certain touchpoints gained throughout the course. This project can be used as a compelling portfolio presentation to earn new business and captivate potential clients by showcasing your unique design concepts. Your final project presentation will also be submitted for review by the Designer Society of America (DSA), which will qualify you to sit for the Residential Interior Design Qualifying Certification (RIDQC) certification exam. Upon successfully completing this program, you will earn your R.I.D.E. (Residential Interior Design Education) credential as part of the final exam and qualify to sit for the Residential Interior Design Qualifying Certification (RIDQC) certification exam. The RIDQC exam voucher is included with course enrollment for qualifying students. You will also obtain a free one-year DSA membership. What you will learn Prepare for both the R.I.D.E. and RIDQC exams Gain a deep understanding of design elements and principles and learn how to apply them effectively Develop proficiency in the entire design process, from concept development to the final presentation Acquire comprehensive knowledge of various materials and finishes commonly used in residential interiors Develop a strong foundation in color theory and gain the ability to apply this knowledge to create cohesive color schemes for residential interiors Obtain expertise in space planning techniques to effectively design residential spaces to meet clients' needs Acquire valuable insights into the business aspects of interior design, including project management, client relations, ethics, and professional practice Study the history of architecture and interiors to draw inspiration from various design movements and apply historical references in contemporary design work Develop an understanding of the selection and application of textiles, window treatments, accessories, and artwork to enhance the aesthetics and functionality of interior spaces Learn the lighting design principles, including the selection and placement of fixtures, to create well-lit and aesthetically pleasing environments How you will benefit Obtain your R.I.D.E. credential and prepare to sit for the RIDQC certification exam Demonstrate to clients and industry professionals that you are qualified and possess the necessary skills to handle any residential interior design job Gain the essential skills and tools to establish your business, attract clients, and create functional and aesthetically pleasing interiors that will advance your career Understand the history of design to aid you in applying and explaining design concepts and techniques to clients Outline Becoming an Interior Designer Developing an Eye for Design: The Elements of Design Developing an Eye for Design: The Principals of Design History Of Styles and Furnishings, Part I, Prehistoric Times to Middle Ages History Of Styles and Furnishings, Part II: The Renaissance to the 20th Century History Of Styles and Furnishings, Part III: Modernism to the 21st Century and Non-Western Influences Space Planning and Working with Clients Materials and Finishes Color Textiles Lighting Fundamentals Furniture, Accessories and finishing Touches Professional Practice The Business of Interior Design Final Presentation Final Exam Preparation and Completion
- [Course 0163: Medical Billing & Coding (CCI)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1372645): Medical billing and coding is one of the fastest-growing careers in the healthcare industry today! The need for professionals who understand how to code healthcare services and procedures for third-party insurance reimbursement is growing substantially. Physician practices, hospitals, pharmacies, long-term care facilities, chiropractic practices, physical therapy practices, and other healthcare providers all depend on medical billing and coding for insurance carrier reimbursement. This billing and coding program offers the skills needed to perform complex coding and billing procedures. The program covers: CPT (Introduction, Guidelines, Evaluation and Management), specialty fields (such as surgery, radiology and laboratory), the ICD-10 for both diagnosis and procedure coding, and basic claims processes for insurance reimbursements. This billing and coding program delivers the skills learners need to solve insurance billing and coding problems. It details proper assignment of codes and the process to file claims for reimbursement. Program Objectives Build medical terms using word parts Interpret medical terms Describe the various medical specialties Recognize medical terms associated with various body systems Demonstrate the interconnectedness of body structures Communicate effectively in a professional healthcare environment Identify the important role of a medical coder in upholding ethical billing practices and in obtaining reimbursement for healthcare services Correctly use the ICD-10-CM for diagnostic coding Correctly use CPT codes for coding medical procedures Apply national and local HCPCS codes and modifiers Explain the purpose and use of ICD-10-PCS codes Skills-Based Labs and Activities Comparison of Medical Insurance and Reimbursement Methods Legal and HIPAA Aspects of Medical Insurance Billing and Coding Understanding ICD-10-CM Terminology, Organization, and Proper Use ICD-10-CM Outpatient Coding and Reporting Guidelines Coding with ICD-10-CM Understanding CPT Terminology, Organization, and Proper Use Understanding HCPCS Terminology, Organization, and Proper Use Understanding CPT Modifiers Coding CPT Evaluation and Management (E/M) Services Coding CPT for Anesthesia Coding CPT for Surgical Coding CPT for the Integumentary System Coding CPT for the Musculoskeletal System Coding CPT for the Respiration System Coding CPT for the Cardiovascular System Coding CPT Hemic, Lymphatic, Mediastinum, and Diaphragm Coding CPT for the Digestive System Coding CPT for the Urinary and Male Genital System Coding CPT for Reproductive, Intersex Surgery, and Female Genital Systems Coding the Endocrine and Nervous System Coding CPT for the Eye, Ocular Adnexa, Auditory, and Operating Microscope System Coding CPT Radiology Coding CPT Pathology/Laboratory Certification Opportunities After completing this program, learners will have the opportunity to take the leading national/industry-recognized certification exam(s) essential to entry-level employment in this fast-growing field. National Healthcareer Association (NHA) Certified Billing & Coding Specialist (CBCS) American Academy of Professional Coders (AAPC) Certified Professional Coder (CPC) American Health Information Management Association (AHIMA) Certified Coding Associate (CCA)
- [Course 0164: Dental Assistant (CCI)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1372816): The Dental Assistant program prepares students for entry-level positions in one of the fastest growing healthcare professions. With the national increase in healthcare-related services, and the national shortage of healthcare professionals, the need for dental assistants is growing substantially. With a growing workforce over 300,000 strong, a career in dental assisting ranks as the fourth fastest growing occupation in the healthcare technician field. The program prepares learners for entry-level positions as a chair-side dental assistant. This program covers the history of dentistry, introduction to the dental office, the legal aspects of dentistry, introduction to oral anatomy, dental operatory, introduction to tooth structure (primary and permanent teeth), the oral cavity; and other areas. The purpose of this program is to familiarize learners with all areas of administrative and clinical dental assisting focusing on the responsibilities required to function as an assistant in a dental practice. Program Objectives Describe the process for gathering and assessing patient health information Explain the foundations of and procedures used in clinical dentistry Summarize the use of radiology in dentistry and issues associated with it Describe the primary materials, instruments, and equipment used in dentistry including basic care and maintenance of instruments Outline how dental assistants assist with various dental procedures and types of dentistry Summarize the essential administrative and communication skills required of dental assistants Explain the anatomy, physiology, and pathology concepts associated with dentistry Explain infection control, safety, and emergency procedures and regulations in the dental environment Explain pediatric and orthodontic procedures and tools Skills-Based Labs and Activities General Anatomy and Physiology, Head and Neck Anatomy, Face and Oral Cavity Oral Embryology and Histology Tooth Morphology & Tooth Identification and Dentition Hand Washing & Donning and Removing PPE Disclosing Dental Plaque Introduction to Tooth Brushing and Flossing Instruction in Oral Nutrition Using ChooseMyPlate Dental Office Identification Vital Sign Dental Instrument Identification Muscle Strengthening Exercises Handling and Transferring Instruments Placing the High-Volume Evacuator Tips and Saliva Ejectors Placing and Removing a Dental Dam Radiographs Mixing ZOE Cement Obtaining an Alginate Impression Preparing the Tofflemire Matrix System Placing and Removing Retainer, Matrix Band, and Wedge for a Class II Restoration Endodontic Instruments Periodontal Procedure Instruments Oral Surgery Instruments Surgical Scrub & Donning Surgical Gloves Performing Coronal Polishing (Simulation) Orthodontics Instruments First Aid Certification Opportunities After completing this program, learners will have the opportunity to take the leading national/industry-recognized certification exam(s) essential to entry-level employment in this fast-growing field. Dental Assisting National Board (DANB) National Entry Level Dental Assistant (NELDA) Anatomy, Morphology and Physiology (AMP) Infection Control (ICE) Radiation Health and Safety (RHS)
- [Course 0165: Pharmacy Technician (CCI)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1372837): The need for Pharmacy Technicians continues to grow with demand expected to increase substantially through 2025. Technicians work under the supervision of a registered pharmacist in hospitals, home infusion pharmacies, community pharmacies and other healthcare settings. This high demand for pharmacy technicians is the result of a multitude of factors including the constant availability of new drugs, the national shortage of registered pharmacists, the establishment of certified pharmacy technicians, and the aging population. Approximately 400,000 technicians will be employed by the year 2025 to meet our nation’s growing healthcare demands. This comprehensive course will prepare learners to enter the pharmacy field and take the Pharmacy Technician Certification Board’s PTCB exam. Content includes pharmacy medical terminology, reading and interpreting prescriptions and defining generic and brand names drugs and much, much more.  This program will prepare students to enter the pharmacy field and to pursue certification including the Pharmacy Technician Certification Board’s PTCB exam. Program Objectives Define the difference between retail and hospital pharmacy settings Demonstrate ethical conduct in all duties performed Explain the laws that govern pharmacy, whether federal or state mandated Interpret physician orders and prescriptions Prepare and explain the administration of medications Define medical and pharmaceutical terms and common abbreviations Explain the pharmacology of medications in relation to the anatomy affected Perform pharmaceutical calculations Communicate effectively with patients and medical professionals Recognize the importance of confidentiality of all patient information Process insurance billing and/or collect payments Control inventory Discuss important milestones and leaders in the history of pharmacy practice Identify the requirements, behaviors, characteristics, and career options for the pharmacy technician Describe how advances in technology and research impacts pharmacy practice Describe the commonly used drug reference resources including the major reason for use and the organization Describe the drugs in the current Top 200 Drug List including brand and generic name, drug classification, and uses Skills-Based Labs and Activities Creating a Pharmacy Law Timeline Translating a Medical Record Translating a Prescription Translating a Medication Order Checking a Prescription for Completeness Counting Oral Medication in a Community Pharmacy Setting Filling a Medication Order Unit-Dosing and Repacking Assisting Patients with OTC Products Withdrawing Medication from a Vial or Ampule Transferring Liquid into an IV Bag Product Pricing and Profitability Treating Disorders of the Gastrointestinal System Treating Disorders of the Musculoskeletal System Treating Disorders of the Respiratory System Treating Disorders of the Cardiovascular System Treating Disorders of the Immune System Treating Disorders of the Renal System Treading Disorders of the Endocrine System Treating of the Reproductive Systems Treating Disorders of the Nervous System Preventing Medication Errors Pediatric Dosing Geriatric Dosing Certification Opportunities After completing this program, learners will have the opportunity to take the leading national/industry-recognized certification exam(s) essential to entry-level employment in this fast-growing field. Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician (CPhT)
- [Course 0166: Phlebotomy Technician (CCI)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1372858): The phlebotomist is a vital member of the clinical laboratory team, whose main function is to obtain patient’s blood specimens by venipuncture and micro-collection for testing purposes. Phlebotomists are employed throughout the healthcare system including in hospitals, neighborhood health centers, medical group practices, HMO’s, public health facilities, veteran hospitals, insurance carriers, and in other healthcare settings. The demand for phlebotomy technicians has increased substantially with the overall complexity of healthcare services and the risks of infectious disease. Current healthcare industry experts predict a 15% increase in phlebotomy jobs by 2024. This program prepares learners to collect blood specimens from clients for the purpose of laboratory analysis. Learners will become familiar with all aspects of blood collection and will review the skills needed to perform venipunctures safely. Topics in this course include medical terminology, related anatomy and physiology, blood collection procedures, and procedures for collection of other types of specimens within the scope of practice of the phlebotomist. Program Objectives Explain the steps in selected specimen collection procedures performed by the phlebotomy technician Explain the safety procedures in the healthcare setting and specifically in performing specimen collection procedures Identify specific supplies and equipment used in selected specimen collection procedures Explain precautions and guidelines when collecting specimens in special populations such as pediatrics and geriatrics Define quality of care and explain the impact on patient medical care when quality and safety are compromised in phlebotomy procedures Describe the anatomy, physiology, pathophysiology, and medical terminology associated with phlebotomy Describe the requirements of the successful phlebotomy career including desired character traits, training and education, roles and responsibilities Explain how phlebotomists communicate with others in the healthcare setting verbally, nonverbally, within the health record, and using computer systems Identify common legal issues, ethical issues, and regulatory issues commonly impacting the phlebotomist Skills-Based Labs and Activities Donning and Doffing Medical Personal Protective Equipment (PPE) Donning and Doffing Isolation PPE Preparing for the Patient Encounter Performing Hand Hygiene Performing Required Steps in Patient Identification Using a Tourniquet, Palpating the Vein, and Using a Venoscope Decontaminating a Puncture Site Performing Venipuncture with the Syringe Method Performing Venipuncture with a Winged Infusion/Butterfly Set Performing Venipuncture with the Evacuated Tube Method Performing Microcollection Procedures Performing Capillary Blood Collection Procedures Performing a Blood Smear for Microscopic Slides Performing a Heal Stick Procedure Performing Procedures for Capillary Blood Collection Performing Radial ABG Procedure Taking Vital Sign Measurements Certification Opportunities After completing this program, learners will have the opportunity to take the leading national/industry-recognized certification exam(s) essential to entry-level employment in this fast-growing field. National Healthcareer Association (NHA) Phlebotomy Technician Certification (CPT)
- [Course 0167: Clinical Medical Assistant (CCI)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1373001): The Clinical Medical Assisting program is designed to prepare students to function as professionals in multiple healthcare settings. Medical assistants with a clinical background perform various clinical tasks including assisting with the administration of medications and with minor procedures, performing an EKG electrocardiogram, obtaining laboratory specimens for testing, educating patients, and other related tasks. Job opportunities are prevalent with physician’s offices, clinics, chiropractor’s offices, hospitals and outpatient facilities. This program prepares learners to assist physicians by performing functions related to the clinical aspects of a medical office. Instruction includes preparing patients for examination and treatment, routine laboratory procedures, pharmacology, taking and documenting vital signs, technical aspects of phlebotomy, the 12-lead EKG and the cardiac life cycle. The purpose of the Clinical Medical Assisting program is to prepare learners to assist physicians by performing functions related to the clinical aspects of a medical office. Program Objectives Explain the clinical medical assistant's role in patient-centered care within the medical facility Describe the specific personal characteristics, interpersonal communications, and professional skills required of the clinical medical assistant Demonstrate an understanding of medical facility safety practices, measures, plans, and standards Explain the steps in quality care throughout the patient encounter including preparation of the medical facility, completing required paperwork, taking vital signs, and completing the check-out tasks Explain the concepts related to medical asepsis and surgical asepsis in the healthcare environment Demonstrate knowledge and skills related to pharmacology and the administration of medications within the scope of the clinical medical assistant practice Explain the concepts related to medical asepsis and surgical asepsis in the healthcare environment Explain the medical assistant's role and tasks when helping with minor surgery and diagnostic testing procedures in the medical office, including laboratory procedures, specimen collection, microscopic assessment, and hematology procedures Demonstrate the ability to assist the physician as directed in various medical specialties of the medical office Explain considerations of healthcare for special populations including pediatrics and geriatrics Apply the basic electrophysiologic principles of cardiac conduction to the anatomy and physiology of the body Identify proper placement of leads to ensure an accurate and consistent EKG reading Evaluate various EKG rhythm strips following established normal criteria for each of the wave forms and intervals Analyze a variety of EKG rhythm strips, identifying rate, rhythm and intervals Analyze a variety of EKG rhythm strips for common dysrhythmias Apply an understanding of the technical aspects of the EKG machine to the correct use of the machine and interpretation of artifacts Describe the functions, associated terminology, types, and rhythm strips of pacemakers Describe diagnostic electrocardiography in terms of goals, types, procedures, indications, and contraindications Explain how to interpret a 12-lead EKG strip Explain myocardial infarction in terms of physiology, symptoms, and EKG interpretation Describe common cardiac medications Explain the steps in selected specimen collection procedures performed by the phlebotomy technician Explain the safety procedures in the healthcare setting and specifically in performing specimen collection procedures Identify specific supplies and equipment used in selected specimen collection procedures Explain precautions and guidelines when collecting specimens in special populations such as pediatrics and geriatrics Define quality of care and explain the impact on patient medical care when quality and safety are compromised in phlebotomy procedures Describe the anatomy, physiology, pathophysiology, and medical terminology associated with phlebotomy Describe the requirements of the successful phlebotomy career including desired character traits, training and education, roles and responsibilities Explain how phlebotomists communicate with others in the healthcare setting verbally, nonverbally, within the health record, and using computer systems Identify common legal issues, ethical issues, and regulatory issues commonly impacting the phlebotomist Skills-Based Labs and Activities Medical Histories and Patient Interviews Medical Files and Filing Review of Anatomy and Physiology Donning and Doffing of Medical Personal Protective Equipment Handwashing and Standard Precautions Medical and Surgical Asepsis Vital Signs and Anthropometric Measurements Preparing a Prescription and Pharmacy Abbreviations Medication Preparation, Dosage Calculations, and Administration Distance Visual Acuity with a Snellen Chart 12-Lead EKG Patient Preparation, Lead Placement, and Patient Monitoring 12-Lead EKG Arrhythmias Venipuncture Procedures - Syringe, Vacutainer, and Butterfly Methods Lab Specimen Collection Coaching Patients for Specialty Exams and Procedures (by Specialty) Infant Circumferences, Length, and Weight Coaching Patients in Using Assistive Devices Applying Hot and Cold Packs Assisting with Medical Emergencies Certification Opportunities After completing this program, learners will have the opportunity to take the leading national/industry-recognized certification exams essential to entry-level employment in this fast-growing field. National Healthcareer Association (NHA) Certified Clinical Medical Assistant (CCMA)
- [Course 0169: Veterinary Assistant Series (Ed2Go Courses)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1377222): CLICK HERE TO REGISTER If you love animals and have you ever thought about a career as a veterinary assistant, the Veterinary Assistant Series may be perfect for you. Taught by a practicing veterinarian and college instructor, courses in the series will give you all the information you need to prepare for work as a veterinary assistant including the specific veterinary duties you are likely to face every day. Learn the ins and outs of common procedures as you gain a better understanding of the reasoning behind decisions and recommendations made by veterinarians as well as the essentials facts of sound dog breeding so that you can knowledgeably converse with clients. You'll also learn the practical skills you need to be a valuable veterinary assistant or educated pet owner through videos that demonstrate many procedures and techniques, as well as state-of-the-art interactive graphics. Upon completion of the courses in this series, you'll be able to apply for a job as a veterinary assistant with complete confidence. Outline Become a Veterinary Assistant History of Veterinary Practice and Dog and Cat Reproduction Vaccinology for Dogs and Cats Parasites Infesting Pets and People How to Pick the Best Food for Your Pet; Prescription Diets Euthanasia: The Procedure, How to Help Clients, and Assisting Children With Pet Loss Workplace Safety and Veterinary Hospital Economics Pet First Aid and Cardiopulmonary Resuscitation External Parasites of Pets, Including the Flea Confidentiality and Grievances, Client Communications, and Client Education Medical Records and Prescriptions Alternative Therapies in Veterinary Medicine Behavior Counseling for Puppies and Kittens and Putting It All Together in a Health Plan Become a Veterinary Assistant II: Canine Reproduction Prebreeding Assessment and Management Female Reproductive Anatomy and Disorders Male Reproductive Anatomy and Disorders The Reproductive Cycle and When to Breed Natural Breeding and Artificial Insemination Reasons for Female Infertility: Uterine and Ovarian Disorders Reasons for Female Infertility: Effects of Abnormal Estrous Cycles Reasons for Male Infertility Pregnancy Diagnosis and Care of the Pregnant Bitch Whelping: Normal and Assisted (Including Cesarean) Postpartum Disease Neonatal Care: Birth to Six Months Become a Veterinary Assistant III: Practical Skills Basic Dog Restraints Basic Restraint Techniques Exams, Pilling, and Nails Blood Collection Blood Tests Urine Tests Surgeries Hygiene 101 Gender, Age, and Dosage Calculations Exam Room Skills (TPR) Radiology and Medical Terminology Injections, Vaccines, and Worms Veterinary Medical Terminology Ready, Set, Go Where, Why, and What? Musculoskeletal System Head to Toe and What's in a Name? Digestive System Urinary and Cardiovascular Systems Respiratory System Integumentary and Endocrine Systems Reproductive Systems Nervous System and Seeing and Hearing Hematologic, Lymphatic, Immunologic, and Oncological Terminology Physical Exams, Drugs, and Dissection
- [Course 0170: Supervision and Management Series (Ed2Go Courses)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1377251): CLICK HERE TO REGISTER Fundamentals of Supervision and Management I If you have recently been promoted to a supervisory or management position or want to learn how to become a more effective manager, this course will help you master the basics of business by learning the language of management. You will learn how to make a successful transition from employee to manager as well as how to delegate responsibility and motivate your employees. Finally, you will learn how to solve problems and resolve conflicts so that you can accomplish your goals more effectively. Fundamentals of Supervision and Management II In this six-week online course, you will learn how to be a more effective manager or supervisor. We will discuss how you can develop your interpersonal skills, by understanding and dealing with the various people issues that arise at work. We are going to show you how you can understand various personality traits, in both yourself and others, and how they impact the ability to get the job done. These traits include emotional intelligence, the need for power, conscientiousness, agreeableness, and more.
- [Course 0171: Integrating Technology in the Classroom (Ed2Go Courses)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1377280): CLICK HERE TO REGISTER In this teacher professional development course, you will learn the secrets of technology integration in the classroom, gaining the skills educators need to use tools such as wikis, podcasts, and blogs effectively. You will discover simple ways to integrate technology to enhance your subject material and meet your Common Core standards and other course goals. You will learn how to design presentations for auditory, visual, and kinesthetic learning styles, how to teach keyboarding and word processing, how to develop standards-based lesson plans, and more. Whether you're new to the integration process or already use technology in the classroom, learning about emerging educational technologies is vital to your students' success. By the time you finish this online teacher training course, you will know how to integrate technology across the curriculum. Outline Get Connected to Technology Learning Styles and Technology Internet Technology Integration Integrating Keyboarding and Word Processing Blogs and Reading Technology Integration Wikis and Writing Technology Integration Podcasting and Science Technology Integration Word, Excel, and Math Technology Integration PowerPoint, Desktop Publishing, and Social Studies Technology Integration Online Museums, Music Downloads, and Art Technology Integration WebQuests and Technology for Diverse Learners Online Safety and Technology Integration Strategies
- [Course 0172: Foundations of Plumbing (Ed2Go Programs)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1377413): CLICK HERE TO REGISTER With an aging infrastructure and dwindling trade workforce, the demand for more skilled plumbers has never been greater. In fact, the U.S. Bureau of Labor Statistics predicts that plumbing and related jobs will increase at a faster-than-average rate, with roughly 43,000 openings expected annually through 2033. With the proper plumbing training, you could enter and build a scalable career in this high-demand field. This Foundations of Plumbing course is perfect for teaching you the fundamental, job-ready skills relevant to the plumbing and piping industry. In this self-paced course, you will learn how to work on modern plumbing systems from in-depth course material developed by industry experts and employers. After completing this plumbing foundation course, you will possess the specialized skills and technical knowledge needed to start a career in plumbing. What you will learn Basic concepts of plumbing safety and the safety procedures for material and equipment use The function of components required for the construction of standard piping and water supply systems The use and meaning of specialty drawings associated with construction detail The application and installation of standard plumbing fixtures How to identify piping materials and fixture types used in plumbing work Methods to perform the essential math functions, calculations, and interpretation of the plumbing codes required to complete standard plumbing services How you will benefit Obtain communication and active listening skills Gain skills to be more productive Acquire essential reasoning skills Learn wide knowledge of plumbing skills Possess the ability to attend our exclusive annual virtual National Apprenticeship Week events, featuring live webinars, workshops, and employer interactions Outline Plumbing History, Codes, and Principles Tools of the Plumbing Trade First Aid and Safety Basic Math for Plumbing Water Supply, Water Sources, Waste Disposal, and Sewage Disposal Mechanical Properties and Protection of Building Materials and Structure Piping Materials Used in Plumbing Work Joining Methods for DWV and Pressure Piping Squares, Square Roots, and Basic Geometry Plumbing Fixtures Faucets and Related Devices Valves Water Heaters Building Plans, Drawings, and Scale Rulers Sketching Communication and Skills Professionalism Pipe Joining Techniques Special Applications of Plastic Pipe and Fittings Introduction to Welding Soldering, Brazing, Cutting, and Gas Welding Piping Materials, Sources, and Distribution for Potable Water Water Pipe Sizing: Main-and-Branch and Individual Run Systems Water Heaters and Hot Water Distribution Cross-Connection Protection and Pipe Identification Sewers & Sewage Disposal Methods Drainage Fixture Units Building Drains Stacks Applied Plumbing Mathematics Applied Geometric Concepts Properties of Water and Air Venting Plumbing Drainage Systems Sump Pumps, Sewage Pumps, and Sewage Ejectors Plumbing Traps Fixture Supports Hoisting and Rigging Safety Concepts Rough-In Sheets, Single Line Drawings, and Isometric Drawings Venting Plumbing Drainage Systems Winning Customer Service Customers Revealed Customer Expectations Customer Service: Why Do It? The Decline (and Revival) of Customer Service Moving Forward with the Four P's Traits of Outstanding Customer Reps Measuring Customer Service Customer Service Communication Helping Upset Customers
- [Course 2006: Certified EKG Technician (Ed2Go Programs)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1377442): CLICK HERE TO REGISTER Electrocardiography (EKG) technicians are vital members of any healthcare team. If you want to join the booming healthcare industry as an EKG tech, this in-depth EKG technician certification course will train you on key concepts and prepare you for career success. You will learn to apply, monitor, and measure electrocardiography tests in a flexible, online learning environment. As you progress through this EKG technician course, you will gain the knowledge and skills needed to earn a nationally recognized EKG technician certification, which includes measuring basic vital signs, performing rapid response procedures, operating an EKG machine, and identifying rhythms. As you prepare for your EKG technician certification, you will get solid introduction to key medical terminology, including the musculoskeletal, cardiovascular, lymphatic, immune systems, and other important health systems you will need to know as an EKG technician.  Students with prior knowledge can optionally test out by achieving a minimum score of 80%, replacing course content if desired. It is important to understand that this course feature only applies to the online Medical Terminology course. Upon completion of this EKG technician course, you will be prepared to take the Certified EKG Technician (CET), provided by the National Healthcareer Association (NHA). You will also receive a voucher for the Certified EKG Technician (CET) certification exam. The voucher is prepaid access to sit for the certifying exam upon eligibility. This EKG technician certification course also includes an opportunity to apply to participate in a clinical experience. Disclaimer: To qualify for the clinical experience application process, students must successfully complete the online course and ensure their account balances are current (at a minimum). It is important to note that ed2go cannot guarantee placement at any clinical site, and students must take full responsibility for fulfilling their clinical requirements. However, our affiliated partnerships can increase the likelihood of finding a site that matches student needs. Students can begin researching the steps of the application process two weeks before completing courses. Funding Disclaimer:   For Workforce Innovation and Opportunity Act (WIOA) funded students, please consult with your funding source representative before taking advantage of this course's test-out feature. Different funding programs may have specific requirements and/or restrictions. If you attempt the test-out feature(s) in the Medical Terminology course without getting approval, your funding benefits may be jeopardized. What you will learn Discover concepts of cardiac anatomy and physiology, infection control, and standard precautions appropriate to the role of an EKG technician Understand proper machine protocols and maintenance Review electrocardiography interpretation of various types of EKGs Gain proper communication methods within clinical scenarios How you will benefit Learn the theoretical knowledge of an EKG technician Become prepared to take the CET certification from NHA and be provided with an exam voucher after completing the EKG technician course Obtain assistance from our Clinical Experience team and access to our Clinical Experience Guide Outline Medical Terminology Getting Started How to Take This Course Test-Out Exam 1: Lessons 1–Midterm Exam Introduction to Medical Terminology and the Human Body in Health and Disease The Musculoskeletal System The Cardiovascular System The Lymphatic and Immune Systems The Respiratory System The Digestive System The Urinary System Midterm Test-Out Exam 2: Lessons 8–Final Exam The Nervous System Special Senses: The Eyes and Ears The Integumentary System The Endocrine System Mental Health Male and Female Reproductive Systems Diagnostic Procedures, Nuclear Medicine, and Complementary Medicine Final Exam EKG Technician Introduction: EKG Technician Ethics, Compliance, and Communication Safety and Patient Care Patient Vital Signs Electronic Medical Records Human Anatomy and Physiology of the Cardiovascular System EKG Equipment Settings and Supplies; Maintenance and Disinfection Patient Preparation and Positioning Lead Placement and Artifacts Monitoring Patient Condition, Adverse Reactions, and Emergencies Fundamentals of EKG Analysis: EKG Tracing and Waveforms Waveform Symmetry, Direction and Amplitude EKG Analysis: Heart Rate Calculation EKG Analysis: Determining the Heart Rhythm Heart Electrical Physiology EKG Interpretation: Sinus and Atrial Arrhythmias Junctional and Ventricular Arrhythmias, Heart Blocks EKG Interpretation: Pacemakers EKG Interpretation: Cardiac Emergencies The Way Forward: NHA Test Preparation and Career Path
- [Course 0174: OSHA Overhead Crane & Rigging](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1388049): OSHA Overhead Crane & Rigging This training covers the roles and responsibilities of the overhead crane operator such as proper inspection, operation, and maintenance. This training also includes rigging, inspections, and special handling procedures. Outline Overhead crane operation, terminology, and limitations Frequent and periodic inspection requirements Required operational inspection requirements Maintenance including wire rope, block, hook, latches, and controls Accident causes and prevention Crane operation and signals Rigging inspection, means, and methods Crane operation: controls, load management, traveling, and special handling methods Proper communication during load movement Outcomes Understand how to inspect overhead cranes in accordance with OSHA and ANSI requirements. Understand overhead crane operation, terminology, and limitations. Learn about rigging inspection and selection, means, and methods. Recognize overhead crane accident causes and prevention. Learn how to rig, hoist, travel, set a load, and communicate during load handling.
- [Course 2003: Entry-Level Driver Training (ELDT) for Class B (Ed2G0 Programs)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1388964): The Federal Motor Carrier Safety Administration (FMCSA) has established minimum training standards for individuals applying for their Class B commercial driver's license (CDL) for the first time. If you are interested in obtaining your Class B CDL, you are subject to the entry-level driver training (ELDT) requirements. This Class B CDL theory course was created in collaboration with an approved training provider listed on FMCSA's Training Provider Registry (TPR) and must be completed for a driver to be eligible to take the state Class B CDL exam administered by the state. This Class B CDL training course is designed for Class B commercial motor vehicle drivers who are seeking a CDL and intended to  only  meet all theory (knowledge) requirements listed in the Code of Federal Regulations (CFR) 49 CFR Part 380, Special Training Requirements. This includes sections covering basic operation, safe operating procedures, advanced operating practices, vehicle systems and reporting malfunctions, and non-driving activities. Upon completion of this online course, our system will automatically upload your ELDT records to the U.S. Department of Transportation's (DOT) TPR. You can take your state's CDL test upon completing other federal training requirements, such as behind-the-wheel training. Those who successfully take the CDL test will be issued a state CDL and may be eligible to be hired by companies that operate Class B trucks in commerce. Note: There are no refunds or transfers for this course. This course is excluded from ed2go standard refund and transfer policies. Once access to the course is provided, no refunds or transfers will be allowed. This course includes the required ELDT theory exams for each of the units.; it does NOT include the behind-the-wheel training, cost of the CDL test, or other state exam charges. What you will learn Basic Operation: Teaches the interaction between driver-trainees and the CMV, the Federal Motor Carrier Safety Regulations (FMCSRs), introduction to the basic CMV instruments and controls, basic operating characteristics of a CMV, vehicle inspections, controlling the motion of CMVs under various road and traffic conditions, and employing shifting and backing techniques for CMVs Safe Operating Procedures: Teaches driver-trainees the practices required for the safe operation of the heavy vehicle on the highway under various road, weather, and traffic conditions Advanced Operating Practices: Teaches driver-trainees about the advanced skills necessary to recognize potential hazards and handle a CMV when faced with a hazard Vehicle Systems and Reporting Malfunctions: Teaches driver-trainees the vehicle and its systems and subsystems, vehicle inspection, operation, and maintenance, and the impact of those factors upon highway safety and operational efficiency Non-Driving Activities: Teaches driver-trainees the activities that do not involve actually operating the CMV, such as cargo handling, environmental issues, driver hours of service, post-crash procedures, drugs and alcohol, and trip planning How you will benefit Satisfies ELDT requirements for obtaining the Class B CDL for individuals who obtain a Commercial Learner's Permit (CLP) on or after February 7, 2022 Prepares the student to take the state-administered CDL skills test Enables the driver to operate specialized CMVs upon issuance of the CDL Upon completion of this course, the results will be submitted to the FMCSA Training Provider Registry Enrolled students are invited to attend our exclusive annual virtual National Apprenticeship Week events, featuring live webinars, workshops, and employer interactions Details Additionally, once enrolled in an ELDT course, you will receive access to the following free and optional CDL Permit Prep courses: CDL Permit Prep: Air Brakes CDL Permit Prep: Combination Vehicles CDL Permit Prep: Hazardous Materials CDL Permit Preps: Doubles & Triples CDL Permit Prep: Tankers CDL Permit Prep: General Knowledge The prep courses for the required CDL written exams taken through your local DMV are based on the CDL Class chosen and your state's requirements. Each state has different requirements for the CDL Class A, B, or Hazardous Materials, so obtaining the manual for your specific area is recommended. These can be found online, or a book may be picked up at your local DMV. Syllabus Basic Operation Orientation Control Systems/Dashboard Pre- and Post-Trip Inspections Basic Control Shifting/Operating Transmissions Backing and Docking Safe Operating Procedures Visual Search Communication Distracted Driving Speed Management Space Management Night Operation Extreme Driving Conditions Advanced Operating Practices Hazard Perception Skid Control/Recovery, Jackknifing, and Other Emergencies Railroad-Highway Grade Crossings Vehicle Systems and Reporting Malfunctions Identification and Diagnosis of Malfunctions Roadside Inspections Maintenance Non-Driving Activities Handling and Documenting Cargo Environmental Compliance Issues Hours of Service Requirements Fatigue and Wellness Awareness Post-Crash Procedures External Communications Whistleblower/Coercion Trip Planning Drugs/Alcohol Medical Requirements
- [Course 0176: SBDC Digital Marketing Bootcamp](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1394119): CLICK HERE FOR MORE INFORMATION Through our partnership with the Small Business Development Center (SBDC) Brunswick , this program covers the fundamentals you need to tell your story, connect with online audiences, map your buyers’ journeys and master social media platforms like Facebook, Instagram and LinkedIn. You’ll also learn how to design a website that is optimized for search engines and local audiences, along with other key strategies to build a powerful online presence. Set marketing goals that make sense for your business Understand what motivates your target customers Compare yourself to your competition Identify which social media platforms are right for your business Post valuable content on Facebook, Instagram, and LinkedIn Utilize website optimization strategies for visitors and search engines Get your business found on local internet searches
- [Course 0177: AHA Pediatric Advanced Life Support (PALS)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1400108): For healthcare providers who respond to emergencies in infants and children and for personnel in emergency response, emergency medicine, intensive care and critical care units. The PALS Provider Course aims to improve outcomes for pediatric patients by preparing healthcare providers to effectively recognize and intervene in patients with respiratory emergencies, shock, and cardiopulmonary arrest by using high‐performance team dynamics and high‐quality individual skills. The course includes a series of case scenario practices with simulations that reinforce important concepts. Upon successful completion of all the patient cases, students must pass the multiple-choice exam with a minimum score of 84%. Perform high‐quality cardiopulmonary resuscitation (CPR) per American Heart Association (AHA) basic life support (BLS) recommendations Differentiate between patients who do and do not require immediate intervention Recognize cardiopulmonary arrest early and begin CPR within 10 seconds Apply team dynamics Differentiate between respiratory distress and failure Perform early interventions for respiratory distress and failure Differentiate between compensated and decompensated (hypotensive) shock Perform early interventions for the treatment of shock Differentiate between unstable and stable patients with arrhythmias Describe clinical characteristics of instability in patients with arrhythmias Implement post–cardiac arrest management
- [Course 0178: AHA Advanced Cardiovascular Life Support (ACLS)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1400114): ACLS is geared towards healthcare professionals who either direct or participate in the management of cardiopulmonary arrest or other cardiovascular emergencies or personnel in emergency response. Upon successful completion of the course, students receive a course completion card, valid for two years. Basic life support skills, including effective chest compressions, use of a bag-mask device, and use of an AED Recognition and early management of respiratory and cardiac arrest Recognition and early management of peri-arrest conditions such as symptomatic bradycardia Airway management Related pharmacology Management of ACS and stroke Effective communication as a member and leader of a resuscitation team
- [Course 0179: Behavior Contract Design (Ed2Go Courses)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1414611): CLICK HERE FOR MORE INFORMATION AND TO REGISTER This teacher professional development course will provide you with a road map for designing behavior contracts (also called behavior agreements) specifically addressing student behaviors in your classroom. It provides specific techniques for selecting appropriate reinforcers that are aligned with your student's motivations, strategies for tracking and evaluating the behavioral progress of the student, and guidance on designing and integrating behavior contracts into your classroom environment. This course will equip you with the knowledge and tools needed to foster a positive and productive learning atmosphere while providing tailored support to individual students in their behavioral development. The course comes with quizzes and videos to test and expand your knowledge as you progress through your training, a downloadable PDF of the content, and three behavior contract templates that you can utilize based on the grade level in which you teach. The templates are ready for you to build your behavior plan for each student. Outline Behavior Contract Design Course Content The video and article will provide you with the content required to understand student behaviors and how to design a behavior contract to improve behaviors of concern. It also includes some "Reflect or Discuss" prompts to help you connect with the course content and ends with a "Try This Task" to guide you explicitly on how you might implement the ideas into the classroom. Quiz You will answer questions related to the design of behavior contracts. Quizzes are automatically scored and provide feedback on answer choice rationale. Implementation Reflection The reflection prompt requires you to plan for use of the "try this task" by either reflecting on the content yourself or discussing them with the colleague. You will then discuss a new concept you can attempt to implement in the future based on something you learned in the course. Considerations for Implementation This short statement helps you reflect on your ideas and assess whether you might be successful in your implementation. Videos and Further Reading Additional content suggestions are provided to enhance and expand your understanding of student behaviors and methods for improvement.
- [Course 0180: Designing a Quality Sub Folder (Ed2Go Courses)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1414650): CLICK HERE FOR MORE INFORMATION AND TO REGISTER This quick teacher professional development course will help you plan for the design of a STRONG subject-specific, time-specific, resources, outline of the lesson, needs assessment, general information, and substitute teacher folder. This will enable you to be sure that your students are still engaging in appropriate lesson activities when you are absent. During your training, STRONG substitute folder components are defined so that you have the correct guidance for planning the instructional day in your absences. In addition to the planning of your lesson activities, you will also learn about other critical components of a substitute folder that provides your substitute teacher with a road map for a successful day. Outline Designing a Quality Sub Folder Course Content The video and article will provide you with the content required for designing your own sub folder that contains all the necessary assignments, materials, and instructions for your substitute teacher. It will teach you the requirements for high lessons standards in your absence and provide you with a checklist of tasks and items that must be addressed for your sub folder. The course also includes some "Reflect or Discuss" prompts to help you connect with the course content and ends with a "Try This Task" to guide you explicitly on how you might implement the ideas into the classroom. Quiz You will answer questions related to the design of a strong substitute folder. Quizzes are automatically scored and provide feedback on answer choice rationale. Implementation Reflection The reflection prompt requires you to plan for use of the "try this task" by either reflecting on the content yourself or discussing them with the colleague. You will then discuss a new concept you can attempt to implement in the future based on something you learned in the course. Considerations for Implementation This short statement helps you reflect on your ideas and assess whether you might be successful in your implementation. Videos and Further Reading Additional content suggestions are provided to enhance help you identify and plan for the necessary components of a robust substitute teacher plan in your classroom.
- [Course 0181: Web Design Professional (Ed2Go Programs)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1414770): CLICK HERE FOR MORE INFORMATION AND TO REGISTER In an increasingly digital world, the demand for skilled web designers is higher than ever. Businesses and organizations are seeking professionals who can not only build functional websites but also deliver a compelling digital experience to users. Our Web Design Professional course is designed to equip you with the comprehensive skill set you need to excel in this dynamic field. The web design course covers a broad spectrum of essential topics, including the core technologies that power the web: HTML, CSS, and JavaScript. You will learn how to construct, style, and validate web forms, and get hands-on experience with Bootstrap and Vue.js to help you build well-designed, highly functional websites. But web design is not just about coding; it is also about creating visually engaging layouts and graphics. That's why our online web design training includes lessons in color theory and typography and industry-standard tools, including Adobe Animate and Photoshop, that allow you to bring your creative visions to life. We also dive into the nuances of managing web design projects to equip you with the organizational skills needed to oversee complex projects from inception to completion. By the end of this intensive web design training course, you will have a well-rounded skill set that includes both the technical know-how and the creative flair needed to start a rewarding career in web design. Whether you are looking to work in a large tech firm, join a boutique design agency, or start your own freelance business, this course will give you the tools you need to succeed. What you will learn Gain a solid understanding of foundational languages like HTML for structure, CSS for styling, and JavaScript for interactivity Familiarize yourself with Bootstrap and Vue.js to create responsive, user-friendly websites Learn to utilize Adobe Animate and Photoshop for creating visually appealing graphics and layouts Delve into the principles of color theory and typography to enhance the aesthetic and usability of your web designs Acquire essential skills for managing web design projects Understand how to create, style, and validate web forms to ensure a secure and user-friendly experience How you will benefit Equip yourself with a diverse skill set that opens doors to a rewarding career in the rapidly growing field of web design and development Learn the latest trends, tools, and best practices in web development Enhance your professional portfolio through a series of hands-on projects, including a fully functional website as your final course project Gain real-world experience that prepares you for the challenges you will face in your web design career Develop a well-rounded skill set that encompasses both the technical and creative aspects of web design, making you a versatile professional in the field Outline Web Design Professional Animate Introduction to Animate Animation Basics Drawing Tools Character Design Advanced Techniques Working In the Animation Industry Photoshop Photoshop Crash Course Selections and Masks Reconstructing and Retouching More Layers and Selections Brushes and Painting Working in the Design Industry Introduction to HTML A Quick Overview of Web Development Introduction to HTML Paragraphs, Headings, and Text HTML Links HTML Images HTML Lists HTML Tables Sectioning a Web Page Audio and Video Color Theory Terminology Building an Efficient Color Theme Color Theory Principles Color Context Implementing Color Typography Anatomy Typeface vs. Font Rules for Typography Types of Typography Type Hierarchy Building an Efficient Style Guide Introduction to CSS Training Crash Course in CSS CSS Fonts Color and Opacity CSS Text Borders, Margins, and Padding Backgrounds Display and Visibility Pseudo-classes and Pseudo-elements Styling Tables with CSS Positioning Transforms and Transitions Layouts CSS Lists as Hierarchical Navigation Media Queries Introduction to JavaScript Training JavaScript Basics Variables, Arrays, and Operators JavaScript Functions Built-In JavaScript Objects Conditionals and Loops Event Handlers and Listeners The HTML Document Object Model CSS Object Model Errors and Exceptions Creating, Styling, and Validating Web Forms HTML Forms JavaScript Form Validation Styling Forms with CSS Regular Expressions Node.js and Server-side Form Validation JSON Introduction to Bootstrap Training Getting Started with Bootstrap Basics Bootstrap Layout Creating Responsive Navigation Bootstrap Typography Tables Bootstrap Forms Images Bootstrap Components Bootstrap Utilities Bootstrap Flex Advanced JavaScript Concepts Node.js Scope, var, let, and const Arrow Functions Rest Parameters Spread Operator Array Destructuring Template Literals Objects, Context, and the this Object Array map() Method Array filter() Method Array find() Method JavaScript Modules npm Introduction to Vue 3 Training Getting Started with Vue.js Basic Vue Features Directives Implementing Game Logic Transitions and Animations Vue Routing Managing Web Design Projects Design Process Project Scope Mock-ups Functionality Model Integration Usability and Accessibility Rules Roll-out Analysis
- [Course 0182: Teas Prep Series (Ed2Go Courses)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1475280): CLICK HERE TO REGISTER Nursing is a high-demand but competitive field. Entering the profession starts with nursing school, and admission to nursing school partially depends on your Test of Essential Academic Skills (TEAS) exam score. Many nursing schools use this standardized exam to evaluate a candidate's reading, math, science, and English and language skills. Our TEAS Prep Series will prepare you for all aspects of the TEAS exam. TEAS Prep 1 focuses on  Reading and English and Language Usage . TEAS Prep 2 focuses on  Mathematics and Science . You will also learn valuable study skills, practice sample exam questions, and establish a test taking strategy for exam day.
- [Course 0183: Become a Veterinary Assistant II: Canine (Ed2Go Courses)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1488719): CLICK HERE TO REGISTER This course is the definitive guide to the principles of sound dog breeding. If you're a veterinary assistant or preparing to become one, this course will help you understand the essential facts so that you can knowledgeably converse with clients on the complexities of canine reproduction.
- [Course 0184: Medical Billing Specialist (Ed2Go Programs)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1488771): The medical billing profession has a high projected growth rate, as this role is vital to making sure that all healthcare providers receive payment for the services and supplies they provide. Physicians depend on billers for reimbursements that provide the cash flow used to pay their expenses, keep the medical facilities open, assure compliance with payer guidelines, and deal with government red tape.
- [Course 0185: Microsoft Office 2016 Value Suite (Ed2Go Courses)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1491551): An impressive 67.6% of all middle-skill jobs now request a fundamental knowledge of Microsoft Office, and it's the most widely used software among primary, secondary, and post-secondary students. With that, knowing the features and functionality of this software is becoming increasingly important. Microsoft Word 2016 Microsoft Excel 2016 Microsoft PowerPoint 2016 This Value Suite combines three foundational Microsoft Office 2016 courses, teaching you the ins and outs of: In this program, you'll learn everything from creating impressive letters and documents, to compelling spreadsheets and tables, to persuasive presentations.
- [Course 2000: Keyboarding (Ed2Go)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1559810): CLICK HERE TO REGISTER If you want to learn touch-typing or improve your existing typing skills, this is the perfect course for you! In these lessons, you'll use the Keyboarding Pro 5 program, a typing tutorial designed for personal computers, to learn how to touch-type—that is, to type text you read from a printed page or a computer screen without looking at your keyboard. With the skills you master here, you'll become faster and more confident at the keyboard. By the end of the course, you'll know how to touch-type the alphabetic, numeric, and symbol keys; create, save, and edit word processing documents; and successfully take a timed writing test during a job interview.
- [Course 2001: Introduction to Microsoft Excel 365](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1559882): CLICK HERE TO REGISTER Excel is a powerful tool and indispensable for business, personal, and academic use. In this course, you will gain a strong foundation in Microsoft Excel 365, equipping you with the skills to confidently navigate Excel's features. Whether organizing data, creating professional spreadsheets, or generating insightful visualizations, this introduction to Excel course will provide the tools and techniques to maximize your efficiency with this industry-leading spreadsheet software program. Beginning with the basics of how to enter labels and numeric data, you will learn ways to structure and format your worksheets for clarity and efficiency. This intro to Excel course will show you how to modify a worksheet's structure by inserting, deleting, and formatting rows and columns, and explore formatting options to make your data visually appealing and easy to interpret. From applying number formats to text styling, you will gain the skills to transform plain data into professional-grade spreadsheets. Next, dive into calculation capabilities, starting with simple formulas and progressing to aggregate functions. You will practice using references to cells and ranges, troubleshoot formula errors, and explore tools like autofill and quick analysis to save time and streamline your workflow. You will also learn how to apply headers, footers, and themes to give your worksheets a polished, cohesive appearance, and how to prepare your spreadsheets for printing. In addition to foundational skills, this course introduces advanced techniques like working with multiple sheets and referencing data across workbooks. You will create and format tables, sort and filter data, and generate dynamic charts to visualize trends and insights. Next, explore statistical and financial functions essential for analyzing data in a business context. Finally, you will practice creating business forms, using templates, and designing workbooks that maximize efficiency and usability. By the end of this introduction to Excel course, you will have a solid understanding of Excel's core features and advanced capabilities. Hands-on practice and real-world examples boost your ability to successfully learn Excel online and enable you to tackle various tasks confidently. Get ready to unlock the potential of Excel and elevate your productivity!
- [Course 9000: OSHA Forklift Operator](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1568277): (i) Truck-related topics: (A) Operating instructions, warnings, and precautions for the types of truck the operator will be authorized to operate; (B) Differences between the truck and the automobile; (C) Truck controls and instrumentation: where they are located, what they do, and how they work; (D) Engine or motor operation; (E) Steering and maneuvering; (F) Visibility (including restrictions due to loading); (G) Fork and attachment adaptation, operation, and use limitations; (H) Vehicle capacity; (I) Vehicle stability; (J) Any vehicle inspection and maintenance that the operator will be required to perform; (K) Refueling and/or charging and recharging of batteries; (L) Operating limitations; and (M) Any other operating instructions, warnings, or precautions listed in the operator’s manual for the types of vehicle that the employee is being trained to operate. (ii) Workplace-related topics: (A) Surface conditions where the vehicle will be operated; (B) Composition of loads to be carried and load stability; (C) Load manipulation, stacking, and unstacking; (D) Pedestrian traffic in areas where the vehicle will be operated; (E) Narrow aisles and other restricted places where the vehicle will be operated; (F) Hazardous (classified) locations where the vehicle will be operated; (G) Ramps and other sloped surfaces that could affect the vehicle’s stability; (H) Closed environments and other areas where insufficient ventilation or poor vehicle maintenance could cause a buildup of carbon monoxide or diesel exhaust; (I) Other unique or potentially hazardous environmental conditions in the workplace that could affect safe operation.
- [Course 9001: OSHA 10-Hour General Industry](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1568279): 1) Introduction to OSHA; 2) Walking and Working Surfaces, including fall protection; 3) Exit Routes, Emergency Action Plans, Fire Prevention Plans, and Fire Protection; 4) Electrical; 5) Personal Protective Equipment; 6) Hazard Communication; and Elective that comprises two hours of training that cover at least two of the following topics: Hazardous Materials; Permit-Required Confined Spaces; Lockout/Tagout; Machine Guarding; Welding, Cutting, and Brazing; Introduction to Industrial Hygiene; Bloodborne Pathogens; Ergonomics; Fall Protection; Safety and Health Programs; Powered Industrial Vehicles; and / or Materials Handling.
- [Course 9002: OSHA 30-Hour General Industry](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1568281): 1) Introduction to OSHA; 2) Managing Safety and Health; 3) Walking and Working Surfaces, including fall protection; 4) Exit Routes, Emergency Action Plans, Fire Prevention Plans, and Fire Protection; Electrical; 5) Personal Protective Equipment; 6) Materials Handling; 7) Hazard Communication; 8) and Elective that comprises ten hours of training that cover at least five of the following topics: Hazardous Materials; Permit-Required Confined Spaces; Lockout/Tagout; Machine Guarding; Welding, Cutting, and Brazing; Introduction to Industrial Hygiene; Bloodborne Pathogens; Ergonomics; Fall Protection; Safety and Health Programs; and / or Powered Industrial Vehicles.
- [Course 9003: ServSafe Food Handler](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1568283): 1) Basic Food Safety: A) Food Handlers will be able to identify: The definition of foodborne illness and common foodborne illness symptoms; Biological, chemical and physical hazards; and Routes of contamination such as, people, animals, cross-contamination, air, water, soil, food-contact surfaces and food; B) Personal Hygiene Food Handlers will be able to identify: How, when, and where to wash their hands; How to use gloves correctly and when to change them: How to care for your hands and fingernails before handling food; What should and should not be worn when handling food; and Illness symptoms that must be reported to your manager; and Where you should and should not eat, drink, smoke, or chew gum or tobacco in the operation; C) Time & Temperature: Food Handlers will be able to identify: Food that needs time and temperature control to keep it safe; The Temperature Danger Zone; How to use a thermometer correctly; Requirements for receiving food and non-food items; How to control the time and temperature of food during storage; and How to thaw, cook, hold, cool, and reheat food correctly; D) Cross-Contamination and Allergens: Food Handlers will be able to identify: How to prevent cross-contamination when storing, prepping and serving food; Signs that indicate food has been contaminated prior to receiving it; How to handle and store chemicals to prevent cross-contamination; and The Big Nine food allergens and how to prevent them from causing an allergic reaction; E) Cleaning & Sanitation: Food Handlers will be able to identify: The difference between cleaning and sanitizing; How and when to clean and sanitize surfaces; How to set up and use a three-compartment sink correctly; How to use and maintain dishwashers correctly; How to handle garbage correctly; and Signs of pests in the operation.
- [Course 9004: ServSafe Manager](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1568285): 1) PROVIDING SAFE FOOD: Foodborne Illnesses; How Foodborne Illnesses Occur; and Keeping Food Safe; 2) FORMS OF CONTAMINATION: Biological, Chemical, and Physical Contaminants; Deliberate Contamination of Food; Responding to a Foodborne-Illness Outbreak; and Food Allergens; 3) THE SAFE FOOD HANDLER: How Food Handlers Can Contaminate Food; and A Good Personal Hygiene Program; 4) THE FLOW OF FOOD: AN INTRODUCTION: Hazards in the Flow of Food; and Monitoring Time and Temperature; 5) THE FLOW OF FOOD: PURCHASING AND RECEIVING: General Purchasing and Receiving Principles; and Storing; 6) THE FLOW OF FOOD: PREPARATION: Preparation; Cooking Food; and Cooling and Reheating Food; 7) THE FLOW OF FOOD: SERVICE: Holding Food; and Serving Food; 8) FOOD SAFETY MANAGEMENT SYSTEMS: Food Safety Management Systems; 9) SAFE FACILITIES AND PEST MANAGEMENT: Interior Requirements for a Safe Operation; Emergencies That Affect the Facility; and Pest Management; and 10) CLEANING AND SANITIZING: Cleaning and Sanitizing; Dishwashing; and Cleaning and Sanitizing in the Operation.
- [Course 9005: AHA Heartsaver First Aid CPR AED](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1568287): First aid basics; Medical emergencies; Injury emergencies; Environmental emergencies; Preventing illness and injury; Adult CPR and AED use Choking help for an Adult, Child or Infant; Drowning response and prevention; Opioid-associated life-threatening emergencies; Optional modules in Child CPR AED and Infant CPR
- [Course 9006: AHA Heartsaver CPR AED](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1568289): Recognizing the signs of a heart attack or stroke; Adult CPR and AED use Choking relief for adults, children, and infants; Drowning prevention and response; Opioid-associated life-threatening emergencies; Optional modules in Child CPR AED and Infant CPR
- [Course 9007: AHA First Aid](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1568291): First aid basics; Medical emergencies; Injury emergencies; Environmental emergencies; Illness and injury prevention; Choking relief for adult, children, and infants; Drowning prevention and response; Opioid-associated life-threatening emergencies
- [Course 9008: AHA Advanced Cardiovascular Life Support (ACLS)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1568293): Systematic approach (assessment); High-quality BLS; Airway management; Rhythm recognition; Defibrillation Intravenous (IV)/intraosseous (IO) access (information only); Use of medications; Cardioversion; Transcutaneous pacing; High-performance teams
- [Course 9009: AHA Basic Life Support (BLS)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1568295): High-quality CPR for adults, children, and infants; BLS concepts from the Chain of Survival; Delivering effective breaths or ventilations; Importance of early use of and how to use an AED; Performance as an effective team member during multirescuer CPR; Relief of foreign-body airway obstruction (choking) for adults, children, and infants
- [Course 9012: AHA Pediatric Advanced Life Support (PALS)](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1568297): Perform high‐quality cardiopulmonary resuscitation (CPR) per American Heart Association (AHA) basic life support (BLS) recommendations; Differentiate between patients who do and do not require immediate intervention; Recognize cardiopulmonary arrest early and begin CPR within 10 seconds; Apply team dynamics; Differentiate between respiratory distress and failure; Perform early interventions for respiratory distress and failure; Differentiate between compensated and decompensated (hypotensive) shock; Perform early interventions for the treatment of shock; Differentiate between unstable and stable patients with arrhythmias; Describe clinical characteristics of instability in patients with arrhythmias; Implement post–cardiac arrest management
- [Course 2008: ELDT for Passenger Endorsement](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1570406): CLICK HERE TO REGISTER This ELDT Passenger Endorsement course is designed for individuals seeking to obtain a Passenger Endorsement (P) on their current Commercial Driver's License (CDL). The course is provided online in a self-paced format to offer flexibility within your schedule. As you complete this course, you will become a more attractive candidate for employment within the transportation industry, ready to meet the challenges of providing safe and reliable services to your passengers. This CDL passenger endorsement training covers vital topics such as passenger safety regulations, specific operational procedures for transporting passengers, and the importance of customer service in a transportation context. You will gain a greater understanding of the theoretical aspects of passenger transportation and the relevant laws and regulations that govern the industry. In addition to the separate Behind-the-Wheel Training required to obtain the Passenger Endorsement (P), this online training is a crucial step in obtaining a P endorsement on your current Commercial Driver's License (CDL). You will not only become equipped to pass the passenger endorsement exam but also gain the confidence needed to be effective on the job. By course completion, you will have fulfilled the Theory portion of the Federal Motor Carrier Safety Administration (FMCSA) Passenger Bus Endorsement. State Compliance Requirements Online Entry-Level Driver Training (ELDT) courses do not meet state requirements in Virginia or Washington. If you reside in either state, this online course will not be accepted by state authorities and cannot be used to fulfill ELDT training requirements. Learners in these states must complete an approved in-person program to satisfy compliance standards.
- [Course 2009: Complete Project Manager Training with CAPM® and PMP® Certification Prep](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1570510): CLICK HERE TO REGISTER Throughout the project management training, you will cover a good foundation of project management concepts and terminology, before deepening your understanding and practical application of project management tools, methods, and processes. You will work through the project life cycle—from building a business case to closing the project—and understand how all the concepts interrelate. You will understand how decisions made in the early stages of the project form the foundation for executing, controlling, and ultimately closing it. This course bundle consists of the Project Management Essentials with CAPM Prep and Mastering Project Management with PMP Prep courses. It is based on the current Guide to the Project Management Body of Knowledge (PMBOK® Guide), which establishes the international standard regarding the project management discipline. By course completion, you will be prepared for the CAPM and PMP certification exams.
- [Course 2010: Plumber with Practice Kit](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1570591): CLICK HERE TO REGISTER With an aging infrastructure and dwindling trade workforce, the demand for more skilled plumbers has never been greater. This online plumbing course provides the fundamental training you need to enter a stable career in this high-demand field. Learn plumbing online in this self-paced plumber course, gaining the fundamental, job-ready skills relevant to the plumbing and piping industry through detailed course materials developed by industry experts and employers. You will explore potable water distribution, drainage and venting systems, fixtures, pumps, water heaters, and specialty applications. You will also learn essential soft skills such as communication, problem-solving, responsibility, and time management. Training fundamentals are solidified throughout the course through 88 interactivities, including magnets, checkboxes, flashcards, select-a-choice, learning checks, and a matching game. Throughout the course, you follow the journey of three plumbers at different stages of their careers: master, journeyman, and apprentice. You will also receive a plumbing practice kit with real PVC, PEX, copper, ABS, and galvanized materials, plus essential tools—giving you everything you need to complete hands‑on training exercises. After completing this plumbing training program, you will possess the specialized skills and technical knowledge needed to pursue a career in plumbing.
- [Course 2011: Introduction to Microsoft Word 2019](https://ce.coastalpines.edu/search/publicCourseSearchDetails.do?method=load&courseId=1570676): CLICK HERE TO REGISTER Across all industries, the ability to create documents in a word processor is essential in day-to-day functions. From writing reports to Knowing how to use Microsoft Word, the most widely-used word processing program, adds an important skill set to your professional profile. This course will introduce you to the 2019 version of Microsoft Word. You will learn the basics of Word 2019 needed to write and edit text and to create, format, and organize documents. By the time you're done with these hands-on activities, you will be able to use Word confidently at home or on the job.

## Certificates

There are no currently available certificates.


LAST_UPDATED: 2026-09-06